Hp — HP carepack warranty

Address:	Hewlett Packard Global soft PVT Ltd, EC2 Campus, HP Avenue, Survey No. 39 (PART), Electronic City Phase II, Hosur Road Bangalore
Website:	store.hp.com/in-en/default/laptops-tablets/personal-laptops/omen-laptops.html

I trusted HP and bought a laptop that cost me more than 1.5 lakhs. Please don't fall for their scam HP care/ extended warranty. I am a student and now can't afford to replace the battery for 20, 000 Rs.


The HP care pack clearly says the warranty is extended to 3 years when you buy it.

https://support.hp.com/in-en/document/c06475408#documentFragment:~:text=All%20ty...⇄ of%20the%20HP%20Care%20Pack%20purchased

If I login into my hp account and check my laptop warranty status, THEIR own website tells me I am eligible for a battery replacement. (please check the attached image)

My battery is nonremovable time. My laptop is HP Omen 15 dc1007TX. It has a nonremovable battery.
https://support.hp.com/us-en/document/c05843717

I had bought an extended warranty, accidental damage protection, theft protection all because I knew I could not afford the cost of repair.

Now HP is telling me my battery is out of warranty! I if you see their terms and conditions for the care pack you will see that they promise repairs of all parts!
http://cpc.ext.hp.com/portal/site/cpc/details/?serviceProductNumber=UM970E

But the customer care people just keep sending me the limited liability agreement that comes with the standard laptop.

I tried escalating it to the service head - [protected]@hp.com and the was the same boilerplate response.