Hometown Vikhroli — No refund offered, promised a credit note for the similar stuff from Hometown.

Address:

Mumbai City, Maharashtra

I had returned a Queen Bed, as a mattress wasn't provided. I was promised a credit note, any was told to buy any stuff for 16, 900 from Home Town. I went to purchase a mobile phone, they said u cannot purchase electronic items as its a part of EZone. I fail to understand, the website for Hometown clearly shows Electronics part of the Home Town chain. They don't give a refund nor they allow me to purchase what i want. I cant buy something which is of no use to me. The worst part is customer service people are never at their desk. Same excuses, > Seniors are not available > Manager has come today. > Lunch Time. > I am not authorised to commit. > Talk to my manager > Come tomorrow. > Credit note is not ready. Really displeasing.