Honda 2 Wheelers India — This is in the reference to my complaint number to (1-[protected]).

Subject: Regarding My complaint

Dear Honda,

This is in the reference to my complaint number to (1-[protected]).

Please check the details of the vehicle below.

Name: Pushpa Mourya
REGN.NO: DL 3S ET7570
Model:SP125 DRUM
CH NO: ME4JC832AMD035020
E NO: JC83ED0089889

I have raised this complain on 28th Feb 2021.

On very first day 03.02.21 when I bought this bike(Honda SP 125 Drum), I informed at the showroom that the alignment of the handle is not upto the mark as it should be.I was told by your authorised dealer that you can take your bike to service center they will help you.

After three- four days I went to the service center and explained them same one of the mechanic from service center took the test ride of the bike and observed the issues in the handle at the same time he repaired it. I was like okay now it will work perfectly but just after three days same issue occurred. Again I went there and this time I didn't get the positive response from the mechanic staff of service center (Okhla phase-II) I was told by them very clearly that will not check it any more there is no such defect as you are stating it might your misconception.

I am not understanding what should I do now I have invested 1, 05, 000 for going Honda service center and request them to check my bike don't I have other work to do.

Whenever I ask to service center people about this they always says same I stated above. even I requested to service center manager (Savita) she told me to wait for our area manager they will resolve your issue from the day I'm waiting for the area manages whenever I call to check whether any manager visit happens or not, customer service and service center people they are avoiding me by saying area manager will come then your issue will resolve.

Who so ever is reading this email I would expect a reply after investigation about it. It's been more than four months now and my issue is still not resolved I have no other options to reach out any of the senior form (HMSI).

Hope my issue will resolve soon else my I'll have to reach to consumer forum.

Thanks in advance best wishes
Regards