Honda 2 Wheelers India — unethical behavior of service center executives and non responsive to complaints

Address:

JANEE MOTORS PVT LTD. , 79,GT ROAD, MURGASOL, ASANSOL, Burdwan, West Bengal

This is to bring to your attention that i, biswajit saha, resident of vivekananda pally, asansol, 713301, dist: paschim bardhaman, west bengal bought a honda activa 5g std., from janee motors pvt ltd. (79 gt road, murgasol, asansol) at a price of 71, 986, receipt no: 41771 on 8-feb -2019. But but just after two months (On 3-april-2019) the vehicle started burning from the rear portion on its own (It was not used for hours before that happened).
So, i called the service centre and they picked up the vehicle the very next day (On 4-april-2019), they even sent a team a week later to our residence to inspect and take photographs from surrounding areas too look for external signs that might have started the fire but there was none (As the burns were internal).
But even after the delayed thorough inspection and continuous requests from our side they keep on delaying response. I even called the honda customer care ([protected]) but they kept replying the same old message since the day we first registered the complaint (8-april-2019).
Ticket no 1-[protected]. But it has been about two weeks (14 days) but no further steps has been taken so far.