Hopscotch — Urgent Complaint Order Not Properly Shipped & No Tracking Updates (Order[protected]

Subject: Urgent Complaint – Order Not Properly Shipped & No Tracking Updates (Order[protected]

Dear Hopscotch Customer Support?,

I am extremely disappointed with the poor service and unnecessary delay in my order[protected], placed on 05 May 2026.

Your tracking page has been showing vague and stagnant updates for days. The last update says “Shipment Intransit” from Mumbai on 07 May, but there has been no actual shipment progress or delivery movement afterward. This clearly shows negligence in processing and dispatching the order.

Despite taking full payment in advance, Hopscotch has failed to:

* Properly ship the order on time
* Provide accurate live tracking
* Give any explanation for the delay

Items in the order:

* Lemon Applique Clogs
* Frog Applique Cotton Romper
* Floral Shirt & Shorts

This kind of delay and lack of transparency is unacceptable, especially for children’s products ordered with an expected delivery timeline.

I demand:

1. Immediate confirmation of the exact shipment location and courier details
2. Fast-track delivery without further excuses
3. A clear explanation for the delay and misleading tracking updates

If this issue is not resolved immediately, I will be forced to escalate the matter through consumer complaint platforms and share my experience publicly.

I expect a prompt response and immediate action.

Regards,
Faheem Shafat Makhdoomi