Honda 2 Wheelers India — Honda CB Unicorn 150

Address:	Khordha, Odisha, 751014
Website:	www.honda2wheelersindia.com

I had a very bad experience with Honda CB Unicorn Bike, the dealer (Gugunani Honda, Bhubaneswar, Orissa) and Honda Customer Care . The bike is not robust, The dealer and Honda Customer care are not professional. I fell for Honda's brand value and commitment for quality . But Honda Bikes, India no where near to it.


I bought a Honda Unicorn CB 150 in Mar 30, 2016. Initially I was reluctant to go to this dealer due to some bad feedback I heard from some friends. But as no other show room had the black color bike we finally decided to zero in for this dealer. I made a payment by cheque . Dealer told they have done Teflon coating for all their bike, so forced us to pay additional 600 for the same . Later on we realized it's their scam they don't do any Teflon coating and provide a receipt from a third party. The Teflon coating is done by their mechanic later for name sake with very old scrubber and of very inferior quality . By doing so you are paying for additional scratches rather then to protect your bike. They talked us and force us into buy AMC and additional warranty for another additional 3-4K. There was complete chaos at their show room as it's very small and they had many customers on that day. Finally the bike was delivered to us at 8:30PM at night without even giving it a proper wash let alone the Teflon coat.

As it was pitch dark there was no way for us to check the bike before taking delivery. The next day morning we realized our bikes has several dents near the fuel tank and scratches all over the body. We promptly went to the dealer to complain. The dealer blatantly refused to take any responsibilities saying we should have checked the bike before delivery. If you take a delivery of bike in night without a wash how would you know if there is starches and dents in dark ( as show room front doesn't have good lighting). We promptly reported to Honda customer care on 31st March.But Honda customer care sucks big time. One of the worst experience than our Indian brands.They suggested to talk to dealer and work it out. They should realize customer buy a product because of Honda brand not looking at dealer. There is lack of ownership and no value for customer service and satisfaction.

Our woes didn't stop here . After a fortnight or so we heard a noise coming from engine which is surprising for a new bike. A month latter the 3 indicators fell off automatically( 1 front and 2 rear) . Again complaint to Honda and fight with dealer to get it replaced. There logic we might have met with an accident . When we showed him there is not a single scratch or the glass of indicator cover has no damage then they agreed for a replacement. We had few more disasters followed with the bike .The battery cover came off automatically . They could not fix the unusual sound coming out of the bike. The bike vibrates a lot . It's like buying a head ache paying 80K. My previous bike Hero Honda bike was far more superior quality with very good customer care.

The latest being the back fiber support came off automatically. We had made repeated complaints to Honda but no solution provided. We followed up with Honda customer care for replacement of the bike as it looks a manufactured defect or might have been altered by the dealer. They kept on delaying so that the 1 year warranty would lapse and you would have less chance in a consumer court. Looks like all the plastic parts are of very inferior quality . The bike is not at all stable.

The Dealer and Honda have least concern once you buy the bike. I am not sure if Honda has started production with such inferior quality or this bike is a defective piece which the dealer pushed me into. Stay away from this dealer(Gugunani Honda) like plague . Sincere suggestion to avoid buying any Honda bikes if you think you are not favorable side of luck and want peace of mind.