Honda 2 Wheelers India — service / warranty issue

Address:

Indore, Madhya Pradesh, 452009

This is regarding my honda activa - mh27av7100.

I purchased this vehicle in nov 2012 with extended warranty of 3 years which is valid upto nov 2017.

Issue - my vehicles engine suddenly got seized on 8th july. I reported this to nearest annapurna branch of rajpal honda. After investigation they said it may be due to insufficient engine oil.
I already had full service done on 11th june at shyam honda with all filters change, engine oil replaced etc.

All free & scheduled services are carried out on my vehicle over this period of ~5 years. But same is not reflecting in service history.
This problem i faced earlier also. Whenever i m taking my vehicle to any honda workshop, they are saying that my vehicle number is not getting found in the system.
Every time they are providing me manual bill & gate pass.
On 11 june at shyam honda also i faced this issue.

There is full mismatch in service history also.

1) free service 1, 3 & 4 coupons are available with me - dealer has not taken while doing free service
2) lucknow dealer has taken – free service 2 coupon but in service history its showing free service 1 is done
3) all other scheduled services not reflecting in service history except 1 or 2.
4) 11th june schedule service is reflected as attended on 27th june.

These are clear evidence that there are issue in service history capturing.

Poor worskmanship issue is also clearly seen at shyam honda.

Csm - mr. Arbindra patel is very arrogant & not speaking properly when i asked for technical reason of this failure.

Request you to please help me to consider my case under
1) extended warranty
Or
2) poor workshanship issue of shyam honda.
Or
3) technical / commerical goodwill – considering all above facts

Sanjay r sahu
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