Hotels.com — booking problem mold on the wall

Address:

021225

Hello,

I have a booking confirmation at Smile Patagonia Hostel - Adults Only from 18 to 24 of January . Hotels.com confirmation number:[protected]. The booking was made from the email address: [protected]@oxigentour.ro. The same address I am sending you an email right now.
Total amount: $1, 152.00

As you can see from the attached pictures, the hotels does not look like the photos from the internet or on your website.
After 2 days trying to figure out a solution with the manager of the hotel, I contact you.

The reality is that the tourists sleeps for 2 nights in bacteria and mold and germs and viruses. This is not normal. URGENTLY I, have to move the tourists from it in another hotels, because I cannot wait more. They are in a bad situation. Also, in a few hours there is night in Argentina – and Smile Patagonia and neither do you find a solution for me.

I am waiting for your solution. I don’t ask compensations. I event don’t ask to pay the others hotels nearby that have expensive rooms. No, I ask just the money back, because it is impossible to sleep in this situation. Two of the girls are already in the Hospital Dr. Augusto Essmann because they were allergic to the bacteria in the room. One of them have respiratory difficulties and the other a small form of anaphylactic shock.

I want a full reimbursement of the money paid.

If I will not receive any mail from your part, I will consider that you are part of the Smile Patagonia problem, and we will resolve this in the legal manner. I am very sorry for this situation.