Honda 2 Wheelers India — bad behaviour of service station and bad service of activa het

Address:

Ahmedabad, Gujarat, 382405

This mail is written on 07/10/2017.
Dear sir/ma'am,
I have black activa het model bought on 25th of november, 2014 and rto registered as gj 27 ab 0131. The city i live in and service center is ahmedabad, gujarat.
Today i had gone to apex honda service center located at asalali, ahmedabad, gujarat for paid service of my activa.
I had submitted my vehicle at 10:00 am and the time for delivery of vehicle given to me was 05:30 pm.
Work to be done on vehicle was checking of head light, rear break linner change, horn checking, milage setting, and 1 fastnning work.
As per service center's time i had reached there by 5:15 pm but the technician was still working on my vehicle and bonnet was open when asked by me he told me to wait for 5-10 minutes and i also co-operated with him. Then i waited till 6:00 pm and then asked him what was the situation of delivery so the guy became rude and told me your vehicle will not be delivered today, so i asked why then he told me arrogantly to talk with the billing guy when i went to billing boy he told me that your vehicle needs so much work so it will take some time and will be delivered tomorrow. I asked him that why are you telling this thing at 6:00pm as i have reached here at 05:30pm and also told him that you should inform me all this things atleast 1 hour before delivery time.
Then the technician interfered and told me they have taken that vehicle on work station at 05:00pm only so he wanted minimum of half an hour to find the reasons behind the problems those i was facing in my vehicle.
When i asked that what are the problems in my vehicle all the staff gathered and started telling me that your vehicle is not giving compression and plug filter has to be checked and one guy whom i dont think even have touched my vehicle started teaching me that you have used your vehicle without oil so the whole engine has to be refurbished and it will cost you 10-12 thousand rupees and arrogantly asked me should we start making your engine right now (Bolo bana de kya engine naya abhi that type of tone) as they had no answer for not servicing my vehicle for full day.
Right now my vehicle is at the service center i have not been given my vehicle till 07:00pm i came to home leaving a written to complain to center owner and i have attached its photo over here.
Who is the responsible for my vehicle's security over night? Who have confidence that nobody will damage it? How can i be assured that i will be given full proof service after fighting against that service center staff? Will they repair my vehicle honestly? What about the insult they have done? What about inconvenience i have gone through?

I have 2 more incidents with same center that i can describe you on telephonic or personnal discussion. Most important is they are even not opening the center on time. Yesterday i had gone there for another activa of my couligue's service.. I had to wait there half an hour as they have not opened till 9:24am and the time written on gate is 09:00am. Nobody educated person is to answer us only that technician type boys are there. They always answer in their mood and arrogance.

I want a specific answer and satisfactory service reply till monday 12:00 noon otherwise i am going to share all this things on social media as well consumer court also.

Find attachment for your reference.

Regards,
Darshit sachaniya
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