[Resolved]  Honda Cars India Ltd. — Non - delivery of New Honda City Petrol SMT model against full payment

Address:

Pondicherry, Puducherry

Dear Sir / Madam, I am to inform that I have planned to buy a New Honda City Petrol SMT model. I am living in Pondicherry. Last 10 days back, i approached M/s. Aadit Auto Private Limited, No.43, Cuddalore Main Road, Ariyankuppam, Puducherry Honda City Show room, one of the staff Mr. Sandhanam, Sales Executive met me and explained everything of Honda City Model. I am very much interested to purchase Honda white color. But, the branch Sales Manager Mr. Dileep told me, we have no stock for time being, hence, he convinced me with metallic silver grey color, more over he commited to deliver the vehicle after the formalities on 10.9.2012 from Trichy branch. On 4th, Sept, 2014 I booked Honda city in the name of G. Gomathi, she is my wife, vide my invoice No.CR/Sep/2014/0027 dt.4.9.14 for Rs.51, 000/.- In mean while, I arranged loan amount of Rs.7, 69, 438 from HDFC on 5.9.2014. Further I remitted remaining amount of Rs.57, 000/- vide Invoice No.CR/Sep./2014/0055 dt.6.9.2014. So I remitted the balance and the entire amount Rs.8, 51, 360/- has been settled to M/s. Aadit Pvt. Ltd, on 08/09/2014 (proof is with me). Mean while, the Sales Manager Mr. Dileep, he is the incharge of Pondicherry branch told me the HDFC loan amount of Rs.7, 69, 438 has not been credited till10.9.14, but, really the loan amount has already been credited on 8.9.14 night in favour of Chennai account. Mr. Dileep told the amount credited in Honda city account only on 10.9.14. In this regard i am totally confused because the sales rep and the sales manager hiding the records, since i availed loan from outside the showroom, this is the main fact, They promised me to deliver my vehicle on 10.9.14 from Trichy branch on temporary registration, but till now, my vehicle is not delivered. Now they say that, the vehicle will be delivered only on 15.9.2014. Mr. Dilipan, sales Manager and Mr. Santhanam, Sales executive in Pondicherry branch totally confusing me and irritate me by giving false commitments. They intentionally avoid my side facts and they are very stubborn in their stand. First of all they don't know how to handle a customer, please arrange for a training about customer relationship and not to test the ego of a person. Mr. Vivek, one of the staff from Pondicherry branch, he is very honest in reporting me about the actual happenings. He is interacting me over phone, he is asking more and more excuses and apologise about this situation, he also chekced with Mr.Santhanam, but the sales manager and sales rep are making politics. I want to know one thing, i am the customer why they are making delay to deliver my vehicle within stipulated time, I totally hate the Honda show room in Pondicherry, at last Mr. Vivek, he is very much co-operative and changed my mood to buy a Honda car. So, after taking his words i decided to buy my car. He promised me to deliver my car on 15.9.2014. I am forwarding this maid to your kind reference, please take immediate action against the persons involved in this regard in Pondicherry branch, this is not a healthy way to promote the business in Pondicherry in this competitive world.. Yours truly S. Ganesh, My cell No.[protected] My mail ID is : [protected]@gmail.com