Honda 2 Wheelers India — No action taken on my complaint Vide ticket no.1-[protected]

Address:

110051

Dear Sir,

With Ref. to my last complaint vide ticket no. 1-[protected].

I further want to add that no action has been taken on my complaint till now, i question HONDA the customer grievance & Support System which HONDA promises to its customers.

Celebrate Honda motors was asking Rs.6400 for the repairs of my scooter, they said the carburetor is chocked because of sugar, and is not repairable and will be changed with several other parts.Now i wanna inform you that i visited a local mechanic workshop and he has cleaned the carburetor and the scooter is running fine. and would you believe the cost of repairs is just Rs.950 with many items be cleaned + engine oil + Air filters etc.

Now i have a question in my mind, IS THIS HONDA policy to make its customers fool by charging money for parts which is not faulty or repairable. or may be the Distributors unfair trade practice.

I strongly object to such behavior by HONDA authorized workshop for such misleading activities.

Now i leave it to your Judgement what you have to say in this matter,

whether you support your staff and do not take action
or
you punish the guilty staff for such behave and maintain the trust of HONDA company in customers

Rajat Gupta
[protected]