Honda 2 Wheelers India — Honda Activa service supportability- TN22CR9459

Address:	Chennai, Tamil Nadu
Website:	www.honda2wheelersindia.com/reach-us/contact-us

Attention: The Head – Regional CRC – Honda 2weeler India
Issue: My bike, Honda Activa TN22 M self-starter problem for more than a year.
I am Sendilkumar from Chennai, Tamilnadu. I purchased Honda Activa bike in 2015 and serviced the vehicle in Honda showroom till date. For the last two-three services, I had raised the complaint that self-starter is not working. The service center charged the battery, said loose wiring connection and corrected. But the problem continued. I had told the technicians many times and went back and forth to the service center to fix this issue.
Last month, I had raised a complaint in Honda webpage regarding the same issue. Mr. Victor ([protected]) called me and enquired about the problem. He asked me to bring the vehicle to the KUN HONDA showroom located next to Perungudi toll gate in Chennai. Though I expressed my disinterest in that showroom because of my past bad experience, he assured for the issue rectification.
I gave my vehicle on Friday 30th Jun and as the vehicle run for 12900 kms, it has to go through the 4th free service for which I provided the service coupon.
Technician Sarath in service center attended my bike and I explained the problem. In the noon, Victor called me and explained to replace battery and RR unit which is failed and due to which the self-starting problem exist. Though I challenged how a battery will fail within 2 years when the vehicle is being used on daily basis, but I have nodded to replace them at my cost.
When the vehicle was supposed to handover to me on the same day, they said, they want to double check to fix the problem and they told delivery will be done on following day at 9am.
I paid for the delivery of my bike and found only the battery cost in the invoice. When asked why the general service was not done, they said, I haven’t told. Should the customer specifically tell this when service coupon is shown and the vehicle has run the set kms.
Frustrated with the poor service, called victor and complained him about this issue, he reluctantly respond that I had to inform, and asked me to wait for one hour to get the general service.
Since I had planned personal work, I left with my bike. Though the bike started in the service center, while driving on the OMR road, the horn failed to work. When reached home, checked the self starting, it didn’t work again.
I called victor and told the same and asked him to provide the job card number to complaint further due to this failed service, he reluctantly said, he will check and provide the job card number. He didn’t had the courtesy to understand the problem, nor taken any action on my request.
I am mentally frustrated with the series of events happened to me due to Honda bike. I had been using Twister and Hero-honda previously for 3 years each and I didn’t had any such problem.
Is this the way Honda Motors takes care of their customer?
Is there anyone who is going to fix this long pending problem? or tell me what should I do now?
I am not ready to again go behind any of the Honda service center.
Note: Attached the latest invoice paid.
Regards,
Sendilkumar