Honda 2 Wheelers India — Pathetic honda activa service and unprofessional response from honda customer care tea

Address:

110032

This is with reference to my concern regarding following:

1. I visited service centre on monday 5th september 2016 for service of my honda activa and then floor in-charge ask me to come down stairs and told that along with other problem clutch assembly of my activa need to be replaced and it will cost 2800/- (Approx.). After this i came back to waiting area and check my extended warranty document which says clutch assembly is covered under warranty. Then i re-approached floor manager who initially declined that clutch assembly is not covered under warranty but when i shown him the warranty inclusion document he advised me to talk to manager. Then i tried to meet service centre manager whom i could ultimately meet after half an hour. He upfront told me that he is aware about what i intent to say but part to be replaced is clutch plat not clutch assembly. For me its more playing around words as initially floor manager insisted that clutch assembly is not covered under warranty but on my resistant he advised me to meet service centre manager which itself shows that they were trying to cook a story.,

2. Further to it indicator buzzer was working ok but with initial delay (On left indication) for which my concern was noted in job sheet but post service it stopped working when i raised this concern i was told that buzzer may stop functioning because of some water during wash process but same will work once water dries up but same is still not working and now service centre says they don't provide buzzer thus i may get it repaired/ replaced somewhere outside but my concern is that on first hand why should i be advised to take my activa to some local workshop and second thing if it was working fine before handing over the vehicle to service centre then its responsibility of service centre to return same to me in working condition.

Now customer care team (Ms neetu) says clutch assembly is covered under insurance not the clutch plate (Though initially i was told that clutch assy. Need to be replaced and on my saying that it is under extended warranty, customer care team is changing stand). Even she asked about kms active has run i told only 9000 km as on date. Further to it about buzzer initially she told that it would be replaced by service centre and now says that it is more then 1 month (Though i lodged complaint on 8th september itself) so establishing my claim would not be possible and only way out to go and talk to service center (And its up to them to accept it or reject it). Otherwise replacement of part damaged at service center foc is not the policy. And on top of it they says as policy matter honda cant respond to mail in writing.