HP India Complaints & Reviews

I have ordered rcd on the last week of march 2017 and still now I have not received it. I have called your customer care executives about it but they are so inefficient to help me out with anything. They do not bother about the problems faced by us and give us wrong information, misguided me. I guess hp should abondon their call centre department as it is of no use.

Dear sir,

We have purchased a printer dated / 20.02.2017 model no. Is hp deskjet ink advantage 2135 all-in-one printer is under guarantee but not working properly hence you are requested to kindly make arrangement for early deputation of your service engineer for repair of the same so please kindly solve the problem.

Printer model name - hp deskjet ink advantage 2135 all-in-one printer
Serial no. CN65G48CGH

Thanks & regard's
Rahul Jhawar
r.no 311, 12 no. Amartalla street, kolkata
Contact no. :[protected]

My product is under warranty. On October 2016, I got a screen replacement because of a black shadow in the corner.I got to know in around end of feb 2017, that the replaced screen is worse than my previous screen.

New screen give flickers of pink colour, with violet line on the top left.

I addressed the matter to customer care two times, and two times they ignored and told me it was not covered under my warranty (Doesn't make any sense since i got it replaced in Oct 2016 for less worse issue).

What is my mistake if in replacement of a bad product(screen), You give me a worse product????

It has been established now that along with a bad product, they provide worse service too, free of charge!!!

I request that if they are unable to give me a screen replacement under my warranty, then they should return back my previous less worse screen.

From the purchase date[protected] till now a getting more problems in my laptop... The hp service centre has changed my mother board four 4 times due to the os issue and for graphic card issue... And now my laptop is facing a issue on charging... I was irritated on purchasing laptop in hp... I don't need to make it repair.. I need a replacement for my laptop... Orelse i'll file a case on consumer court

Respected sir
I am one of the consumer of hp gas in west bengal. There is a on
line gas-refill booking facility, to this to create account.So I created
account for booking gas refill, but it is not activated.There is a no
message to me.
my email id :[protected]@live.com
Consumer No. 679581
send the activation mail link.
So please rectify my problem as early as possible.

I would like to inform you that on 12/12/2015 I bought my HP Pavilion Notebook 15-ab522TX and since then I have faced continuous problems. After buying, within 3 months my laptop had display issues (no display) and on 10th March 2016 HP technicians came and replaced my system LED.( REF: CASE NO: [protected]). It was under 2 year onsite warranty that I registered so I didn't have to pay for anything but I did not get any remuneration for the screen guard which costed around Rs. 700. Now after 1 year I am again facing issues and this time it is about my laptop BATTERY. I cannot switch on my laptop without plugging in the charger and gradually charge is getting reduced but my laptop is not getting charged. I called your customer support on 08/04/2017 around 10:30 am and lodged a complaint. (CASE ID :[protected]). They ran a test and said that it is a battery issue. When I informed them about the warranty period, they said laptop accessories are under warranty for only 1 year and I have to pay the required amount for the new battery. It was also informed to me that laptop batteries generally have the longevity of 6-8 months but I have asked several other laptop users of all brands (including yours) who informed me that laptop works fine for minimum 3-4 years. Thus, this information was HIGHLY MISGUIDING. On 10/04/17 I received a quotation from your company mail which said I have to pay Rs.8640 (including price of new battery, tax and technician charge) in order to resolve my issue. Naturally it is not practically possible for me to pay Rs.8640 after every 6 months and replace my battery. When I called customer support again on 10/04/17 around 2:00 pm, I was informed something else. According to the advisor who received my call, he completely disregarded the fact that laptop batteries works for 6-8 months and instead he said if proper usage is done and callibration process is done within 1 week of buying the laptop then my battery should work fine. As a common man obviously I have no idea what callibration process means and unfortunately even he didn't explain it to me so let me inform you that I have done all that my dealer had prescribed, i.e. to charge the laptop battery for 10 hours before starting to use. Now I am at a pretty miserable situation. Let me inform you that my initial preference for buying a laptop was DELL but after seeing the configuration of this particular model and more importantly trusting the brand image of HP I bought this laptop despite the fact that it was over my budget. But I seriously did not expect such hassle that I will have to face after buying an HP Laptop. My laptop is still under 2 years warranty and despite of that I have to pay Rs.8640 for new battery. Your advisor also informed me that he has been using the same model for about 3 years now but he is not facing any kind of issues so it is pretty evident that my particular set had some manufacturing defect. You can say it is about luck but if I have to pay Rs. 54062 and still depend on luck then it is your company's drawback to provide customer satisfaction. I would be highly obliged if you can completely replace my set, because if within 2 years I am facing so many problems then I don't think after 3 years my laptop is going to work. And if I do not receive any kind of cooperation from your side then I will be compelled to bring forth my issue in any kind of social and public platform. I am deeply disappointed with HP since I bought the laptop primarily trusting on your brand image so I hope you will attend to my issue and reaffirm my faith on your company. It is a sincere humble request from my side and I hope you will understand my situation and not compel me to resort to CONSUMER COURT as the last step.
SANCHARI SARKAR
CONTACT: [protected]@gmail.com

Here is an HP gas employee who sells cylinders in BLACK.
People like these who sells CYLINDERS in black is a criminal offence since this is the consumer rights to ask? why is it so? who is allowing him to do so?

There is a chain of people, but I know 2 of them, 1 is Kalidas Nadar, 2 is Gopi nadar. This HP employees are making enormous money by selling these cylinders in BLACK and have made a lot of money and still on, saddest part there is nobody to catch these goons. He is famous in Dharavi area i.e behind new Dharavi police station at block no-9 for selling cylinders in black.

Also, supplies to the guys who cook food in the street outside road which is embarrassing. Because of this guy, many street hookers who developed as a new area where people I don't know how they started, because of this non-sense supplying to these people's.

This guy keeps 3-4 HP cylinders in his home, some cylinders in somebody's place and rest he rotates to his customers. This HP employee's doing this [censored] things which has led to the increase in cylinder price.

REQUESTING SOMEONE TO SPY THIS GUY AT HIS MENTIONED ADDRESS AND CATCH HIM AT THE EARLIEST AND STOP THIS TOTAL CHAIN. LET THEM WORK AS AN OFFICIAL NON-BLACKER HP EMPLOYEE

Address of the blacker:
Block No-9, Row-I, Room No-11, Behind new Dharavi Police station, Jeet Nagar,

I had purchased one i7 (HP15-AYO78TX Notebook) dated 16.02.2017. Serial Number is CND6263XOB. I am sorry to say that eversince it has been purchased, it has not worked properly even one day. The display is not working many a time. While fan is going on. After pressing on button many times, it turns on. Kindly replace it.
Ajit Walia
[protected]@gmail.com

I got two expiry dated cylinders back to back in the month of march. The expiry date noted on the cylinders was A-17 . I asked the delivery boys about this but they not respond properly. In the next month that is in the month of april i got a cylinder without vicer or rubber valve placed inside the cylinders. I dont know wheather HP India want to kill me or what. Because this kind of irresponsibilities can cost someone their life. Many times only women are at home and they know about the expiry or about the rubber valve. What if they attached the cylinders and anything happen with them? Who will be responsible for that?. I want you to take strict action against this nonsense.

I Sudam Beri, Advocate, office address : Chamber No. 264, District & Sessions Courts Jhajjar, District Jhajjar. I purchased External harddisk 1 TB serial no. External / W85154 /HP [ " 8CY651021P] on[protected], Invoice No. FOP7Y[protected] through online service. which is sold by Tech Connect Retail Pvt. Ltd. Khasra No. 435, Road No. 04, Lal Dora Ext. Mahipalpur, New Delhi-110037.
Above said your product External harddisk 1 TB serial no. External / W85154 /HP [ " 8CY651021P] purchased on[protected], Invoice No. FOP7Y[protected] is create problem during the attach with the desktop computer or Leptop. and make heavy noise and did not work properly i.e. detection of harddisk, if detect then required format it or did not video song play from the harddisk properly other then leptop or desktop computer. The above said HDD is falls within the warranty period. So, i request to you, . please solve the problem immediately without any delay..

With Regards.

Sudam Beri, Advocate
Mobile No. [protected]
Email- ID- [protected]@gmail.com

Hi

We have logged a complaint on reference no.[protected] on 3 rd april 2017. I heard from your customer care that the work has been escalated to Indiranagar but I didn't get any response from your Indiranagar service centre. Once the person called me for the landmark from the service centre. Hp is not giving good support this is not we are expecting from HP. Everyday I calling the customer care and telling the same story again and again, I really fed up with this.

Regards,
Vaishak Rajan
SSRVM Trust Office
[protected]

I am contacting you on behalf of arto office trans gomti lucknow.
Our hp server installed on jul 2014 hard disk is showing errors to boot.
Linux 6.2 and oracle 11g installed in this comp. This is our main server. Kindly lodge my complaint for replacement of hard disk with new one. There are two hard disk in my server, details given below-
Hp proliant ml10
Sno-7ce41981v4

Customer Name : David Sassoon Infirm Asylum.
Address : 96 Navi Peth, Pune 30.
Nature of complaint: Server has stooped functioning & the light next to the power button has turned amber and is constantly flickering.

Product NO.[protected], SERIAL NO. -7CE436P1WG

The server is out of order from 5th April, 2017.

Kindly, rectify the server at the earliest.
Thanks.

I have accidentally spilled water over my laptop and it is not booting up since then. Since my laptop is covered under ADP, I have raised a case [protected] on 9th March for claim.

A person came up for inspection and gave his report. I got an email from ishwariya.[protected]@ensureservices.in on 17th March asking for my invoice. I shared my invoice (Since I brought my laptop online via Amazon.in during "HP Diwali Offer" in 2014, the invoice doesn't have product serial number. I used the same invoice for ADP registration and HP accepted it). I got an email on 23rd March stating that my case was closed stating "customer not provided proper invoice".

I opened another case [protected] on 23rd March, asking for reason. Again the same process started, a person came up for inspection, received an email from chennai.[protected]@voltatechsolutions.com asking for invoice, I provided the same invoice. I got an email on 4th April stating that my case was closed stating "customer not provided proper invoice".

On 5th April, I have raised another case [protected] for the same issue.

Please note that, I have provide the same invoice (which doesn't have the serial number) and paid extra money for ADP. Below is the email I got from HP. If HP can approve ADP based on that invoice, why can't it respect the contract when a claim was requested? I need an answer.

"
Redemption code: 8338911
Notebook Part/Model no: HP 15-r033TX Notebook PC
Notebook Serial No: CND4320G9G

This is with reference to your registration under HP Bend the Rules offer, we would like to update that we have received your claim documents on 15-November-2014 through Online process, and same is approved for Additional 2 year Onsite Warranty + BMS 12 movie tickets + Myntra Gift Card + 1 year MIS + Additional 2 year ADP on your notebook."

I purchased ink cartridge 818 print combo pack for my printer from hp official website on 1st April 2017 and paid Rs. 2537 online. OrderNo: 869232

However, when I received the product on 4th April 2017 (which was delayed delivery since it was same day delivery item as given on HP website), the amount on MRP and invoice of product is Rs.2393.

I would like to have refund of the extra amount that was taken beyond the MRP.

Dear Sir,
my
Product No-Z4Q45PA#ACJ
Product Serial No5CD64530G4
Redemption Code[protected]
Outlook id- [protected]@outlook.com
my claim is for 2yr warrenty onsite offer,
I will fill the for Extended warranty onsite for 2 years at 04/04/2017
But i have not get an Order Confirmation Email .Please check it and send me.

Order Ref : 868796 dated 31/03/2017

While trying print with my HP Deskjet 1010 Printer, I was prompted that on screen that Print Cartridge is exhausted and was given the BUY NOW option on-line. On clicking, the same I was prompted in favour of HP 678 Black Ink Cartridge Printer (and Colour too). I went for online payment and got the same couriered today at afternoon.

On replacement of the Cartridge, I was informed that on screen that the same is not compatible which makes me feel embarassed.

Your immediate action requested treating this as COMPLAINT.

Regards

Satyaban Roy

( M# [protected], [protected] )

Laptop not powering up, no display

1). That sir, i am regular resident of arunachal pradesh currently serving under the department of land record posted at deputy commissioner office, seppa east kameng district.

2) that sir, i had purchased a laptop hp pavillion 15-av oo3tx. S/n-5cd61810b1 from the jain computers, bb complex, nb road tezpur-784001, assam on 20/8/2016.

3) that sir, i use the laptop personaly on official purpose that too very random.

4) that sir, now the laptop blinks its monitor/screen suddenly on working and comes to normal screen after restart

5) in this regard i had called one mr. Pintu, salesman of jain computers, tezpur regarding persistance of problems in my computer but no assurance has been received and instead he sent a toll free number your company.

6) that sir, on persistance of such problems, later i noticed that the system which i purchased was opened at the cpu unit, and some screw were missing from the holes of cpu guard and some had a scratch mark of opening the cpu unit before delivery to me.

7) in such, iam of a firm believe that my system were tampered before delivery at the showroom and suspected that few company originals fitted items may be siphoned off or replaced at the showroom itself.

8) in this regard, i request u too kindly arrange an engineer of your company to check my system in itanagar, arunachal pradesh as i had confident over the jain computers, tezpur.

Hoping early response in this regard.

Yours faithully

(Taba torum)
Email:- [protected]@gmail.com

Maine ek printter GT 5810 15 feb, 2017 ko khareeda tha 17 feb ko iska intallation hua tha . lag bhag ek hafte k andar is me problem ho gae the ke is ka color kharab print araha tha or bhot dheme print ho raha tha .
maine costmer care me call ki to d teen din bad ek engeenior aya or vo problem sahi ho gaye lekin phir saat aath din baad wahi problem aaye . bhot bar phoone karne par engenior aya kai din baad...phir 3 din baad ye problem phir hogaye ki print dheema araha hai or color bhi kharaab hi maine kai din pahle complain kar de leki abhi tak koi karya wahi nhi hue hi COMPLAIN I D= CN [protected]
atah aap se nivedan hia ki jald se jald karyawahi kare
thank you
mb no [protected]
serial no CN698G0YS