Honda 2 Wheelers India — honda activa 125 disc#me4jf49cekw005075

Address:

shringartali, 415724

Hello honda team,
I am writing this email to express my grief and grievances towards a well known and reputed 2 wheeler company known for its reliable and trustworthy service, about its after sales services and product quality.
Its really a sad experiences after being associated with honda 2 wheeler as a regular customer that honda activa 125 disc purchased/delivered in a month of august and started giving me an absolute trouble by the end of september month...
Understanding the fact of materliastic properties, i took my bike to honda gandhi service canter at shringartali, patpanhale (A branch of gandhi at chiplun) dated 30th september.
Bike has been diagnosed and inspected and confirmed that its a manufacturing issue. They recieved 4 5 cases of such complaints, because o[censored]navailability of parts bike repair was on hold, said we will procure within 2 days which then turned up to be 6 days then 15 days saying you bought this bike from other dealer so we have to get approval and some sort... I waited... But yesterday when i approached the service manager (Pradip chile-[protected]). He said we will not cover under warranty, u will have to pay for it... I was stunned, was he kidding...
What sort of mental disorder is he going through, the way he reacted to me... He doesn't deserve to be service manager..
I know what customer handling is, how customers should be treated.. I myself work in automobile sector working as a service engineer for audi.
This is totally unethical, lethargic and unprofessional.
For your info, i bought bike from sai point honda mira road.
Now i leave it upto honda customer care to decide whether this guy deserves to be a service manager
I request your technical and customer care team to look into this matter and resolve to the best..
Its been almost 5 days now i am suffering because of someone's stupidity and nausines. It should be sorted on topmost priority as the bike is no longer safe to be used...

You can reach me on [protected]