Honda 2 Wheelers India — honda cb shine sp 125

Address:

560026

Dear sir / madam,

My name is nagaraj from bangalore, karnataka.

I purchased honda cb shine sp 125 disc bike from silicon motors, r. V road, bangalore. The details of my bike is as follows :

Regn no : ka 41 eh 9822
Colour : grey

Date of purchase : 20/03/2017
Kms driven : 2400

Engine no :jc73et1018605
Chassis no : me4jc735cht007808
Dealer code : ka010001

Jobcard details of service done & vehicle history.

1st service : 12/04/2017
Job card number : jc-ka[protected]

2nd service : 10/07/2017
Job card number : jc-ka[protected]-010325

Other job card bills not issued.

Repeated job done at saphire honda (Ref by mr. Arun, hmsi customer relations)

I am facing following problems from the first day of purchasing bike

The problem in the bike are :

A. Front fork / shock absorber sound when front wheel comes in contact with road humps or pot hole. (Partially rectified after changing fork oil).

B. Bike vibration in 2nd, 3rd & 4th gear feels like sitting on a vibrator machine & riding

2nd gear - 30kmph
3rd gear - 50kmph
4th gear - 60kmph

C. High engine noise and vibration when bike runs beyond 30 km speed in 2nd gear.
(Problem remain same from purchasing of bike to first service to second service and subsequent services and still continue)

D. No pick up, even it does not take pickup on flyovers or nice road in the city.

E. Mileage about 40-42 kmpl.

F. Self not working and speedometer needle gets struct in the middle when ignition key turned on
(Rectified after the battery was replaced as recomended by saphire honda)

It has been 6 months now i gave my bike more than 9-10 times for servicing excluding 2 free service and they keep the bike for 1-2 days in service center and and returnd to me stating that there is no problem and all the problems are rectified, but still all the problems remain the same.

I contacted (Customer relation person) in hmsi south regional office, bangalore and told the issue, i was referred me to saphire honda service center to get the issue resolved.

In saphire honda, bangalore i nformed all the issues i have in my bike, they also serviced my bike changed fork oil and fork sound was partially rectified,

Battery was replaced and starting and speedometer needle issue resolved, told the bike ready, there is no issue.

After riding the bike for 1 week same issue (Bike vibration, mileage drop and pickup) issue is repeating.

Now when i took the bike to silicon motors they are telling to leave the bike and go we will check it and let you know what the issue is.

I request you to please look into this matter and assist accordingly and give permanent solutions for the issue.

Thanks & regards
Nagaraj. T. M