Honda 2 Wheelers India — new scooter engine issue

sachi sankar

from Kolkata, West Bengal

Address:

TETHIBARI,BAJKUL,EAST MIDNAPUR, 721655

Hello there,

I am subha sankar, have a complaint with the subjected matter as follows below.

I purchased a grazia on 16th may 2019 in name of sachi sankar panda (Brother) from kusum honda bajkul. From the very day of buying i got an engine problem and i informed the same issue to the showroom authority. The engine was giving a clanging sound. I visited showroom for 4 times till now and the engine was opened for repairing for three times (18th may, 25th, 29th may). There was an issue of mobil overflow issue as well.

On 29th may an engineer who was assigned from honda, visited to the showroom to repair the scooter. The mobil overflowing issue was resolved though, the engine noise is still persists. After rechecked primarily it seemed that the engine issue was resolved but not in real it was. So i want to open a complaint to get the better service

I demanded a replacement / refund from the beginning, till now i demand for the same as i think this issue cannot be resolved by the technicians of honda. I hope i will get the better service this time.

Thanking you,
Subha sankar.
[protected]
[protected]

Case details :
18th may - i was said that it is not an issue at all. All the scooters have the same issue. I was in hurry so i left the showrrom.

25th may - i was said that the issue is not major and it can be resolved. Technician opened the engine and changed a part. Technician promised that the mobil overflow issue is resolved and he also assured me that the engine noise will not come again. After coming back to home i found the two issues were still there (Mobil overflow and engine noise)

29th may - technician sent by honda. Technician opened the engine and replaced a part inside the engine. After fitting he assured me that the problems are resolved. After coming back to home, i found that the mobil overflowing issue was resolved but the engine clanging sound was still then. The issue of engine clanging sound is still persisting.

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