HP India Complaints & Reviews

I have purchased a HP note book vide Invoice No:CR16104475 dated 08.11.2016, We got Headphones free along with the Notebook. I received phone in the month of Decebmer16 with right side of phones defective. I complained the same to [protected]@redemptionsupport.com. They advised me to submit the same to nearest servicing center. I submitted the defective headphones to Solapur servicing center on 23.12.2016,
Till now I didn't receive my headphones. I communicated to HP many times but invain, recently they are not responding to my call. When I go to the servicing center they said that they didn't receive the headphones after repair and they they will intimate once they receive the same.
I need my head phones at the earliest.

I purchased a printer few days back and printer is not working properly and prints are not clear and i called hp people and over the phone (customer care people said sir there is some problem with the model 132 nw). And there technical person also state that printer is not working properly and need to change . But the senior people not even bothered to call and say that sir we will see the problem . Not expected this sort of services from hp . i am using hp from long time and due to this trust i buy new desktop and printer of hp only but got disappointed with the service . i want my printer to get replaced .

Complain letter

To,
Hp customer care
Executive/officer
Sub: replacement of external portable hard disc and data recover
Dear sir,
I would to like to informed you that i have purchased external portable hard disc hp make on dated 21/08/2016 though flip kart vide invoice number f0p7ymum_bndi[protected]. There is two year warranty from hp on above hard disc.

There is so many data in above hard disc. It’s work good from last 6 month. But now it’s not connected with any computers. So, i can’t take any data from the hard disc. There is so many important data in my hard disc. So, i want to recover my data, also replacement of hard disc as its under warranty. I told that from hp service centre - surat and vapi, they need approval from hp head off department before data recover and replacement.

So, requested to please suggest who can approve for data recover and replacement?

Thank in advance for help.

Regards,
Yogesh mahla

Dear sir,
i have 8300 desktop model which is out of warranty, it has problem in its motherboard then i was went to bikaner(rajasthan) HP service centre then i meet jai singh in service centre he told me that he will arrange the motherboard in 5000rs and also tell me to give 1 year warranty, that time i was in problem so i was orderd and he arranged in 1 week but now the motherboard is making problem, and he also given't me the bill, not receiving my phone calls and not giving me response. i think that motherboard is stolen part from HP service centre therefore they doesn't giving me the bill.so please help me for this matter, take action against the jai singh like people and take out from the company, so the image of company remains good, so we get good service from the company.
thanks
your faithfully
yakub ali
[protected] / [protected]

1. HP -15, RO 32TX, SERIAL NO.CNO43435W7 was given at HP WORLD /VIMAN NAGAR only for upper body panel change vide job card no.914 dt 26 Feb 17 after duly tested. Laptop was in running conditions no complaints was there except upper body panel. I shocked to hear that display part not working properly. Till date no solutions message received from engineer.
2. This negligence of handling software /hardware will not be accepted by customer's...

In display it's showing some lines.

Laptop S.No. 5CG53505F5

Address: Atria Convergence Technologies Pvt. Ltd.
43-9-141, 2nd Floor, Sri Gayatri Towers,
TSN Colony, Dondaparthy Junction,
Visakhapatnam-530016, Andhra Pradesh, India.
Mobile: [protected].
Email: bharat.[protected]@roi.actcorp.in...

Hello hp,

I purchased a new branded hp printer from an authorized hp dealer last year. This printer never worked properly and i visited to the dealer around 10 times in a year for repairing. Every time dealer got it repaired and assured me that it will work fine but this never happened. Even though i asked dealer and hp service center to replace this defective modal but they refused to do so.

Now recently the printer completed its one year. When i approached the dealer due to non-functioning, they are saying they cannot do anything as it’s no more in warranty. Printer has become a scrap for me now.

I purchased this expensive printer because of the trust on its brand reliability, despite of having many cheaper options available in the market. I expect you to compensate me for this loss.

Regards
Ramshanker gite
[protected]
Modal -
Hp laserjet m1005 multifunction printer
Series sn: cnh8h4qhfz

Product Name: Hp 15-rO14TX notebook pc
Operating System: Microsoft Windows 8.1 (64-bit)
My case Id:[protected]
I had a power supply issue and i had an onsite hp warranty so an engineer visited my place and changed the mother board.The day he changed it my battery got failed and now my laptop works only when a power supply is plugged in.When i asked hp to support on this they are this battery is under base warranty which is over so you need to fix it.Its their engineer who came and spoiled it.
My case id:[protected]
I have an wifi issue and command prompt continuously flashes n goes of since that power supply problem an engineer from hp kind off fixed and have gone
The hp is not ready to assign an engineer who can look into the problem inspite all the trouble shooting options are also performed
I have taken recovery 4 times have reinstalled the OS recently again yet the expecting me to take up a back up an reinstall the OS. They naming it an software issue which is not.
have Hp degraded so much in customer service that they come and create problems in your laptop

We, David Sasoon Infirm Asylum, Navi Peth, Pune - 30, have HP Proliant ML 10 Server with additional 8 GB RAM and additional 1 GB Hard Disk and 3 years on site warranty with Serial No.7CE436P1WG, PHZ2442016P, Z1W1GNOR and Product No.[protected], which is auto restarting and there is showing"No Signal" on monitor.

Please make us know the solution for above on our E-Mail ID - [protected]@gmail.com

I purchased HP office jet 7612 on 8th Jan 2015 costing around 20000 from HP showroom. It worked perfectly for one and half year after which it stopped working. We called the HP service engineer in office and he said it was beyond repair!!! What the hell...they told us to contact some HP person office located in Goregaon...which we did and said they have an exchange offer...they told me to send all the details which we did... but they haven't got back inspite of repetitive reminders...superb customer support from HP.. never to buy from them again!!!

Note: Hash characters [#], where they appear, conceal Contract and Warranty numbers and other sensitive information.
The information on this page is an expanded detail for:
Product: HP Scanjet 200 Flatbed Scanner
Serial number: CN67PB13DF
Product number: L2734A
1. HP Warranty: CN67PB13DF
Base warranties with active components can be linked to your profile by visiting the Link warranties page. If your warranty has expired you can purchase a post-warranty HP Care Pack at HP Care Pack Services.
Warranty type: Base Warranty
Service type: Wty: HP HW Replacement Support
Status: Active
Start date: Oct 20, 2016
End date: Oct 26, 2017

Service level: Std Office Hrs Std Office Days
Global Coverage
Standard Material Handling
Standard Parts Logistics
2nd Cov Day Onsite Shipment
NextAvail TechResource Remote
HP Ships to Customer Site
Pickup by HP
Deliverables: Advance Product Exchange
Remote HW Diagnosis & Support

punjab national bank -erode
Address :119, Ramaswamy Gounder Street, Erode, Tamil Nadu - 638001
Contact :[protected] B JANARDHANAN

I am writing with reference to my case I'd [protected].

I had issues with my laptop sincerely last two weeks. I called HP to get them to send an on site engineer.

In the beginning you guys didn't agree that this is a hardware issue. After a long time on the call finally you agreed to send an engineer last Wednesday.

The engineer called me up on Wednesday and told me that he will be coming on Friday...

Employee name: Swarup Kumar sahu
Joining date: 21/2/2017
Please recruit the right candidates.
He is proudly saying that his salary in 60 k
And spoiling the reputation of the company.
Please verify the PF account which fake Experience provider won't be able to manage.
Please fire him and give him right punishments so that software industry will give chances to budding entrepreneurs and make company really proud.
DONT hire FAKE employees.

I purchased a HP laptop from Flipkart, on 21st January, and from the first day I was facing some issues with hard disk and screen flickering. Today Is 18th of February and my problem has not been solved. I asked so many times to send their technician to visit but they said we first remotely identify the problem after that we can send it. I want to ask why you giving on site warranty if you can't send a technical person. As a consumer we have to suffer from you to carry laptop every time with us if we are working person. I have bought this laptop to gift someone but it's almost 2 months and problem has not been solved. This is very poor customer service from HP. It feels like I'm cheated. Please don't buy products from HP.

Be aware. HP supply refurbished parts. Don't buy/recommend HP products. HP cheat customers. Parts are not available in country. Parts delivery also takes 2 months time. Very poor service. Uneducated/Inexperienced technicians attend the call who also damage the system while replacing the parts. HP delivery manager/case manager also don't respond. Please forward this message to people as many as we can....

My bajaj pulser 135ls bike has fuel capacity of only 8 litres. It had only 2 litres petrol so i went to petrol pump near gate way of india, mumbai for fill up petrol. I asked salesman to fill up the tank. Meter reading was 9.3 something and i had paid 766 rupees on 14th february, 2017, but i only got 6 litres of petrol in my bike. I know you wont do anything. System is fraud, govt. supports meter calibration. Fooling poor people. Its useless to file complaint. Call me on [protected] tomorrow if you really take my grivience seriously. You are going to ask petrol pump owner to correct machines temporarily and then you will ignore everything. This is what happenes.

I bought the above laptop from amazon on 26 Dec 2016. I did not use it much but after 10days i see some horrible problem. Then i called to hp service centre east zone. Then one representative came and see the problem but did not capable to solve that though he took all the daytime of mine. Then he took it in service centre. After 10-20days one person came with laptop and tell me that problem has been solved. But n same day agian i faced that problem. Again i called. Then few days later another person came and check it through, detect the prob and tell me that hard disk has to be replaced. He ordered for hard disk. After 10days another person called me and tell me that he has to collec some data frm laptop so he come and take a whole day. Dut problem in not resolved. Is it a joking you r doung with customer? First of all taking too much time of the customer. Secondly are inacapable of solving problem. My laptop is within warrenty period, so replace it as soon as possible. I cant take any harrasment of hp representative.

I have bought a HP blue too the speaker hps6500 model which stopped working abruptly when it was in the warranty period. I contacted the retailer from where I purchased it and they directed me to one service center in Secunderabad. They service center people told that they don't do it for speakers and the retailer will be able to tell where to contact. The retailer is also unaware of service center for this speaker product. And now the warranty period is lapsed. I don't understand why is it not there please contact me for further info please help me in getting this resolved my number is [protected]

Hello Sir,

I want to say that I have been frustrated with the HP product.

My laptop has low quality touch pad. I was using laptop normally and after some time touch pad not working properly and service center saying it’s broken due to unintentional damage. they are denying to resolve the issue under warranty.


Please intervene in this matter.


Thanks,

Pawan Kumar Singh

[protected]

Hide original message
On Wednesday, 8 February 2017 3:15 PM, "Saifi, Hanif" wrote:

Dear Mr.Singh,

Thank you for contacting us for support call with case ID : [protected].

With reference to above case ID, we would like to inform you that our service representative visited to diagnose & repair the product.
During the visit, it was found that the defect of the part (TOUCH PAD ) is found to be due to unintentional damage.

As per HP limited Warranty statement, the standard warranty does not extend to any HP Hardware Product that has been damaged or rendered defective as a result of accident, misuse, liquid spills, abuse, contamination, or other external causes.

However we can support the replacement of spare part on a chargeable basis at the best price. We look forward to your acknowledgement to share the quotation at earliest.
If you find any discrepancy with the information shared above, request you to please get in touch with me . I will be happy to assist you

I am perches one tb HP external hard disk but this hard disk not work with in one month I checked but this hard disk not show any os .so please register my complaint and give the solution as possible as
My order details-OD[protected]
Perches date[protected]