Honda 2 Wheelers India — customers time and service of activa honda

Address:

Mumbai City, Maharashtra, 400070

I went to get my activa honda serviced at mark autoriders, sion today. The guy took a trial round to check the issues of the vehicle and then made me aware of the same.
I handed over my activa to him and after he explained the bill, i told him to check the oil, if bad call me and i will confirm the change necessary.
At 1632 hrs i received a call from the service centre saying its ready and to come at the earliest and collect the same.
I made some a call and left my sick son whose 5 years old at a friend place in the same building as i didn't think it would be appropriate for me to bring him out. I rushed from kurla in a rick and made it straight to the billing counter, it took me a while to be attended too, once cleared of my bill payment at 1725hrs i went down and spoke to the guy to get my bike after giving the gate pass.
He went to get the same and took a long time, it was around 1758hrs, i check with his collegues and in a few mins it had come, but seemed just washed and brought. Till the guy actually cleaned/dried the same, the guy started giving the coating for which i had the coupon for.
All done i took the vehicle and left as i was more worried about my son, on the way as i left the service centre the front headlight panel which he told me he would fix it, was done nothing and it made a noise while on a bumpy road, again i took a turn and brought the vehicle to the service station.
I again mentioned and explain and they did the job and i returned home.

My concern (2 points) is one, that if they are not sure that the vehicle is ready in all its sense they should not call the customers, second when the vehicle is in service, check all the vehicle in all sense and inform the customer even if the oil needed to be changed.

At times i feel, that it would be better for me to do it with a local garage guy who would charge me less plus attend to all this problem.

Hoping they would improve on their services and respect the customer's time.