Honda 2 Wheelers India — brand new honda dio - starting problem

Address:

Vijaya Nagara, Bangalore, 560040

Hello sir's,
Recently i have bought a new honda dio bike to my wife.
From the day one we found there is starting issue - in the morning it won't start with self start button even after applying choke fully... Instead we have to apply kick for more than 5 to 7 times to start. The same has been communicated to honda show room in the first week of purchase. They said we have apply choke & start then it will become ok & it will become ok after the first service.

I completed first, second service - even the problem mentioned the job work.
But the problem is still there, means without kick start it wont start in the morning & unfortunately my wife is not able start with kick start method, daily morning i have to do the kick start & keep warm - she to take this scooter to office or she will not take. This is a big challenge. Feeling like we wasted our money.

The same other honda dio & activa scooters are starting with single start without choke in our apartment, i am feeling very bad that honda sold to us defective bike??? What the mistake did we do???

As per my strong complaint today (28.09.2019) the team from prime honda vijayanagar (Mr. Jeevan) has visited & witnessed the complaint, that it wont start without kick start & they taken my bike to show room again for analysis. The last service is done just 2 weeks back.

My sincere request is honda should correct this problem 100% or replace this bike as my wife cannot use this bike in the same condition.

Name of the owner : sushma kumari (My wife)
Vehicle no.: ka05 kr 2613
Service station : prime honda, vijaya nagara, bangalore

Again my sincere request is: vehicle should start in single self start as all other dio starts or i need replacement as ladies cannot operate this scooter.

Looking for the quick & honest solution.

Thank you
Suchith kumar