Honda Cars India Ltd. — Terrible service by courtesy honda, wazirpur, delhi

Address:	New Delhi, Delhi, 110052
Website:	www.hondacarindia.com

Name - richa sharma
Registered vehicle number - dl 8c ak 5996
Dealer - courtesy honda, wazirpur, delhi
Honda amaze, 2015


I had a terrible experience with this branch, they have a pathetic after sales service. This dealer is just maligning the reputation of the brand honda. I own two honda cars, even though ive no issues with the vehicles, this particular dealer has been completely misrepresenting the company and hence tarnishing the image.

When i was purchasing the car in 2015, since i'm an existing customer, i was offered a cash discount of rs. 3000 on the new car. I booked the car, paid the advance, once my car date delivery date was due, and when i went to make the payment, the executive rolled back on their words saying that they did not mean cash, the meant coupons of rs. 3000 that can be used for a service or purchase of accessories.
It was on 12th of june, when i thought o[censored]tilising the coupons, and hence i booked myself a routine service that costs rs, 2900 against the coupons. I told them that i would like to redeem the coupons against the service, and they agreed.

I left the car back home, so that they could pick it up for servicing, the car was picked up. Next day i get a call from ms. Shweta saying that the coupons won't be valid for servicing, you can purchase some accessories instead. I tried to tell her that while i was purchasing the car, i was assured i could redeem it for a service, i clarified with the concerned person even while placing the request.
Ok, but then ms. Shweta was in no mood to accept the fact that they had committed a service against the voucher, i told her to just not do the service and i will pick up my car the following day. Already a bad experience.
What worse happened was the fact that ms. Shweta never communicated with the service team that i've asked to cancel the service since they declined to redeem the vouchers.
The service guy comes to my doorstep with the car and the bill of rs. 2901. My father, who's a senior citizen, he's just undergone a surgery was harrassed to make the payment or he won't leave the premises.
The executive misbehaved and harassed my father since i told him it's the service providers fault for not conveying the proper information. Mr. Srikanth misbehaved and finally my father had to pay rs 2901.
Why should i bear the brunt of the company's negligence, ignorance, and fake commitments? I want my money back, and strict action be taken against this dealer.
I came across several complaints on google against this particular dealer, it's such a shame how this dealer is tarnishing the brand image and fleecing money.