Hongkong & Shanghai Banking Corporation [Hsbc] — annual fees for card not replaced in two years

Address:

Mumbai City, Maharashtra, 400057

I have been charged annual fees for may card [protected] when i have been given no such card. I had requested replacement two years back and still have not received my card.
Secondly for past three years i have been requesting my flat number change from a-202 to a-302 which i filled the form and sent via post email to their office but still no action taken.