Honda 2 Wheelers India — no service support for my honda cbr 250 | |
I own a honda cbr 250 with the chasis no - mh04fy1964. The bike had a starting issue and intermittently was switching off with jerks in throttle. I gave the bike for servicing in july 2018 at sai point workshop in thane, gokul nagar. The bike was kept there for 2 weeks! Details as follows: Job card no.: 2018/gj/3773 Supv name: ramchandra sawant Invoive amount paid - inr 15343 (Invoice attached - inv1) My issues: After spending the amount i did, i was surprised to see the bike did not have a proper clutch lever fixed.. Was told they have ordered the lever but hasn't yet arrived. So i was given a temporary lever from another bike which was not even fitted properly. My throttle kept going on high race even when i kept the accelerator at zero position. I was told this will settle down as i ride the bike. This issue persisted and i was obviously lied to! Basically, an exorbitant amount and time taken and cheated by the service station personnel! I took the bike to another sai point service station at thane, ganesh wadi where it was kept for 3 days. Details as follows: Job card number: 2018/tj/18581 Supv name: babu khan I was given an invoice of inr 1556 (Attached inv 2) saying that the throttle cable was changed. However, some sensor is not working and they would have to replace it. The invoice date was 17/9/2018. Apparently, they still have not received the sensor from the spare parts team. Wonder if honda spare parts and logistics are so messed up that they cannot service customers! Today, it's 14th oct 2018 and the bike just wont start for the last 2 weeks. After several approaches to the 2 service stations, they still have not been able to send someone to pick up my bike. I believe honda to be an excellent brand and was satisfied with the product to an extent that i was contemplating a repeat purchase.in fact, i was an advocate of the brand. However, the attitude of the service staff has left an extremely foul taste. All i am expecting is - my bike to function the way its supposed to. Obviously the thane sai point team has not been able to solve my issue since july 2018. I request for help from the honda management. Hope this is not too much of an expectation and will be looked into at the earliest. Was this information helpful? | |
Honda 2 Wheelers India customer support has been notified about the posted complaint. | |
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