Honda 2 Wheelers India — complaints related to shock absorber neglected by venetian honda kandivali mumbai 67

Address:

Mumbai City, Maharashtra

Complaint reference no.

Complaint no 1: 1-[protected] dt.[protected] time: 08:56 am

Complaint no 2: [protected] dt.[protected] time: 03:04 pm

Complaint no 3: [protected] dt.[protected] time: 06:10 pm

Complaint no 4: [protected] dt.[protected] time: 08:10 pm

Complaint no 5: [protected] dt.[protected] time: 05:27 pm

Complaint no 6: [protected] dt.[protected] time: 07:24 pm

Complaint no 7: [protected] dt.[protected] time: 08:30 pm reopen

Complaint no 8: [protected] dt.[protected] closed

Complaint no 9: [protected] dt.[protected] time: 07:30 pm reopen

Complaint no 10: 1-[protected]

Dear sir,

I prathamesh londhe have purchased cb unicorn 5 yrs back. I have started facing problems related to mono suspension (Rear shock-absorber) from 1 year. I took my bike to venetian honda and i was told that the suspension is faulty. They informed me that shock-absorber now has been replaced and you wont face any problem now onwards.

Later again i started facing same problem after which i again had to take my bike to service center. I received a call from pune head office mr. Abhinandan (Customer care) and informed me that venetian honda will replace the shock-absorber. But venetian honda did not change it saying the shock-absorber is fine. I later showed my bike to two other honda showroom dealers parek honda and pritam honda to clear the doubt. Senior technician experts at both the showrooms mr. Ashok prajapati and mr. Pavan sharma took test drive of the bike and informed me that there is problem in the shock-absorber.

Same thing i reported to your area in charge at pune division office mr. Abhinandan. He told me that he will take both the technicians in conference to discuss the matter and told me to wait for two days. I waited for two days but they closed my complaint without even consulting me on 27nov2017 and did not even consult both the technicians as promised.

I again made a complaint on 5dec2017 for which they called me, checked the bike and told me to wait till 31dec2017. Again they closed my complaint on 23dec2017 without even consulting me in spite of making me wait till 31dec2017.

I want to know why my complaints are not taken into consideration after so many requests. They call few people to check the shock-absorber and later claim that the suspension is okay. It has been over a year that i am chasing honda to repair my bike but they keep neglecting my complaints every time. I have never received proper response from honda. My requests are closed without my consent and without any actions taken. Is honda not concerned about its reputation. I have purchased 4 bikes from honda due to good reputation and serviceability but because of such negligence and irresponsibility i would never buy or recommend anyone to buy honda bikes further.

Kindly arrange to settle my problem immediately as this is high time. If you do not take any action on this issue i will be forced to take legal action. Please do the needful.

Yours faithfully,

Prathamesh londhe