HP India Complaints & Reviews

Hello,
I, Hemant Sharma, student of IIT(ISM) Dhanbad, have registered a complained about my HP Notebook (15- ac082tx ) at 11/08/2016.
Case Number: [protected]
Serial Number: CND5253TMW
product Number: N4G46PA#ACJ

There was some display hinge problem in my laptop. After a long wait of 8 days your engineer (named Pintu) finally came at 19/08/16.

He opened the laptop and checked the situation.He found that top-cover bracket holder of right side is internally damaged. He prepared a Service Call Report for this purpose. He said that we will elevate the case from service center to the company.

From that day I have called to the local service center HUNDREDS OF TIME but every time they say that we have elevated the case from here but we are not getting APPROVAL FROM THE COMPANY. Its about one month but still YOUR COMPANY IS NOT PROVIDING APPROVAL. Meanwhile I called to the customer care also, but they are saying the same thing that approval is pending, we are not able to do anything.
I wanna ask that who is responsible for this delay??? I am not even able to use my laptop properly, its half opened from the base.

I MEAN WHAT IS THIS?? IS THIS A SERVICE CENTER OR SOMETHING ELSE???
THIS IS NOT THE WAY GOOD COMPANIES PROVIDE SERVICES TO THEIR CUSTOMERS.
VERY DISAPPOINTED TO BE A CUSTOMER OF HP.

PLEASE CONSIDER MY COMPLAINT AS SOON AS POSSIBLE, AND PROVIDE THE APPROVAL SO THE DAMAGED PART CAN BE CHANGED. Otherwise I have to take help from "Consumer Court".

Local Service Center:
SYSNET GLOBAL TECHNOLOGIES PVT. LIMITED
DHANBAD, 826001

Customer Current address:
A 310, Amber Hostel
IIT(ISM) Dhanbad
Dhanbad, 826004

No. [protected]

My name-s, k, bhuyan
Address - south haibergaon, near bsnl exchange, po - haibergaon, dist - nowgong, assam pin 782001
Retail seller-hi-tech computer, at road, haibergaon nagaon assam
Pin-782001
Amt-rs 1500
Purchased dat10 th feb 2016
Erial no-7ch546148j
Dear sir,
The defective product i want to replace as per warrenty at due time to seller the sent it to guwahati service center before few months bgut i am deprive of getting replacement till after six month. When try to contact technical support team they gave me varous phone numbers but most of them are switc off or not responding me and escape from liability of their duty. And it can be proof by call record from my mobile if they record it.
The seller also said to me that guwahat service center s worse one to do proper job for customer. So i want to bring notice to hp higher authority
Through you to verify my case and solve my case which is a cosumer right.
Thanks,
Regards
S. K. Bhuyan
Nagaon, assam
Pn 782001

Sir
I have purchased Notebook Serial No.: CND6273RJ6 Model HP Notebook 15-ay004TX on 20/08/16 but it is not working properly
Hence I lodged complaint online but in vain
Then I handed over it to ur service station at Belgaum, Karnataka on 03/09/16 but not repaired till today
Please do the needful or replace it with new
Yours
M B Lambe
District Judge

Hello HP,

We had purchased a printer Product Model: CF547A, Product Serial : CNG7J3Y8T9 from Shree info tech S P Road. it's been not in use since 1month due to fuse and multiple issues as per the service guy. we have following up with the issue since the day problem has been started, there are weak response and low quality service from HP service.

Kindly make sure to Take forward the complaint and resolve the issue ASAP. Case ID: [protected]/BJBF9083-01.

Serial no-7ch546148j
one piece
amt rs.1500
my name- s.K.Bhuyan
purchased date-10 feb2016
sell by hi tech computers, at road, haibergaon, nagaon, assam pin 782001
your service center at guwahati (send by seller for replacement )
sir
i beg to state that it is about six month passed away, as per seller it was sent for replacement as per your terms and condition.. But i am deprive of still date of your offer for
the defective combo set.It was said by dealer that guwahati
customer care is worse to care customer service.So i request to kindly look into this matter seriously.Otherwise i shall go to cosumer complain court online.
Thank you sir regards
s.K.Bhuyan
south haibergaon, near bsnl exchang, landmark adp college, pin 782001, nagaon assam' india

Hello sir
i am sukhpal singh from ludhiana.i bought a hp latop 15-R202TX, on 30 November with adp support .dear sir i am live in Australia and my brother is in india, in some circumstances my laptop was damaged in month of January and i was claimed in month of February.but at a claimed time your service center can't repair my laptop properly my screen was damaged at that time, and your employee said that its company fault claim it after 2-3 months.
sir now your company serrive center tell that my brother can't claim because company terms and conditions changed and also your employee is resigned.
also when the time of purchase your disputer can't tell me any terms and conditions.
dear sir your company service centre disturb my brother so much.
now at the time please i want talk with your senior executive and please resolve my problem because your company employee damage my laptop not me now i would spend a lot money to repair, kindly help my brother
or if you not able i want to take a leagal action
my case id is [protected]

Sir,
I buy a hp pavallion hp 15:n208tx having serial number 5CD4115160, 2 years back . My laptop is in accidental warranty of 3 years.
I claim my warranty on 2/9/2016 and hp engineer come to my place and do all the formalities and said within 2-3 working days all the parts will be brought and we call you.
My query is it is almost more than 8 days and their is no phone call received from your side I called engineer on...

Hp case id #: [protected]
you closed the case on what basic, , you dont provide any solutuon and you sent me a mail saying that my case is closed, , "for what joy".

this pain is the company hp, , sent me refurbished part as a replacement without my consent..
now my notebook is gone bad to worst, ,
is this what you call customer service, when i wanted a new notebook, , you guys were ready to lick my ass, , now when i want fix the issue, you guys wants to run aways by passing the bucket,
this will not end here, you will be reported to ever possible social network, and yes dont forget you will also be getting a notice form consumer court, at the earliest...

I have purchase a new laptop from you serial # 5cg6031kmh, within 2
months of purchase it has started exhibiting issues, when I purchase it
was not properly sealed pack and your retailer partner said HP packaging
look like this, and also there was dust inside the USB port and all
other port, I believe it was used before me by retailer. And now before
15 days there was issue with key board and your team replace the same
and now a days here is a problem with HDD.

I raised ticket for replace that this unit have some
problem and this one is not a good unit but your support team is not
care about it and still I have huge losses due to your product. I know
HP is a good brand but this is type of product and services is really
very DISGUSTING . I never except this kind of product like HP brand name

And in this scenario I want only the replacement or refund of the
product, but your support team did not bothered about it

Request you to please have a look and give a better unit.

I am sure that there is a manufacturing that's why problem being accrue again again and even I believe it issue will be accrue with another part after this.

For me it is not a resolution, not even me anybody can not agree with further repairing with this condition.

Thanks
Shubhrajit

Hello,
I purchase a new laptop hp pavilion 15-au003tx series from croma rdc ghaziabad, up (201001) at 31 august 2016 on 8:30 pm.
Next morning i go to office, and open my laptop on 10:30 pm at 01 september 2016, and check my email and after 30 minute, i saw a thiner line come in laptop screen. i am surprise, and next morning 02 september 2016 on 11 am, i call to croma center ivr, but not given me solution, then call to hp ivr and generate case id. and next morning visit to croma center rdc ghaziabad, where meet mr. avinash and told me this is not under gurntee, you should got to hp, but i told him, what is my fault, new laptop screen is not okay and display have a thinner line, so why i spend rs 55000 for this default laptop. he replied me hp center generate due, and submit my laptop to hp center, and told me if management decide to replace then i will, but not sure, now 07 september 2016, still i am waiting... any solution... i am worried my laptop.
Case number : [protected]
Serial number : 5cd6175027

Pathetic service by the redemption cell of hp, first they delay in giving the mobikwik voucher codes and then have the audacity to comeback and say that the offer is now expired. Never ever am i going to buy hp laptops.

The reason to come to online forum is because the redemption cell has stopped replying to my emails.
I will go to other forums and spread the news of fake promises & customer service they boast about.

More over dell service is way better that hp atleast they dont offer something they cant provide.

Redemption code : 90074328

Hello i have made payment for the redemption offer of rs.1498 on 5th september, 2016
1. Additional 2 years onsite warranty,
2.1 year burglary & theft insurance for notebook,
3. 1 year mis subscription
But claim validation status : rejected
Here is the product details
Product details
Product name hp 14/15 ac/af/am/ay/ba series (Core i3/i5/i7 with dos) & amd a8/a10 models product model hp notebook 15-ac120tx
Product serial no cnd604610l product part no n8m23pa
Purchase date 16 aug 16

I am sending the details of my transaction
Please see the attached file
Your a/c xxxxxxx0019 is debited through atm card by rs. 1, 498 total bal : rs. 688.00 cr clr bal : rs. 688.00 cr 05/09/2016 — 05/09/16 19:18 - alb
Please i want the refund or please provide the offer

Sir,
I am a regular user of HP Products. I have HP Inkjet Printer, HP deskjet 1180c printer and HP Designjet 510 Plotter in my office. I am using these products since last 10 years.
Now, I need a cartridge no. HP 51645 black for HP Deskjet 1180c Printer which is not available in the market.
Surfing through HP website, I found Cartridge no. - HP 51645A black. I would like to know if this cartridge will support my printer i.e. HP Deskjet 1180c so that I can purchase it online.

Please do the needful.

I purchased full unit of desktop cpu with monitor, keyboard & mouse and printer on 25.08.2015 from geonet hp world authorised dealers of hp india at santacruz west mumbai. I am a cancer survivor & had just lost my job so within my budget wanted the most economical pc. Compared costs incl licenced ms office + accessories ups & loudspeakers etc & chose hp aft comparing cost of machine + free gift + warranty extension (We) cost in future. Dealer deliberately gave me old model of printer. He also told me spl offer for warranty extn rs.2000 for 2yrs if i buy fm the co within 2 months of purchase - if i buy in 2016 maximum rs.3000 for 2yr we. Now hp india is not ready to honor the word of authorised dealer - they are asking for proof! Dealer had given handwritten bill when i bought pc - even that bill hp was refusing to accept as proof of purchase because shop stamp was not there. If authorised dealer gives assurance in 2015 that maximum cost for 2yr we for full unit will be rs.3000 if buying in 2016 then why i should not believe him? But hp india is now forcing me to pay rs.4500 [3400 for cpu + 1100 for printer]. They are not assuring that parts of this old printer will be available for 2 yrs & saying if i want only cpu we cost is rs.4000. They are not willing to penalise the dealer for telling lies & giving me old model printer. They do not want to be just and fair! Please help - i should get 2yr we for cpu + printer for rs.3000. Also different staff of hp india give different answers for the same question and increase our stress and confusion! Little respect for customer's time.

I bought hp ac 101 tu on 23september 2015. Right from the first day i am having struggle while using it. I have also locked several cases for the same. After 4 months i stopped using it as its not working properly. But due to some urgency i started using it from august 2016. Again some issue came. I have been contacting your customer care number but i m getting very bad response. My case number is [protected]. I want you to look personally into it and resolve it. I am very very disappointed by using it. There are many cases which are linked to my mobile number. You can also check that. Please look into it asap.

I had purchased a HP Probook 440 from HP Online in the last week of May. The model that i selected was supposed to have a DVD but the one that was delivered to me didn't had. I wanted to return the Laptop to get the correct model but the Team of Mr. Lalit 'begged' me to keep the laptop and in lieu they promised me a External Hard Drive of 1TB. Now this was in the beginning of 1st of of June and since then i had been just following up / calling them almost everyday and then finally on 27th of July the team headed by Mr. Yashveer / Mr. Lalit / Mr. Iqbal / Mr. Ashutosh raised a Order No. 752767 dated 27th July for which i had been waiting for last 1 month only to shocking see today that it stands as cancelled without any information to me.
This is case of pure Cheating by the HP Online Store.

It has been extremely disappointing and frustrating that I have been following up for almost a month for repair of my laptop which is purchased in Feb 2016. Laptop works like a desktop as it can't work without power chord. The case number registered for online support was [protected]. They have done all kinds of trial and error and the issue is not resolved and in the last HP technician says that motherboard to be replaced and the part is not available which means a further wait for 1 month. I feel very dissatisfied with the HP after sales service.

HP's POST SALE AFTER THE WARRENTY ENDS THE SERVICE IS VERY POOR. THEY DONT EVEN LISTEN, YOU ARE JUST HUNG ON PHONE SAYING YOUR COMPLAINTs, Customer care says to book service online, online it is not available and says to visit hp customer center near us when visited they also refuse for service and say for Online Complaints, I Dont Understand why we have bought these hp products dell is 10 lakh times better

Reg:hp 15-r005tx/r032tx blk 38cm (185367)
Purchase from croma, prabhadevi dated 29/11/2014
Serial no:cnd4350378
Invoice no:slf02a[protected]
—
Date:24/08/2016
Dear sir,
I have purchased above laptop and i am totally disappointed with your above defective laptop, only in one and half years, your laptop giving problem in power supply in motherboard as per my technician observation and even i have complaint at croma, prabhadevi their technician also given same opinion. it is out of warranty but i have never accepted this kind of motherboard defect only in one and half years, company like hp that i have to spend extra for motherboard so take necessary action and repaired and fix motherboard without any charges otherwise i have to go consumer protection forum.
Regards


Jayesh katakia
16/a, surya kiron, 1st floor,
August kranti marg, grant road, mumbai-400036. india
Mobile:[protected].
Email:[protected]@gmail.com

With reference to registration under HP Back to college 2016 Offer, My Redemption reference code is[protected].
With respect to the above redemption, I did receive the HP blue tooth speakers via courier. However the said speakers are not working.
Kindly help me in letting me know the next steps.
I have written to your email id [protected]@redemptionsupport.com from my email id - ketan.[protected]@gmail.com on Aug 19th, 2016, However havent received any acknowledgement or response on my email.