Honda 2 Wheelers India — in short the bottom line is "meri bike ki waat lagi hai." - unhappy customer from advisor happy.

Address:

Thane, Maharashtra, 401208

Hi all,

I have purchased honda cb unicorn 150cc having vehicle no. Mh-48-bd-8926 on 26-apr-18 from advisor "happy".

From day one i have noticed an issue with front tyre, the air pressure goes low and till date i fill air every 2-3 days to maintain air pressure and avoid puncture. I went to ambadi road branch and showed to happy. He told vipin and vipin took me to the nearby tyre service shop to find a fix. The service guy removed the front wheel and checked but unfortunately there was no issue and he changed the pin. I paid for that service. I have reported this issue to happy many times and he said he will get the tyre replaced but till date he does not have time. He does not respond to this issue. This is customer service from honda.
I am most unhappy customer from advisor happy.
For nearly 2 months i got fed up chasing happy to give me the tax invoice and challan. After that, again i had to follow up for bike side stand and seat cover. Tyre replacement issue is unresolved and with days going by i don't think he will be doing the tyre replacement.
The bike was not used in may as bike documents was not received and incomplete so i could not travel long distances.
End of may bike was driven below 1000km. I found few more issues the bike tuning was not smooth, no pickup as carburetor was not doing well. I reported this issue on 1st service to advisor victor on 31st may-18. To my bad luck only bike oil was changed and bike was serviced (Washed) and i paid bill for 380.43. Advisor victor suggested the tune will get set after[protected]km. I took the bike and then came back after 2 days and showed the issue to vipin and head engineer they cleaned the plug and told me to get the bike again and they will do it. I gave the bike the next day and they tuned it and removed the water from carburetor and gave it. Still till this time the bike was rarely used so feedback could not be provided immediately.
Once i received the rc book i started using my bike in vasai still below 1500km.
This time i found multiple issue. Bike tuning not good, gear shifting was not smooth. I have reported this issue on 4th july 18. Advisor omkar and mechanic: bablu the issue was fixed for a short period of time but still not happy with the bike performance.
By 15th of july i started using my bike for a long distance say about 100+ km per day.
I started facing the more issue. Bike tune not smooth, gear not going to neutral, chain issue, clutch issue and pickup. On 28th july i brought the bike and this time advisor junaid (Mamu) he just heard me and never took a trial to see the issue. He said i have heard and issue will be taken care. I told them to keep the bike for a day or two and resolve the issue. Next day after service i took the bike only to see it was washed and oil changed. Again the issue fixed was temporary which worked for a week.
More importantly i informed junaid (Mamu) strictly that not to change the engine oil as it is not even a 1000 km after the 1st oil change. But a bill was made for 380.43 and paid.

I took the bike and unhappy with the fix came back on 11th aug with 1 more issue to add to the old problems. The issue was if the bike is parked for 1 or 2 days unused then when you start the bike starts. It uses the petrol from the carburetor and then it stops. It means the flow of petrol in not steady in the carburetor from petrol tank. Then i have to make several attempt to start the bike and after 3-5 min the bike will start, this has happened on 3 to 4 times and i can provide the video for it if required from society camera. It feels bad when your new bike stops in front of everybody.
Handle vibrates after 40km double seat and chain setting issue.
This time i found a good advisor agnesh who heard me. I informed him and he did work on the issue. But again the problem was fixed for only few days.
In short the bottom line of the above story is "meri bike ki waat lagi hai."
I need a solution for the below issues:

Starting problem : after 2-3 days break/gap, bike will not work smoothly.

Gear issue: gear shifting issue. The bike does not go to neutral from 1st gear. At times it shows neutral light but bike is in gear and it stops.

Clutch setting to be checked
Handle vibrate after going above 60-70km single or above 40-50km when double seat
Need to check rear tyre and chain for its alignment
Front wheel air pressure going low (Fix would be try another bike wheel and check if it fix the solution).

I am actually fed up going to the service station and poor customer service with temporary solution.
I have always called ruby and gave her negative feedback about the work.
Can someone please take this issue and fix my bike problem as i have paid 90, 000 for the bike and it is not even driven 3500km and i am facing a hell lot of issue.
It’s only about 4 months old and i don't know how the bike will perform going ahead with so many issues. I am feeling a 2nd handused/test ride bike is sold to me which is used for a long time and so now i am facing so many problems.
Thought of buying a new bike so won't have to see the mechanics for atleast 2-3 years but it vice-versa.
I will share this story across facebook, twitter and lets see the response. If required will put it up in newspaper.
Please feel free to call and discuss if you did not understand any point.
Regards
Javed sayed