Honda Cars India Ltd. — delivery of honda amaze with defect condition.

Address:	Chennai, Tamil Nadu, 600107
Website:	www.maansarovarhonda.in

I have purchased a honda amaze-v cvt-petrol variant from maansarovar honda, a outlet located at porur, chennai. The car bearing chassis no. Makdf565dj4000008. I should have been ecstatic on that day. But, however, the real situation was a disappointment to me for the following reasons.

2. It is a surprise to note that in few areas the painting was not properly done. Please refer to the attachments. It is the primary obligation or responsibility of any company or service provider or its qc to ensure that product is in tact and in order at the time of delivery. I really do not know who is responsible for this error, either honda or m/s maansarovar, porur. Kindly let me know.

3. I conveyed this issue with senior sales consultant (I was having only his coordinates at that time) at 10:15 am on 10.06.2018 on notice of such issue through whatsapp and through a telecon. The same was reminded with him on 11.06.2018 at 10 am and he assured for earliest redressal. But no steps were taken till 12.00 noon. After my constant phone calls with him, i have received few calls from few executives of the company and they assured the rectification of such defect.

4. During my first level of communication with these executives, i was told that this blunder had happened, as the in charge was on leave (I. E) 09th june. The car was taken by the company for rectification only after 30 hours. I have been told that such delay was due to the non-availability of drivers at that time. This purely shows that executives are totally irresponsible and so unpretentious in handling customer complaints.

5. As it is painting related issues, you or me may take it in a lighter way. Let me assume and ask a question to you, if in charge for checking the brake system was not available on that day, will the company deliver the car without having a final check at the break system? Does this make any sense? Anyone if a right and sound mind would ponder about these issues. You can say it is a height of imagination i am absolutely vexed by this sort of behavior from a car company, especially honda, which has a good reputation and having a brand image.in such situation, the life of myself and my family, who traveled with me on that day would be at greater risk. Why should i put the lives of my family and mine on the line just because i made a purchase from the company.

6. I am not a expert to ensure that all other basic parts are in order in my car. But i am having a doubt that whether the appropriate measures has been taken by the company at the time of delivery. I won't be able to have a peaceful drive in the coming days with this doubt my mind. It is primary responsibly of your company to take measures to clear my doubt. Accordingly, i requested m/s honda you to have a check up of my vehicle (By engaging a engineer or any other person in an equivalent from honda) and give me confirmation that things are in place and the product is in order.