Honda 2 Wheelers India — About agreed purchased Bike Honda X Blade Quotation and Paid Price gap of accessories

Address:

At Navi Mumbai Sanpada Sec 5

I am Mahesh Patil from Maharashtra Mumbai. Recently on 24th oct 2020 I owned a model of Honda Xblade BS6 - Single disk variant on an agreed quotation of 1, 31, 000/- from Bhavna Honda dealer Navi Mumbai Nerul Branch. Attaching Booking paper copy for your reference.
Which includes agreed Ex Showroom bike cost + Insurance + RTO Registration + Accessories.

Now the issue is as per quotation accessories charged of 4700/- As you can see in attached copy. Where Total 7 items are included in quotation of rs 4700/- and as i got to know and also confirmed with Honda services that Number plate and Sari Guard is FOC which is not payable in accessories. So as i realised as per quotation remaining accessories cost is lesser than listed in quotation and which is approx 2700/- and this same was confirmed by Bhavna Honda executive on call. So as per the paid and agreed quotation which includes total cost of 1.31L where accessories are charged of 4700/- rs which exactly not correct as per received stuff. So as a customer I took word with Bhavna Honda Nerul Executive but unfortunately i have experienced the inappropriate support and answers on this issue.

On same i already registered complain in Honda customer service PFB complaint id :- Ticket No : 1-[protected]

As Customer where i have observed on quotation the accessories are mentioned with different price which actually not up to that cost and even in which 2 accessories are FOC (Side Guard and Number Plate ) which included in that quotation and cost shown as 4700/- Now the remaining accessories are of 2700/- rs so here is the gap in quotation accessories cost which i paid in complete 1 shot payment of 1.31Lac and now i am not getting the any satisfactory solution from the dealer. Unfortunately i am saying this but while the deal customer gets fooled by the executive and when it got to know that this is inappropriate things of customer service and trust i am getting answers from the dealer which are out of context on Insurance charges, RTO registration cost etc. Also I requested to transfer the call to the Head of department so I got an answer that I am the HOD here and there is no upper hierarchy on me. So here after words I took a stoppage for that communication and after that statement only here I am writing this whole experience on this portal as a complaint. As a customer I am expecting transparent policy and resolution from Honda and against my issue here expecting the extra paid amount back with process.

Mahesh Patil
[protected]