Dear Sir/Madam,
This is with reference to our 9 nights Hotel booking made through Hotels.com with Hotel Villa De Orange, Goa bearing confirmation number[protected] checkin in on December 23, 2021 and check out on January 01, 2022 and reference to our telecom bearing case No. 96859061.
During our stay, we encountered a number o[censored]nsatisfactory service levels that I think you should know of and hopefully do something about.
1) No covid checks were followed at the time of check-in.
2) No cupboard was provided in the room which is contradictory to the images shown on your website for Deluxe category room. Please note that since we had booked the hotel for a total stay of 9 nights we had a lot of luggage on us and had to adjust with a table provided on request. It was shocking to not have a cupboard in a hotel that charged Rs. 5000/- per room night. Even the basic category hotels provide for storage.
3) No refrigerator was provided in the room as mentioned in the amenities/room information on your website.
4)The shower in the room was not functioning. The pressure/flow of the water was literally just 10%. We complained about the issue on the second day of our stay and subsequently in total three times during our stay in the 9 days but the issue was left unattended. On the 8th day of our stay only when we raised our voice we got a call in the night that they are sending the technician to which we denied as it was pointless for our issue being attended to on the last night of our stay.
I hope you agree with me that this type of service is completely unacceptable at so many levels. It is not the kind of treatment we would have expected from a hotel stay wherein i have paid a total of Rs. 44, 888/- for 9 nights.. I am very disappointed from this bitter experience.
I would like to hear your thoughts about my complaint pointwise and the steps that you are willing to take to address the same.
In anticipation of your feedback,
Chriselle & Prasad Shinde
+91-[protected]
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