HP India Complaints & Reviews

I submitted my laptop to service center on 23rd feb 2017 regarding a problem related to charger not comnneting. manger said that the laptop is under warranty. i also checked on the warranty check online and it was under warranty. Manager broke the hinges while checking the problem and wrote the hinges problem also in the jobsheet assuring that it will be covered under warranty. now service center is saying that the warranty has lapsed. laptop is completely damaged. they asking me 34k approx for repairing. it was the negligence of the service center. also the sudden change in warranty dates after submission of laptop is misguiding and wrong. Also, the Manager resigned just after this incident. the service center is not looking into this matter. i want my laptop to be repaired completely under warranty free of cost or want a new laptop of same model.

serial no. of the laptop is CND552768K.
also i have registered a complaint with HP customer service with the case id: [protected].

Hello,

Greetings for the day.
I would like to bring to your notice that i have purchased an HP officejet 7610 printer (Serial No- CN37J2KGG8) and there has been some issue with the print head and have submitted to the service center and they gave us a response like we dont have that part available. If you dont have any such part available then you should also stop selling that product.
I have submitted my Printer to iQor Global Services Private Limited, Thane(West) before 2 months and there has been no update or service from their side.
This has been a very bad experience with HP.
I would hope this mail would help resolve this issue soon.
I havent received any update till date for the same.

Dear Sir,
On 16 Sep 2014, i brought a brand new HP 15-r014tx Notebook PC @ 45, 000 Rs (top class laptop at that time). Few day back, i noticed one black spot in my left hand side laptop display, which is increasing slowly and after that its started from the right hand side also and now both are increasing gradually. When i contacted to service center marathalli bangalore, she told me i have to replace the display and for that i suppose to pay around 6000 Rs. Now 2 days back onwards, i noticed that my charging indicator showing charging but actually its not charging. when i put my mouse in that its showing "0% available (plugged in, not charging). Now my laptop is working with direct supply only and its shut down immediately as soon as power cord removed or on electricity failure.
I am staying alone and this is my personal laptop which i used it occasionally as i have my separate official laptop for my work and i used my mobile for doing all my online transaction . Hp can check out the status of my laptop which is still look like brand new physically. I am not able to understand after taking so much care of laptop still am facing these types of problem and the cost of spare parts is too much which is unaffordable.
Before hp i used sony laptop for around 4 Years[protected] and i never ever faced any type of problem with that laptop even after using it roughly as that time smart phone are not available and all the official and personal work i always done with my Sony Laptop only.
After taking so much precaution and even without using it, i am not able to understand why HP laptop give these types of defect. Be careful with HP, instead of purchasing HP better to buy some other brand.

Sir, regarding complaint id [protected], honestly speaking team HP is not trustworthy i am not satisfied with response i got from team HP.
Sir, problem with my product (laptop) was the issue of colour, i have lodge a complaint through phone interaction after this you team HP deployed an engineer.when this engineer came and he open my laptop but he tried so hard and unfortunately by his hand the display got cracked inside and after that he said there is liquid spillage inside and then he refix my laptop and my problem of display become more worst then earlier.And the team HP said hp is not responsible for this then who is responsible for this i am i responsible for this engineer you team hp deployed him and now you don't accept it..

Sir,
We had installed a Laser Printer in our office Model No: SHNGC-1202-01
. The product is not working properly and we are facing problem up to till date. So kindly resolve it at the earliest and oblige. Details are as follows:-

Place : Excelsior Public School
Address:- Qadian Road, Batala -143505 (Punjab)
Contact No: [protected], [protected], [protected]

Thanks

I placed order on 12 feb till today no response yes first phn call stating change adress as you address you gave is not in our route.gaurav was responsible to communicate who failed so misrably i dont want to hear the stinking hp name in my life i demand immedeate refund.hp service stinks.
1 month so many calls all they say each time irs on the way you will get it next day nearly a month later want alternative address.under no circumstances i want that product i want urgent refund.
r.kanjee
order 848180 hyderabad.

The above Printer purchased from Novo Computers, Kozhikode, Kerala, India is not working properly. When we submit word document for printing, caution arrives as " word document cannot be printed " When submitting other documents only the paper is drifted through the printer. I think configuring is not done properly. The shop owner is not responding now.

I have purchased a HP note book vide Invoice No:CR16104475 dated 08.11.2016, We got Headphones free along with the Notebook. I received phone in the month of Decebmer16 with right side of phones defective. I complained the same to [protected]@redemptionsupport.com. They advised me to submit the same to nearest servicing center. I submitted the defective headphones to Solapur servicing center on 23.12.2016,
Till now I didn't receive my headphones. I communicated to HP many times but invain, recently they are not responding to my call. When I go to the servicing center they said that they didn't receive the headphones after repair and they they will intimate once they receive the same.
I need my head phones at the earliest.

I purchased a printer few days back and printer is not working properly and prints are not clear and i called hp people and over the phone (customer care people said sir there is some problem with the model 132 nw). And there technical person also state that printer is not working properly and need to change . But the senior people not even bothered to call and say that sir we will see the problem . Not expected this sort of services from hp . i am using hp from long time and due to this trust i buy new desktop and printer of hp only but got disappointed with the service . i want my printer to get replaced .

Complain letter

To,
Hp customer care
Executive/officer
Sub: replacement of external portable hard disc and data recover
Dear sir,
I would to like to informed you that i have purchased external portable hard disc hp make on dated 21/08/2016 though flip kart vide invoice number f0p7ymum_bndi[protected]. There is two year warranty from hp on above hard disc.

There is so many data in above hard disc. It’s work good from last 6 month. But now it’s not connected with any computers. So, i can’t take any data from the hard disc. There is so many important data in my hard disc. So, i want to recover my data, also replacement of hard disc as its under warranty. I told that from hp service centre - surat and vapi, they need approval from hp head off department before data recover and replacement.

So, requested to please suggest who can approve for data recover and replacement?

Thank in advance for help.

Regards,
Yogesh mahla

Dear sir,
i have 8300 desktop model which is out of warranty, it has problem in its motherboard then i was went to bikaner(rajasthan) HP service centre then i meet jai singh in service centre he told me that he will arrange the motherboard in 5000rs and also tell me to give 1 year warranty, that time i was in problem so i was orderd and he arranged in 1 week but now the motherboard is making problem, and he also given't me the bill, not receiving my phone calls and not giving me response. i think that motherboard is stolen part from HP service centre therefore they doesn't giving me the bill.so please help me for this matter, take action against the jai singh like people and take out from the company, so the image of company remains good, so we get good service from the company.
thanks
your faithfully
yakub ali
[protected] / [protected]

1. HP -15, RO 32TX, SERIAL NO.CNO43435W7 was given at HP WORLD /VIMAN NAGAR only for upper body panel change vide job card no.914 dt 26 Feb 17 after duly tested. Laptop was in running conditions no complaints was there except upper body panel. I shocked to hear that display part not working properly. Till date no solutions message received from engineer.
2. This negligence of handling software /hardware will not be accepted by customer's satisfaction. The responsibility should be fixed to concerned engineers. This is prior intimation for your intervention on this subject. Non -satisfaction will further lead to consumers court.

In display it's showing some lines.

Laptop S.No. 5CG53505F5

Address: Atria Convergence Technologies Pvt. Ltd.
43-9-141, 2nd Floor, Sri Gayatri Towers,
TSN Colony, Dondaparthy Junction,
Visakhapatnam-530016, Andhra Pradesh, India.
Mobile: [protected].
Email: bharat.[protected]@roi.actcorp.in...

Hello hp,

I purchased a new branded hp printer from an authorized hp dealer last year. This printer never worked properly and i visited to the dealer around 10 times in a year for repairing. Every time dealer got it repaired and assured me that it will work fine but this never happened. Even though i asked dealer and hp service center to replace this defective modal but they refused to do so.

Now recently the printer completed its one year. When i approached the dealer due to non-functioning, they are saying they cannot do anything as it’s no more in warranty. Printer has become a scrap for me now.

I purchased this expensive printer because of the trust on its brand reliability, despite of having many cheaper options available in the market. I expect you to compensate me for this loss.

Regards
Ramshanker gite
[protected]
Modal -
Hp laserjet m1005 multifunction printer
Series sn: cnh8h4qhfz

Product Name: Hp 15-rO14TX notebook pc
Operating System: Microsoft Windows 8.1 (64-bit)
My case Id:[protected]
I had a power supply issue and i had an onsite hp warranty so an engineer visited my place and changed the mother board.The day he changed it my battery got failed and now my laptop works only when a power supply is plugged in.When i asked hp to support on this they are this battery is under base warranty which is over so you need to fix it.Its their engineer who came and spoiled it.
My case id:[protected]
I have an wifi issue and command prompt continuously flashes n goes of since that power supply problem an engineer from hp kind off fixed and have gone
The hp is not ready to assign an engineer who can look into the problem inspite all the trouble shooting options are also performed
I have taken recovery 4 times have reinstalled the OS recently again yet the expecting me to take up a back up an reinstall the OS. They naming it an software issue which is not.
have Hp degraded so much in customer service that they come and create problems in your laptop

We, David Sasoon Infirm Asylum, Navi Peth, Pune - 30, have HP Proliant ML 10 Server with additional 8 GB RAM and additional 1 GB Hard Disk and 3 years on site warranty with Serial No.7CE436P1WG, PHZ2442016P, Z1W1GNOR and Product No.[protected], which is auto restarting and there is showing"No Signal" on monitor.

Please make us know the solution for above on our E-Mail ID - [protected]@gmail.com

I purchased HP office jet 7612 on 8th Jan 2015 costing around 20000 from HP showroom. It worked perfectly for one and half year after which it stopped working. We called the HP service engineer in office and he said it was beyond repair!!! What the hell...they told us to contact some HP person office located in Goregaon...which we did and said they have an exchange offer...they told me to send all the details which we did... but they haven't got back inspite of repetitive reminders...superb customer support from HP.. never to buy from them again!!!

Note: Hash characters [#], where they appear, conceal Contract and Warranty numbers and other sensitive information.
The information on this page is an expanded detail for:
Product: HP Scanjet 200 Flatbed Scanner
Serial number: CN67PB13DF
Product number: L2734A
1. HP Warranty: CN67PB13DF
Base warranties with active components can be linked to your profile by visiting the Link warranties page. If your warranty has expired you can purchase a post-warranty HP Care Pack at HP Care Pack Services.
Warranty type: Base Warranty
Service type: Wty: HP HW Replacement Support
Status: Active
Start date: Oct 20, 2016
End date: Oct 26, 2017

Service level: Std Office Hrs Std Office Days
Global Coverage
Standard Material Handling
Standard Parts Logistics
2nd Cov Day Onsite Shipment
NextAvail TechResource Remote
HP Ships to Customer Site
Pickup by HP
Deliverables: Advance Product Exchange
Remote HW Diagnosis & Support

punjab national bank -erode
Address :119, Ramaswamy Gounder Street, Erode, Tamil Nadu - 638001
Contact :[protected] B JANARDHANAN

I am writing with reference to my case I'd [protected].

I had issues with my laptop sincerely last two weeks. I called HP to get them to send an on site engineer.

In the beginning you guys didn't agree that this is a hardware issue. After a long time on the call finally you agreed to send an engineer last Wednesday.

The engineer called me up on Wednesday and told me that he will be coming on Friday morning at 9 am. I planned my day accordingly and stayed at my place instead of going to office.

The engineer didn't come to my place till 10.15 am. I called him up several times but he never picked up the phone.

Then I sent him a sms that I will file a complaint against him.

I got a call from someone else who said that the engineer isn't supposed to come before 10 am and that he can now come on Monday. When I resisted he said that he will close down the case.

I called up HP Customer Care center and spoke for over an hour. I was assured that swift action will be taken and an engineer will be coming on Friday or Saturday.

However noone came or I didn't get a call from anyone on Friday or Saturday.

I then again called the HP service centre on Monday and registered a strong complaint against the engineer. I got assurance that the matter has been taken up with the highest authority and that the engineer will come today.

However no engineer came on Monday also. In between I got a call from a service representative ...she said she represents the Western region, I was in a meeting and asked her to call back in 30 mins. She never called back. I tried calling her but she didn't pick up the phone.

I also got a sms by someone saying that he is the customer service engineer, I immediately replied back on the sms and even tried calling him but he never picked up the phone or replied to the sms.

My laptop was unattended on Monday.

I then called up again the HP Customer Care on Tuesday. I was told that they can't do anything about it as it is UpTo the customer service representative to go and visit.

You have wasted more than one week of my professional life, I have spent several hours speaking to you.

I have already paid for the product and on site warrant and since you have failed to provide me timely service and caused great discomfort ...I would like you to take back the laptop and refund me my money. You should also take action against all those concerned.

In case you don't agree with the same, I would be force to take this to a consumer court.

Employee name: Swarup Kumar sahu
Joining date: 21/2/2017
Please recruit the right candidates.
He is proudly saying that his salary in 60 k
And spoiling the reputation of the company.
Please verify the PF account which fake Experience provider won't be able to manage.
Please fire him and give him right punishments so that software industry will give chances to budding entrepreneurs and make company really proud.
DONT hire FAKE employees.