| Address: | 6 RAFFLES QUAY, #14-02, Singapore 048580 |
My Asia server Genshin Impact game account has been hacked, it's been half a year now but my forms are all rejected. I've never felt so useless on my first receipt, even though I've submitted all the receipts I have. I spent $50 on this game, as a result I can't retrieve my lost account. I can neither restore it nor request a refund. I don't understand why the information I provided is correct but the request was denied. I'm the one who created that account, but Customer Service made me feel so hopeless. I even sent an email asking them to investigate and ban it so that it wouldn't be illegally traded by others, as a result they ignored my email. They told me to learn from other players who have successfully recovered their accounts, I don't want to tell Customer Service that those players after being rejected by Global Customer Service asked Japanese Customer Service for help, then they were able to successfully access their accounts. Was this information helpful? | 
