[Resolved] HP India — adapter got damaged

deysourav9

from Kolkata, West Bengal

Address:

Kolkata, West Bengal, 700099

I bought an hp 15be012tu laptop from flipkart on 11th august. On 16th august my laptops adapters pin area got damaged. I immediately contacted hp and they told me that they can't help me, i have to take it to service center even though its not my fault. After enough talk they told me that they will forward this matter to higher authority. After that i awaited for few days and didn't touched the laptop. On sunday i opened the laptop and saw that the case no. Which was filed against was gone without solving and notifying me. Thank heaven i took a snapshot. Case no. Was [protected]. So i mailed about this on hp email address provided over my laptop. This is very disappointing from such a company. I have to charge my laptop at my friend's house and it's going to be 7 days since i made the complaint.

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Sep 19, 2017

Complaint marked as Resolved

Even after 1month of struggle you do have replaced my laptops adapters which is very good. Good work hp.

HP India customer support has been notified about the posted complaint.

Aug 30, 2017

Updated by deysourav9 Still my issue hasn't been resolved by HP. The engineers behaviour is very rude and we have to wait for his foot. This is not acceptable. 0

Sep 01, 2017

Updated by deysourav9 It's been 15 days still hp hasn't resolved the issue against my laptops adapter. Neither they have called how would i be charging it, should they give an extra adapter nothing ####. I bought hp for my regular work and now the company is harassing me. I will not be going to recommend anyone ever to buy HP laptop. Truly speaking they're #########.

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miamore

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Harsha 9639

from Hyderabad, Telangana

My consumer no.671764 hp dealer:sree maanasa gas agerncy pl.Change my address from pno 39/a, road no 4, venkatrao nagar colony kukatpally -Hyderabad ts -500072. To H.No 5-3-434/4, door no 303, road no 5, seshadrinagar, kukatpally, hyderabad ts -500072.

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