Honda 2 Wheelers India — poor service, arrogant mechanic, poor customer service @ khimji honda

Address:

Khordha, Odisha, 751024

Dear sir,

This is to inform you that, i, saurav misra from bhubaneswar had given my honda dazzler to khimji honda (Khimji autorides pvt. Ltd. (Kiit square) for regular servicing. At first the security person created my job card for the below task. He was forcing me to take the amc to reduce the labor charges, servicing cost. I agreed to it.

1. Fork oil change
2. Fork seal
3. Rear disk pad
4. Ball racer

Around 11am, they called me and informed me about the materials needed to be replaced and the estimate amount of the service. On call, they mentioned amount will be near about 2k. I said ok.

As per their timings, they asked me to come around 4.30pm to collect the bike.

When i reached service center around 5.30pm bike was not washed yet. They make me do the billing first. I made a payment of 2544.00 by cash. After which they allowed me to see my bike. While checking i noticed that bike headlight is not working as well as my fog lights. Also there was a electrical issues. Frequently fuse were getting cut while switching on the bike. When i shown them the issues they start ignoring it and behaving like a hooligan that they cannot repair it now. I have to keep the bike for 2 weeks or so. They were forcing me to change the core wiring which was not needed at all. They were acting reluctant as they already got the entire amount. Their mechanic was incompetent as he was blaming me for the loss.

He was not at all interested to recheck the wiring, as they have removed headlight cover and while reinstalling the cover they might have cut some wire.

Is this the service for which i made the payment? Is this the way to treat your customers. I was being forced to take the amc. If your first service is like this, then what service we can expect from the amc.

Please let me know if any action going to be taken against this service center.

Saurav misra
[protected]
Registration no: wb 20 aa 3853