Honda 2 Wheelers India Complaints & Reviews

I booked Honda Activa at Hasan Honda , Pondichery on 09th Oct 2009 & they assured that they will deliver in 2 months. Even after 4 months ( 03 Feb 2010 ) the vehicle not delivered & whenever I check with dealer , I will get some usual excuses. I tried to contact Honda Head office thro phone[protected] but no one picks the phone. Luckily I got once , but the receptionist replied as Tea Time. Mail sent to Honda , but no luck till date. This is the level of service offered at Honda..

I have booked Honda Activa on 1st October 2009 at Pilot Honda Chembur Mumbai. The dealer gave a waiting period 90days on approaching the dealer he asks for full payment and after giving full payment he again ask for waiting for one month before delivery. If this would have been the case they should give a longer waiting period at the time of booking. Moreover they are so monopolistic in attitude that they say if you want delivery you should contact us after 25 days. They will not give you any call. They are enjoying the credit of customer for full month and inspite not giving delivery. Honda should look into the matter.

Dear Sir,

Please refer the details of complaint i forward to hond customer care , still waiting for response


Hi,

Waiting for Response


Regards,
Giresh
[protected]

--- On Sat, 26/12/09, Giresh M T <[protected]@yahoo.in> wrote:


From: Giresh M T <[protected]@yahoo.in>
Subject: Fw: Your Honda Stunner
To: [protected]@honda2wheelersindia.com
Cc: [protected]@hotmail.com
Date: Saturday, 26 December, 2009, 1:34 AM


Hi,

Again the same happened with me at my vichele's second Free service.
I put my bike for servicing on 23 Dec 09 at 9:45 am. Delivery time given to me 1:30 m.
But unfortunately because of some unscheduled meeting i was unable to reach on given time to take my bike delivery. I went at 7pm to take delivery. At deliver Mr. Takur was at desk he given me bill of 168 RS and i asked him to put stamp on my service book. But he denied to put stamp and he asked alraedy we are giving copy of bill to you then what is the need of stamp. I replied then why you wrote signature and stamp. His way of talking was not good.
I paid the bill and security guard given me the delivery. I asked him were is the delivery executive and he replied why, i am giving you the delivery Na?. Then i replied i have some doubt , can you clear it? Then he told he is sitting there inside. i went inside and no one found there. i return back and told the security gurd "No one is there", please call some one. He replied if you want go inside and search. Every thing is with me recorded in my mobile, if you say i can share with you the recording and snaps.

The servicing was not proper. Atlast one guy , who taken my whicle for servicing came and i showd him the bike was not cleaned pruperly and showd him the mud above the gear lever and at seat. He answered i will clean it now, i replaid this you have to see before giving delivery. And i had some doubt about the level of gear oil. Unfortunaltely i he is not able to give any satisfactory answer to me. After office time you will get only this type of service.
My complaints:-
1) Delivery given by security guard?
2) Way of talking by Executives was not good.
3) Poor servicing.
4) Executive don't know the full form of CBR.
5) Not ready to put seal on service Book.
6) No value for customer's complaint.
7) Security guard is managing the dealer point.
8) Hond company is not valuing for customers complaint.

Ready to share the sound recording of interaction between ececutives and security Guard. Also the snaps of bad servicing.


Thanking you,
Well wisher
Giresh Kumar M T
[protected]
--- On Sat, 21/11/09, Giresh M T <[protected]@yahoo.in> wrote:


From: Giresh M T <[protected]@yahoo.in>
Subject: Fw: Your Honda Stunner
To: [protected]@hotmail.com
Cc: [protected]@honda2wheelersindia.com
Date: Saturday, 21 November, 2009, 3:13 AM


Hi,

As discussed on 19th, till date i am not happy with the service provided from your stop. But as you promised in words that you will take all my feedback positively and take necessary measurements to correct it. I hope in future all the customers will get same treatment from your stop.

I know it's not possible to keep customers 100% happy. But if you provide normal genuine treatment to all customers every customer will be 95% happy with your service.

Some tips to your receptionist/ Tele-callers /Executives:-

1) Smile while attending/making calls, the customer can hear your voice.

2) Never say "NO" directly to customers.



Hope for the best!!!!


Thanks& Regards,
Giresh
[protected]

--- On Sun, 15/11/09, Customer Care <[protected]@honda2wheelersindia.com> wrote:


From: Customer Care <[protected]@honda2wheelersindia.com>
Subject: Your Honda Stunner
To: "Giresh Nair" <[protected]@yahoo.co.in>
Date: Sunday, 15 November, 2009, 11:51 PM



Dear Mr. Giresh Nair,

We thank you for visiting our website & sharing your concerns.

We are looking into the matter and shall be getting back to you shortly. We request you to bear with us till such time.

Thanking you and assuring our best attention always

Ashish Kapoor
Customer Relations
Tel :[protected],[protected],[protected]Toll free for BSNL / MTNL)
Fax:[protected]
e-mail: [protected]@honda2wheelersindia.com






Name : Giresh Nair
Email Address : [protected]@yahoo.co.in
Phone No. : [protected]
Mobile No. : [protected]
Comments : I went for my First free service of my stunner bike. My experience was wost from the very first day i visited honda show room. I took my honda bike from Indore Rajpal Honda. Delear name: Rajpal Honda, City Indore. There is no common basic manners they are following at either at showroom not through telephone. Not even a single executive or manger were present at the time of delivery. Security gurd hand over the key to me. There is no pre delivery instructions nothing they sahred with me, And in first free service they only wash the bike with water and even not shod any cortesy to clean the bike.

Complaint against Malwa Motors AND HONDA2WHEELERS for supplying defective Honda Unicorn.

Sir -
I had purchased a Honda Unicorn on 28/08/09 from Malwa Motors, A-32, Lajpat Nagar II, New Delhi-24 vide Invoice no.[protected]. Engine number-1061173, Chasis no.[protected]

The bike is giving problems from the day one like - self is not working, missing while start, paint being worn out. Lock has turn faulty etc etc. Even the seat covers of the bike have some other dealers impression thus it shows its a used / faulty bike.

When I showed up at the Malwa, they quickly washed their hands saying that it needs to be taken up Honda Service. When I went to the Service Centre, they said it will be taken care in future. The problem is still persisting and these people are avoiding now. How can they take the customer for a ride???I'm fed up and thus writing to you.

I want to file a complaint against the Dealer i.e Malwa Motors and Honda for cheating and harrassment.

Pls advise.
Vipin Chaudhary
Flat no.165,
Police Colony,
Hauz Khas, Near I I T Flyover,
New Delhi-110016

Dear Sir/Madam

I Mohd. Afsan purchased a new HONDA STUNNER CBF bike on 26th October 2008(last year) from SWARUP HONDA PVT LTD, PREET VIHAR, NEW DELHI, DELHI. I've done my all free services through HONDA SERVICE CENTRE(HMSI), unfortunately from my last service its around three or four months before i have noticed that now my bike's REAR TYRE is damaged and cracking from all the side.Its so dangerous and very unsafeful for my life.The tyres company named is TVS TYRES, i request the manufacturers please check the quality of its products.
For this, i request you that please take the necessary actions against the manuacturers either or replace my old tyres by the manufacturers.

Hi,

I stay in Maharashtra state in Thane District, Dombivli (EAST) city.
I have booked a new Honda Activa from a Honda dealer, name - VJ Honda at Dombivli (East).
I have booked it in the month of September 2009.
I am still awaiting for the vehicle delivery from the dealer, the dealer says that Honda's activa production has been blocked and hence the vehicle delivery is on three months waiting list.

I visited him on 15-Nov-09 for enquiring about the status of the vehicle delivery, this was my fourth visit to the dealer's show room.
When enquired he again told me that the vehicle is still on waiting list.
Secondly he also told me that its difficult to get the color which I have booked.
Request you to help me in this regard.

Thank You

Regards
Sati Nadgouda

I bought Honda DIO in the year 2006 -Dealer- Planet Honda Bangalore.

At the time of purchasing they said it will give 45-50kms mileage.

I have raised many complaints at the time of servicing the vehicle regarding mileage. I dont even see properly servicing the vehicle.

Presently i'm getting 33kms per litre of petrol.

Sir
MY wife purchase a new Honda activa scooter from local dealer "SRISHTI HONDA" Kotdwara-246149, Uttrakhand in the mid of year 2008 .
The scooter is giuving us lots of problem in self start and kick start from the very bigning of the purchase, it gives us a bad impression on us Honda is a reputated company we can not imagine such a bad product from the company like Honda.

Through this mail I would like to request to the company to replace our scooter with a good one or refund us full amount, so that we purchasee a new scooter of other company.

kindly accord it priority

ANIL KUMAR MASIH
Mobile No [protected]

i have purchase a hero honda splendere before 02 months . we have taken 03 services from hero honda, in first service they have well service my bike. but when i had gone there for second service in Singla agency authorized service centre of hero honda for two wheeler. They had broken my clutbh of my bike. And when i have gone there for third service there then they have poor serviced my bike and my bike not giving average as well as it was giving before to third service. They have not well engineer's for service. Now i have complaints for this then they are saying that they are not responsible for this and they can do well to this .

I think this is not way of service. Hero honda is good brand in india after that your service person doing like this.

Dear Sir/Madam,

I have booked a Honda Activa Grey Colour through Pilot 2 Wheelers, authorised dealer for honda vehicles at Mumbai.

The date of booking was 12.02.2009 vide receipt no. 54, the delivery time told to me at the time of booking was 45-60 days.

After a repeated follow-up procedure now I am told that earliest possible delivery is only after 20.04.2009 i.e more than 70 days which is a clear violation of said terms at the time of booking

It is actually such a pity that not only the dealer but also the company itself is simply disgusting.

Hope I get support and co-operation inthis regard from the forum

Thanks & Regards,
Umang

I Sushil Kumar Sharma purchase Honda Shine Top Modle (Chassis Number-51892 & Engine Number-25398) Bike Dt.07/07/2008 from Rajindra Moter-Babar Pur, East Delhi, Our Complaint is our Petrol Tank Welding on Fill Point by Brass & 4th Gear Problem, so tell me a suggestion & solve my problems.