[Resolved]  Hoya Lens India — Purchased defective lens

Address:

Chennai, Tamil Nadu

Hoya Lens offical vendor Vasan Eye Care, Annanagar Chennai provided us with a defective Hoya lens (Lens type Hard HVP, Certificate of authentication ID CARD NO[protected]. They suggested that the lens needs to be replaced by Hoya Lens Ltd. and not by them. Unfortunately we have not heard back from Hoya nor Vasan Eye care about the resolution. We have made repeated calls to Vasan Eye Care and they keep responding that they will contact us again when Hoya contacts them. Unfortunately this has been the response for months together. Need a resolution. Can you suggest next steps?