Honda 2 Wheelers India — complained about service via an email, still got no response

Address:

6/15 Trunk Road, 713204

Complained about service via an email ([protected]@honda2wheelersindia.com) on 24/08/2019, still got no response.

The complain was as follows.

"i am a proud owner of honda activa 3g (Blue book and purchase bill attached). I have been very particular about my scooty and hence always used to service it frequently, only at the nearest honda service centre, beside grand trunk road (Nh 2), durgapur. The attached images of service record bear the testimony of my claim. Even i made a new amc in 4th july 2019 while my last service. But, due to the negligence of the servicemen, who did not pay attention towards the fact that my front wheel has jammed, i suffered an accident on 31st july.in that rainy day a drunkard came in my way.in addition to rear brake, i pressed the front brake too, as usual. However, due to front wheel being jammed, i fell down and luckily suffered only minor injuries. I came home driving the vehicle. Two days later, my sister could not move the vehicle as the front wheel was not rotating. We called a local servicemen, who explained and repaired the jammed wheel. Why should such an incident happen even after frequent servicing? Before and immediately after servicing, the service centre people used to ask about problems. But, how can they expect that customer shall always be aware of the problems? Why shall they not detect and solve the problems. Themselves? Anyhow, despite making amc i may not go to your service centre any more as i have lost faith. Still i am advising you to make your service centre people more caring towards vehicles to save other customers' life."