Honda 2 Wheelers India — problems with servicing of my mother's honda activa regn no. ka 04 ef 8528

Address:

Pune, Maharashtra, 411.45

Respected sir/madam,

My mother owns a honda activa (Purchased in bangalore in 2003) with registration number ka 05 ef 8528 which i have brought to pune in 2012. I service my active regularly at rohan honda pune, which is an authorised service centre.

My right-hand side brake lever was broken due to which i had given my vehicle for service on 28th december 2017. Also, my choke wire was broken and required replacement. All details were noted down by rohan honda. They called me on 31st december 2017 informing that my bike has been serviced and i must come to pick it up after clearing the bill. I questioned them if all problems, including brake lever replacement and choke wire-replacement, have been rectified to which the concerned people replied in affirmative.

When i went on 31st december 2017 i was informed that the bill needs to be settled in full before the vehicle is shown to me. As i was in a hurry due to my college project work, i settled the bill that was handed over to me (Present activa bill) and took possession of the vehicle. Only then i found that the issues were not resolved. Upon questioning i was informed that the required parts were not available and would take a few days. I requested them to keep the bike with them due to safety reasons but they refused. I had no option but to ride the vehicle back to my home even though it was unsafe.

Later on, when going through the bill, i found out that the bill handed over to me has the correct vehicle no but the wrong details. My bike is silver coloured but in the bill (Present activa bill) is mentioned activa 3g and lusty red metallic with the wrong engine and chassis nos. I am also attaching the earlier bill dated (Previous bill details) as a reference for the servicing done on.

I was also informed that there would be a free pick-up and drop for my vehicle for replacement of the broken parts, but till date, i have not received any details in spite of contacting them on and also got a call regarding the service review on. Now i'm unable to drive the bike as it is not safe nor is it being taken up for repair work. I'm very dissatisfied with the service provided. Please let me know how you plan to address and rectify my problems at the earliest.

Until then, please arrange for a refund of the amount paid towards "repairing".

Thanks and best regards,
Raghul srinivas
+91-[protected]