Honda 2 Wheelers India — honda aviator drum

Address:

Dehradun, Uttarakhand, 248001

Dear sir/madam
I, priyanka choudhary, purchased a new aviator by making a cash payment on 11/12/17 from ess ell honda, balliwala chowk, dehradun. At the time of giving the delivery he has shown the new accessories added and handed over the scooty to me. However, no test drive was offered by salesman pawan singh and on the basis of trust factor created by honda with its good services so far i also ignored the same.

Further while driving the vehicle from the showroom to home it was found that some unusual (Kit-kit) sound was coming from scooty and therefore, immediately i approached mr. Pawan singh and some representatives from the showroom took a test drive and said that this noise is coming from the front break and is a usual noise and tried to convince me that there is no fault in the vehicle.

However, not convinced with the response of the representative, i again took a drive and found the noise more prominent and therefore again returned back to the showroom. Another technician again took a test drive confirmed that the unusual sound is coming somewhere from the front side of scooty and therefore they changed one part i. E. The part attached to front number plate also tried to fix the same by using some screws and taps on the inner wiring. However, the sound is still coming from the scooty.

The same issue has been raised for the fourth time to the sales person mr. Pawan singh and requested for replacement of the vehicle for which he disagreed and said he will revert back next day after discussing the same with the manager. The next day when i tried to communicate with mr. Pawan singh, he did not respond to my call, so i raised the same issue over the phone to the sales manager ms. Rima who again wants me to visit the showroom again to check the scooty.

As i am a working woman i showed the inability to visit the showroom again and again, they agreed that they will come and will receive the scooty from home. Therfore, on 13/12/2017 two representatives from honda visited my place to take away the scooty for furthere checking and asked me to give the service book as my scooty was going for service on the very next day of its purchase.
Again i took a drive on 15th evening and found the sound coming whereas the service manager mr vijay rawat disagreed that no sound coming.

I raised the request again and again from the servise manager and honda representatives that either refund my amount or replace the scooty with a new one, however, they outrightly rejected the same. I also requested from them that if it cant be done atleast give me in writing that you have replaced the head of the scooty and also this sound is a ususal sound but they also denied for the same.
Therefore, as i have no hope of cooperation from the side of ess ell honda motors, i am writing this complaint here.

Sir/ madam i have been a customer of honda two whealer since last so many years.in my family we already have 1 activa and 2 aviator and till now i have never faced any such problem in the sevices given by honda. Also this is the reason that fourth time also i have preferred to buy honda aviator due to the trust factor created by honda through its services.

Sir/ madam, i have not brought this scooty for getting it repaired from the day one, in fact from first ride. The scooty sold to me was defective and from the day one i can't afford to visit service centre on daily basis.

Therefore, i request you to either change this scooty or return my money as per the directon of motor regulation body. This is also to inform you that if the appropriate solution will not be provided then in that case i will be left with the last option to seek the remedy through the legal mechanism setup under consumer protection act.

Kindly look into the matter and provide me the solution at the earliest.

I am also attaching invoice copy for the prove that vehicle is brought on december 11, 2017