Honda 2 Wheelers India — Complaint regarding Manufacturing default in New Honda Activa 4G bike MH46-BC-3174

Address:	Raigad, Maharashtra, 410210
Website:	www.honda2wheelersindia.com

Customer care complaint number
1-[protected] dated 26th June 2017 at 4.08 pm.
1-[protected] dated 8th July 2017 at 11.45 am

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From: Archana Majumdar
Date: 3 July 2017 at 12:04:19 PM IST
To: [protected]@honda2wheelersindia.com

Subject: Complaint regarding Manufacturing default in New Honda Activa 4G bike MH46-BC-3174

Sent from my iPhone

Dear sir,

This is regarding a New Bike purchased on 02 June 2017 and received it on 04 June 2017 from Bhavna Motors Nerul from sales person Mr.Santosh. Since then while driving I am facing continuous problem. I m have been calling Mr. Santosh continuously regarding the start up issue n bike stops in middle of the road several times. I gave my bike for registration passing on 9th June 2017. Before the passing of the bike I was requested them to replace the bike but they were resolving my problem temporarily saying that here after u will not face any problem. I met with an accident thrice after that the bike stops in the middle of the road n does not start again even after kick start or self start. On 14 June 2017 the bike stopped at Sector 12 in middle of the road but started anyhow. Again The bike stopped in the middle of the road at Sector 12 Shilp chowk kharghar at 9 pm at night on 23 June 2017 and after trying for several times it didn't start and I had to pull the bike from there to sector 19 Raj tower at home at 10 pm. I called up Mr.Santosh in the morning and Sector 3 Belpada kharghar service centre took my bike for repair n gave me back after 5 hours saying their was water in petrol And carborater issue and they changed spark plug .And today again on 26th June 2017 it stopped in the middle of the road. after talking to Bhavna moters Kharghar belpada branch person from sector 12 technician took the bike saying we will start the bike n give it to u. After talking to Bhavna moters general manager Mr.Jay he said I was not aware of this issue and we will try to resolve the problem and he was telling me again and again that their is no problem in the bike.

After receiving the bike on 28th June 2017 the bike again stopped in the middle of the road. But according to the General manager Bhavna Motor Mr. Jay and Meghna, the bike is absolutely fine there is no problem and fault in the bike, therefore I m attaching the job report given by them and the video dated 2nd July 2017 also which shows that the bike is not working properly after servicing at Nerul and even after given assurance by Mr. Jay even though it has manufacturing defect.

Pls replace my bike It's only a month old and bike stopped for 20 to 30 times not starting with kick or self start also.

Please look into this matter urgently and help me...I hope I ll get justice as a replacement of a new bike. Pls

Regards

Archana Majumdar.
(A frustrated customer )
[protected]