Honda 2 Wheelers India — I am complaint about penalty receipt

Address:

Pali, Rajasthan, 306115

Gud evening sir my name is rakesh malviya.2 year ago i purchased honda activa from rani aiji motors rani station with 2 year installment mode. My installment have completed in august 2017. Due to some personal reason few installment i could not submitted on time so penalty payment generate after 2 year. I agreed for paid penalty payment but showroom owner saleem sabri and finance officer told me that we will not give receipt of penalty payment. This my complaint that why they should not give penalty receipt to me..???