[Resolved] Hp — Hp envy x360 laptop convertible 13-ay0045AU Serial No CND04962LN Product No 3L999PA#ACJ

Lakshmiram Mahadevan

Website:

store.hp.com/carepackfinder

On 28th March, 2021, I purchased the above HP Laptop through Amazon. On 30th March, 2021, on HP instore website - Care Pack, I registered the Serial No and Product No details. The website confirmed the details and informed that the product 1 year warranty. The website offered extension of warranty for 2-5 years but when I clicked "upgrade" (requesting to purchase the extended warranty, nothing happened. I informed my problem through a message which was acknowledged by HP.

Until now, I have not heard from HP. I phoned HP store in Chennai (Habhibillah Road) and explained my problem. The representative said he has forwarded my details to HP H.O. and someone will contact me. So far, no response from HP H.O.

I just want to purchase extended warranty for 2-5 years. Can you please help? Thanks.

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Aug 7, 2021

Complaint marked as Resolved

HP India customer support has been notified about the posted complaint.

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Comments

HP India Customer Care

Verified Support

Hello Lakshmiram,
I am sorry to hear that you are having issues upgrading the warranty on the machine from the offers provided.
Not to worry, I will certainly assist you.
Kindly email the below details to [protected]@hp.com so that we can assist you.
Full Name:
Contact Number:
Alternate Number:
Email address:
Serial Number of the HP unit:
Product Number of the HP unit:
HP Case ID (if any):
Description of the Issue you are facing, Along with the screenshot and details of the offer provided. so that I can assist you further.
^Dilip