Honda Cars India Ltd — highly disappointing and unprofessional service.

Address:

Sunshine Honda, Agrasen Cars (P) Ltd., G-153-154, Behind Infosys, Sitapura Industrial Area, Jaipur - 302020

I, satya narayan agrawal, director of m/s vari agencies private limited, having purchased a honda city on 22nd may, 2017 in the name of the company. I have been facing problems since the very beginning with the working of the infotainment (Radio) system installed in the car which used to hang a lot initially. I repeatedly complained about it being faulty every time when it was sent for service and presently the same is not working at all even after hard resets as advised by the service executive. A video-graphic proof of the infotainment system not working even after hard reset was sent to the service executive as per his request on 9th january, 2020 and 21st january, 2020.
Recently, my car went to the workshop on 3rd march, 2020 wherein i raised the request regarding the replacement of the infotainment system based on the video-graphic proof shared with the service executive but was told that the part is not in stock and the request for the part will be put and when it arrives the same will be installed. But now i am being told that the part comes from china and currently the imports are shut down due to lockdown.
There are other complaints as well which were raised since the beginning but were not taken care of by the service centre and no proper resolution regarding the same has been provided till date. The other issues raised were:
1. The defogger not working properly.
2. The wiper water nozzle not throwing water properly on the windshield.
Further, the coin pocket of my car was damaged in one of the services and has not been replaced until now even after being mentioned to the respective service executive.
The car sent for service on 3rd march, 2020 was supposed to get serviced and delivered to me by 19th march 2020 (Which was before the lockdown began) but has not been delivered to me yet i. E. Till 9th june, 2020.
I have copies of the tax invoice for the services with me wherein the concerns regarding the problems of infotainment system, defogger, the wiper water nozzle etc. Were raised repeatedly, dated 19th august 2017, 29th november 2017, 14th march 2018, 26th june 2018, and 27th december 2018, the same are being attached herewith for your reference.
If the service centre does not have adequate parts and is not providing quality service then is it even eligible to be a service centre for such an esteemed company as honda? This is highly disappointing and unprofessional since this means that a japanese company's authorized service centre does not value the time of its customers when time is the only thing that is truly invaluable.
Also, it is very interesting to note that i got a call from the service centre today on the 9th june, 2020 asking me when they can pick my car up for the paid service which got due when the car is still standing in the same workshop since 3rd march, 2020.
The resolution desired by me is:
1. The replacement of the faulty infotainment system with a new one.
2. Proper service and resolution of all the concerns raised by me which have not been addressed.
3. Proper future service of the car keeping in mind that time is money and can't be misused by someone else due to their incompetency and inefficiencies
4. Monetary compensation for the harassment of not servicing my car as per proper standards, for delaying the delivery of my car by almost one whole month after the lockdown was lifted, wasting my time and energy to call the executives time and again to ask when they will deliver the car only to get told that the car has not been serviced due to some reason or the other.