HP India Complaints & Reviews

My complaint ID no 1378529
Ha ha, more than 13days passed and I am still to get any reply from your customer service department of renowned HP. Do not send me any reply further because I will not be wasting my time reading it. Also just FYI your authorized service department Cyber Works of 10A, Hemanta Basu Sarani, Kolkata 700001could not be able to assess the defect in 15days where as a local repairer repaired it just in 5 days and that too charging only 700/-
A free advice to you -- concentrate equally on service issues along with selling your product. Wishing you all the best in your endeavors.

Baldev Sony

I have recently purchased a new laptop from baba computer pune. 5 days after purchase the are asking me to pay more money or return the laptop. They claim that they are doing so after receiving an email complaint from hp, intiated by the nearby authorised dealer
I have purchased the laptop fair and square after making multiple enquiries. If this travesty is intiated on hp's part then put a stop to it. Also inform the dealer and his assocites not to harass or contact me or i will not hesitate to launch a legal complaint

Pushkar nagpure

Sir,

I have purchased a HP note book ( 15-ac101TU; Serial No:CND 54603M0; Product No:N4G35PA#ACJ) with Onam special offer (additional two year warranty at a nominal rate) on 11th September 2016 from Reliance digital, Calicut, Kerala and registered the same with HP site on 15th september 2016 and not received any redemption code on that .After that i again registered on 22nd September 2016 and received redemption code :90266531, latter stage HP team replied as bottom

i herewith attached the proof of my registration on 15th September 2016 at 2.13 AM and purchase bill

Mean while i keep in touch with your call center and live chat.i have no time to spend much on this issues
the issues as misleading advertisement and cheating

There is a case id which register on 12.8.16

And its 26.9.16 today

Means after 45 days the complent still not solved
Case id ([protected])
Customer name - sunil dhakad
Contact no.[protected]

From-
Jai taurani from british computers and services
Reseller of hp products
Contact no. [protected]

Note - after this case i was thinking to stop sales of hp products

Dear Mr. Manish,

Thanks for the reply. I was very busy and so could'nt revert back in time. But now I am free and can take up matter further.

As per your suggestion Mr. Bimal was contacted and he arranged one meeting with Mr. Umesh. My spouse explained him the problem. But he refused to accept either of the solution. He said that he will return money only when he will replace the existing screen (LCD) by old one. When asked to him that show us the old screen (LCD), he showed one LCD. On asking that why the replaced part is not handed over to us, he said it is not the practice. It was asked him to provide us the details of new screen(LCD) (like part number, manufacturer serial no., waranty etc.) he was not having any details. He further informed that in most cases they are using china parts to have a good business as their cost is very less. On informing him that you have given three months waranty and it has happened on the same day of delivery you have to replace the LCD with new one. On this his contention was the problem is not in LCD but in touch screen.

I don’t understand where the problem is. First formatting, then in mother board and now in touch screen. It is clear that duplicate part(having no warranty) is used assuming it will work for
Three months and again he will get the business as the part is not going to last long. This is clear cut cheating and matter needs to be raised in consumer court.
Now you have informed that Geonet is not your authorized partner. Please see the attachment. Also on Google if you will ask for HP service it is opening with Geonet. Why?

I have gone to get my laptop repaired not in the name of Geonet but HP. Your saying that it is not your partner then why he is putting this certificate in his shop. You are supposed to take action for misusing your valued name HP. See how the business is being done on the name of HP if your contention is correct.
As per consumer act, the replaced part has to be returned to the customer but it was not. Why?
The details of part no, man ser. No. etc has to be maintained in the register in proper way but your business partner have nothing. Does HP work in this way? If it is so then I will have make your customers aware about this through Facebook, Twitter, Whattsapp etc. I will have to make all recordings public.
Anyway now it’s enough. I can wait for just two more days. Kindly arrange to refund me RS. 7500/- failing which I will be moving to Consumer Court asking for Rs. 50000/- compensation.
Thanks and Regards,

Sandeep Joshi

From: sandeep joshi
Sent: Monday, September 12, 2016 9:38 PM
To: Kishnani, Manish
Subject: Re: Unprofessional way of giving service to customers.


From: Kishnani, Manish
Sent: Thursday, August 4, 2016 4:50:42 PM
To: sandeep joshi; Bimal Kumar Singh; CSS_Service Head
Subject: RE: Unprofessional way of giving service to customers.

Hi Mr Sandeep

Thanks for your mail and concern raised .We would like to inform that GEONET is not our HP AUTHORIZED SUPPORT PARTNER but as per below mail we have taken a matter with Mr Bimal who is reachable on [protected] and as per him team has tried to resolve as per the reported problem still in case any further support required Bimal is ready to discuss.

Request you to please discuss the same with Bimal directly he will mutually try to address the concern raised .

Please do revert and confirm in case any further assistance required will be happy to serve you.

Thanks and Regards,
Manish Kishnani
Cell :[protected]

From: sandeep joshi [mailto:[protected]@hotmail.com]
Sent: Friday, July 29, 2016 11:18 PM
To: Kishnani, Manish
Subject: Re: Unprofessional way of giving service to customers.

Thanks a lot for your prompt action.

Regards,

Sandeep Joshi

Sent from my Samsung device

-------- Original message --------
From: "Kishnani, Manish"
Date: 29/07/2016 8:44 a.m. (GMT+03:00)
To: [protected]@hotmail.com, Bimal Kumar Singh
Subject: FW: Unprofessional way of giving service to customers.
Hi Mr Sandeep

We sincerely regret for inconvenience caused . We have discussed the same with Geonet and I am looping Mr Bimal to look into the below reported concern and get this addressed on priority.

Hi Bimal

As discussed please refer the below and confirm.

Thanks and Regards,
Manish Kishnani
Cell :[protected]


HP
CONFIDENTIALITY NOTE: This message and any accompanying attachments contain information from HP India which is restricted or privileged and for the exclusive use of the individual or entity named above. If you received this message in error be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. Please inform us immediately of the erroneous delivery by returning this e-mail to the sender.


From: sandeep joshi [mailto:[protected]@hotmail.com]
Sent: Thursday, July 28, 2016 2:03 PM
To: CSS_Service Head
Cc: [protected]@geonetindia.com
Subject: Fw: Unprofessional way of giving service to customers.

To,
Mr.T G Sureshbabu
Director – HP India
PPS Customer Support & Services

Dear Sir,

First of all i am very thankful to you as your's is the only email ID i got from the net for customer service with the words

"We believe in Customer First Culture
We believe in exemplary
customer service and if we
haven’t met your expectations
I would personally like to hear
from you." I hope at least somebody will hear me.

I didn't find any email ID on your site for customer service at any of your branch offices like Mumbai, Ahmadabad etc.
Dear Sir, Myself Mr. Sandeep Joshi residing at New Panvel. I have elaborated below my grievance in details.

First of all the customer service people tried to extract more money from me. The reasons mentioned by these people found absurd like formatting the laptop for screen problem etc.
They have charged me Rs. 6500/- but not resolved my issue thoroughly.

Sir, why are you giving the franchises of your esteemed company to such people who doesn't even bother to reply the customers even after seven days.
I sent an email to Geonetindia on 21/07 and unfortunately I didn't receive any reply from them.

In the process they damaged the screen guard and not even apologized for that.

Sir, you are my last hope to resolve this issue. I request you to kindly redress my grievance in full i.e. to refund me my balance Rs. 6500/- and also the cost of new screen guard of Rs. 1000/- OR get me a 100% perfect touch screen replaced with the new screen guard at no extra cost.

Thanks and Regards,

Sandeep Joshi.

From: sandeep joshi
Sent: Sunday, July 24, 2016 4:40 PM
To: [protected]@geonetindia.com
Subject: Fw: Unprofessional way of giving service to customers.

Dear Sir/Madam,

This is the first reminder. Also I would like to inform you that luckily I have the voice recordings of all the calls and meetings. One sample I am giving you here.
I hope some positive reply will be soon received.

Thanks and Regards.


Sandeep Joshi


From: sandeep joshi
Sent: Thursday, July 21, 2016 5:04 PM
To: [protected]@geonetindia.com
Subject: Unprofessional way of giving service to customers.

Dear Sir/Madam,

On 20/06/2016, my spouse and daughter went to HP World, New Panvel as my laptop screen was not showing anything. This laptop was purchased from Gulf and was not in guarantee period. The HP world representative informed that he will send it to Vashi office and then let you know the exact cause of failure and charges for repair.

After two days, phone call was received saying that screen is faulty and needs replacement. He informed that if touch screen is to be installed it will cost Rs. 9500/- and screen with no touch will cost Rs. 6500/-. So it was informed to install screen with no touch.

Next day phone call received by my spouse from your company that mam we have installed the touch screen and now it will cost you Rs. 8000/- instead of Rs. 9500/-. My spouse told him that as it is now already installed and will cost 1500/- less, it is OK.

On 28/06/2016, my daughter accepted the delivery of laptop by paying Rs. 8000/- by card at New Panvel. While accepting the delivery, my daughter noticed that the touch for some of the part of screen ( Right upper corner) is not working. On informing, the guy told her that it needs to be formatted and will cost Rs. 2500/- He informed that once formatted it will be OK.

My daughter took the delivery of laptop that day. I took the laptop again to New Panvel office on 06/07/2016. I told him that you have installed new screen and if it is not working properly, it is your responsibility to get it corrected at no extra cost. Also the screen guard was found intact. I asked him how the screen is replaced without removing the screen guard, he told me from backside. The counter man told that engineer is out so he will ask him to check and then will call me back.

No call received for three days. On 09/07/2016 in the evening, I again visited the New Panvel office. The Engineer was on site. I asked the counter man to call him on his mobile. The engineer became ready to format with no extra cost but said that I need to take out my data. I immediately went home and gave him back the laptop to format. I told him that formatting will not solve the problem but he informed that Vashi office has told him to do so. On Monday Mr Hanuman called me and informed that by formatting problem is not solved and needs to send it to Vashi. I said OK.

Till Thursday, 14/07/2016 no call received so I called Hanuman. He told me to call Vashi office. So I called Vashi office. Mr. Umesh from Vashi office informed me that there seems to be some problem with motherboard. He will confirm and will let me know. Again after two hours I called him. He told problem is with mother board. I asked him to fix the problem at no extra cost. But he said no. Then I asked him ok, if this screen having problem with mother board then replace this screen with non touch screen. To which Mr. Umesh informed me that if we will replace this with non- touch screen then there will be a gap between the screen and we will have to put the tape on that. I said him but initially you have not informed me this when you told me the charges for non- touch and touch screen as Rs. 6500/- and Rs. 9500/- To which he was not having any answer and he told that Panvel office should have informed you about this. He told me that he will refund me Rs. 1500/- and will ask Mr. Hanuman to send an e mail to HP regarding this to get the problem attended and let the laptop be as it is. I said Ok and collected the laptop and Rs. 1500/- from New Panvel office. While collecting the laptop it was found that screen guard was damaged at the portion where touch is not working.

After going through all this do you think that the service of HP is up to the mark.

1) Initially giving the costs for non-touch and touch screens as Rs. 6500/- and Rs. 9500/-. Then fixing the touch screen without customer’s approval and then giving Rs. 1500/- discount.

2) Then asking money for formatting the laptop from my daughter and when I came formatting it free.

3) And then saying it is motherboard problem. Then saying non touch screen will malign the look of laptop and refunding Rs. 1500/-.


Sir/Madam,
I have not got corrected the fault of my laptop to 100% satisfaction and you charged me for Rs. 6500/-. My humble request to you is to refund me my balance Rs. 6500/- and also the cost of new screen guard of Rs. 1000/- within seven days failing which I will have to proceed further in the matter with either consumer forum for compensation or with police under IPC 420. OR get me a 100% perfect touch screen replaced with the new screen guard at no extra cost.

Your early action shall highly be appreciated.

Thanks and Regards.


Sandeep Joshi

Worst performance by hp. I bought this laptop in jan 16 online thru in amazon from a pune dealer, paying 53k has been consistently giving me problems ever since i purchased it 8 months ago. No use of the warrantee they give, since hp customer care people have many reasons to deny u service. I have used many cheaper laptops with better performances earlier. Never ever buy laptops from hp. Very poor built body. Keyboard letters started fading already. Mousepad polish peeled off on its own. Windows 10 frequently gets updated disturbing all days work. Frequent hanging of system.. Sometime even automatically restarts.. Worst worst worst ever performance. I am totally dissatisfied.. Worst of all, when i complained, they asked me to pay 850/- bucks just for someone to come and diagnose the problem... Please never ever purhcase from hp..

Urgent issue complaint no. [protected]

Hello Sir/ Ma'am
Few months ago my printer was not working properly so I called HP then I got to know my black cartridge is not working and I am supposed to send it to nearest service centre which is Agra around 100kms from my place. So I did courier a month ago to the agra service centre and today a month ago I called HP again to know why I haven't received cartridge back after a month so I have jst given two different no.s two times, all were either not reachable or switched off ([protected], [protected]- jaiveer singh) & ( [protected], [protected]) I use printer for home consumption and I am unable to print a single page since two months.
Just giving no.s wont help my issue . Kindly look into the matter as early as possible as its already 2-3 months gone since I am suffering.
I will highly obliged to you.
Thanx a lot.

Contact no.
[protected]
[protected]
E mail id - [protected]@hotmail.com
Address- Prem nishan dodhpur Aligarh - 202002
Sent from my Windows Phone
From: faiz hasan
Sent from my Windows Phone

I am a government employee in pwd kerala. I purchased a printer on 11.08.2016 from logtech infoway pvt lmd, tc-14/730, museum, nandavanam road, vikas bhavan po, thiruvananthapuram. But this printer has to be under complint upto 30 print on 23.09.2016. I inform that shop, but the manager said me "we are healpless"and shouted and insulted me. This is one year warranty product.
I request you pls take necessary action to this shop and manager, and for maintain my printer.
Mob no. [protected]

I have purchased a new hp notebook (Hp notebook 15-ay025tu).
Purchase date - 09 aug 16,
Product name hp 14/15 ac/af/am/ay series (Core i3/i5/i7 with windows),
Product model hp notebook 15ay025tu
Product serial no cnd61969f6 product part no w6t39pa

On this i have choose a back to college (Btc college) offer worth rupees 1499. I have done my payment and i already a get half of benefits that is (1 year insurance and 1 year mis subscription) but now i have a problem the last due date has already on at 16th sept. And my pending benefits are not claimed by me that is (Hp h2800 wired headset) and (Hp h2800 wired
Headset).
Please get me my offer benefits as soon as possible.
Take a quick response.

I have purchased the hp laptop hp pavilion notebook - 15-ab214tx on 05march2016 and from day one onwards the laptop is not working then i have made the compiant with the hp call centre. the compiant number is [protected]. since it is almost 7 months, hp is not replacing the laptop even though it is in the warranty period. very poor service even from the service head of hp.

Pls dont go for the hp products hereafter.

Dear sir

We have to purchase one new printer but some problem on your product.

Following detail bellow:

Model: laser jet pro mfp m126nw
Product no.: cz175a
Serial no.: cnb6j6fj60
Problem: when i give to command for print than paper block in paper tray and so the display in lcd jam in print paper path

Kindly replace this product urgently.

Thanks

Mahesh kumar saini

End user this printer

Bits - pilani

Dear sir,

Greetings,

We regret for an inconvenience caused, mr. Debasis, is partner account manager & i am requesting him to look into this on priority.

Regards
Narinder kaur
http://ebiz.pmgasia.com.sg/web/hp/[protected]HP-Service-and-Support/mocks/v2/med...⇄

Hp
Confidentiality note: this message and any accompanying attachments contain information from hp india which is restricted or privileged and for the exclusive use of the individual or entity named above. If you received this message in error be aware that any disclosure, copying, distribution or use of the contents of this information is prohibited. Please inform us immediately of the erroneous delivery by returning this e-mail to the sender.


From: kapil kalra [mailto:[protected]@yahoo.com]
Sent: friday, september 23, 2016 12:59 pm
To: raghuvanshi, abhishek
Cc: dash, saumya ; dwivedy, subhransu ; css_service head
Subject: re:

Good day

Like i have said already, the ct mismatch is due hp service replacing the motherboard b/w oct 2014 to early 2015.

Its not my fault you that you have lost the records. Why should i be paying for hps incompetence?

Am telling you my laptop was serviced b/w oct 2014 to early 2015 onsite by the hp service station at wood street kolkata. If that service station has shut shop and hp has lost all such records, its not my fault!!

The hp service guys had issues procuring the m/b at that time too, had to dismantle the laptop for a snapshot of the m/b (Just like the service guys did this time)... Thus is sheer harassment!

What do you mean a valued customer? Whats wrong with you guys. Have the decency and be upright and call spade a spade at least.

Kapil kalra

Sent from yahoo mail on android

On fri, 23 sep, 2016 at 12:27, raghuvanshi, abhishek
Wrote:
Dear customer,

Greetings!!

We regret for delay and inconvenience caused to you.

Being our valued customer, we are committed to provide you the best in class support experience.

We would like to update you as there the mismatch on require ct no so we are not

Able to process this case under warranty. So please confirm if you are agree for the chargeable

Bases so we will shared the quote for the same.

Thanks & regards,
Abhishek raghuvanshi

From: kapil kalra [mailto:[protected]@yahoo.com]
Sent: friday, september 23, 2016 12:15 pm
To: raghuvanshi, abhishek
Cc: dash, saumya ; dwivedy, subhransu ; hewlett-packard
Subject: re:

Good day

Awaiting yours. I hope you will have extracted the laptops service history from oct 2014- early 2015.

Suggestion: case open n close notifications should be sent via emails to the customer, so can retain records as a back up, instead relying on a customer retaining a piece of paper for 2 years

Bsrgds

Kapil kalra

Sent from yahoo mail on android

On wed, 21 sep, 2016 at 18:09, raghuvanshi, abhishek
Wrote:
Dear customer,

Greetings!!

We regret for delay and inconvenience caused to you.

Being our valued customer, we are committed to provide you the best in class support experience.

We would like to update you in this case we have received the rejection from hp back end team

Regarding the ct mismatch so we are not able to process this case under warranty.

As per your conformation once again we shared the detail with team. Will share the

Progress on tomorrow in 2nd half.

Thanks once again for your reference and assuring you the best of our attention always.

Regards

Abhishek raghuvanshi.

From: kapil kalra [mailto:[protected]@yahoo.com]
Sent: wednesday, september 21, 2016 5:58 pm
To: dwivedy, subhransu
Cc: dash, saumya ; raghuvanshi, abhishek ; hewlett-packard
Subject: re:

Good day

The laptop in question was purchased 09.2014, onsite service for a simillar power outage issue was done o/a 10.2014 by the hp service station at wood street kolkata. The m/b was replaced by the existing one.

Now what more info can a customer provide? If you think ill hold on to a piece of paper with the case no from 2014, youve got to be kidding me. Is this what u expect from your customers, "give us that piece of paper from 2 yrs ago or you can go take a hike... Sorry hp does not keep such records!" hp as a service provider should have all the details, pls check your archives.

You are telling me, that as a service provider you do not have access to the previous cases. Maybe you are not looking at the right place/ details


The above is under my name ie. Kapil kalra (Not sure why you guys keep ref my wifes name with this case/ laptop)

Do you think anyone in their right mind with a valid onsite warranty until 2017 will replace a m/b outside of hp???!!!

Let me know of your intentions

Kapil kalra

Sent from yahoo mail on android

On wed, 21 sep, 2016 at 17:33, dwivedy, subhransu
Wrote:
Dear sir,

Sorry for the inconvenience,

With reference to above case, requesting you to please share the caseid or job sheet where the the previous part was replaced. Or else we might not be able to process this

Case under warranty for which we can share the quote for the required part.

Requesting you to please share the same at the earliest.

Regards:
Subhransu sd
Iqor kolkatta
Email id : subhransu. [protected]@iqor.com
Follow iqor: @iqor | linkedin

From: dwivedy, subhransu
Sent: wednesday, september 21, 2016 10:28 am
To: '[protected]@yahoo.com'
Cc: dash, saumya; raghuvanshi, abhishek
Subject:

Dear sir,

Sorry for the inconvenience,

With reference to above case, we are working with our back end team for a early solution to have the issue addressed.

Once we receive an update for the same, we will revert back on priority.

Regards:
Subhransu sd
Iqor kolkatta
Email id : subhransu. [protected]@iqor.com
Follow iqor: @iqor | linkedin

Show less

Non trustworthy product, direction less customer service and goofed up service centers that sums up for hp laptops.

Let me apologise at the beginning itself for the language used. its not meant for personal insult to neone but i am totally irritated with the quality of product, customer care and service centers of hp. i couldn't use laptop for over 1.5 months now.

I purchased hp laptop in october 2015 from a reputed shop in thane.in august 2016 even before completion of 1 year all of a sudden its operating system got corrupted. even after using it with utmost care. your customer support executive said we don't make operating system so cant guarantee its performance and windows 10 is not very stable. what a ridiculous answer? if you are using it a for your laptops you should ensure that it works well and is of good quality. if my laptop stops working i would obviously contact hp and not bill gates. i was in danger of losing 90 gb of personal data which was important to me. surprisingly all your competent engineers at 'hp customer care' couldn't find a way out and said data will be lost permentaly.

I took laptop to 'hp service center' at thane station. they took out hard disk and i could copy my data to other machine. and i am thankful to them for this. it was a big help. one prashant at the center was helpful and competent. surprisingly none of your engineers could think of this way even after frequent follow ups. i ordered for recovery cds and got recovery done on my laptop. when i left laptop at service center it was looking brand new without any issues but recovery failed. when i received laptop back i was told that its keyboard is not working, it had scratches on front body and hp sticker was ruined too. mr. prashant was on leave during this episode. even after inquiring repeatedly i was told they handle laptop with care. so its interesting to know how all of a sudden laptop developed scratches, ruined sticker and keyboard problem which was never there earlier. now 15 days are over since i am told by service center people that engineer will come at my home and fix keyboard for me, no one has turned up yet. now i am told that there is a keyboard shortage. hell knows when i will be able to use laptop again.

I sincerely regret purchasing hp laptop, my cousin who got dell laptop in same month as mine has no complaints at all. laptop is working fine and is absolutely in pink of health. so i suppose i made this big mistake of buying hp laptop and purchased this headache. fool i was to think that hp is reliable, trustworthy and robust name in market. i should have gone for dell, lenovo or some other company for that matter. till today all my laptops were from hp but not anymore. and i would personally mouth spread this amongst all my friends and colleagues too.

Attaching below email for reference.

Extremely fed up consumer
Harshala kulkarni

Our purchase order no. 588/ict/nmc/6-pur/15/2015 dated 21.01.2016 s. n. 4 item no 29 dgs&d rate contract and supply by building no.2 tower d&e, 2nd to 4th floordlf cybergreen, dlf cyber city phase-iii gurgaon 122002 (haryana).
Client no. [protected], problem facing while scanning the documents not scanning properly, it is very much regretted to facing this type of problem and inconvenience to us.
It is once again complaining that the above mentioned hp scanjet 5590 flatbet scanners are not working...

Hello my name is kishor. i want to buy workstation for my commercial work. hp online adviser tool suggest me z240 and z710 model as per my requirement, i fill form for contact me, i got call from lady customer care executive, she ask me my requirement and postal address, i refuse to give but she refuse to give me exact postal address, i told her that before getting quotation and fulfill my requirement i cant give my postal address. i got call from [protected] this no. at 3.04 pm.she speak with me rudely, i am serious about workstation and it is very urgent for me, i check online but that model was not available online, is this policy of hp that without exact postal address don't give detail to customer, i told my area, pin code also, why she rough on me, i think because i speak in hindi, she was talking me like i m beggar :), shame on u HP India. i think u dont need customer

Dear sir or madam,
This is regarding the hp printer 3545 all in one printer service in chennai that is ensure support service located in anna salai, chennai. I have requested on june 2016 for service but none of them have turned back yet. It is sept 2016 now, the problem is not resolved, even after calling many times to ensure support service (India) center, naveen plaza, third floor, no.581, anna salai, chennai - 600002. The head of department ms. Prathiba (Phone number : +91-[protected]) and other staff services working under her is irresponsible, none of them have resolved my complaint and after requesting so many times for their services, they never call back or visit to my place to solve the printer issues. I request to the concerned person to take necessary action against ms. Pratibha who is very irresponsible in her duties. I request to resolve the issue as soon as possible.

Can somebody give me a tel number and email address of the person whom I can call back. PLEASE don't give me the usual call center number which every time goes to a new person who is clueless about my complaint. I am totally frustrated. HPnote book-15ac174tu, My case ID is [protected]. With this case ID HP should immediately know all the details.

Regards,
Kawaljeet Kaur

It is almost two months over and nothing has happened.

I bought the printer because of the offer that free catriges (one colour, one b/w).

No response from redemption department.

Why to advertise when your intention is not to give the offer.
This is not fair on your part.


----- Forwarded Message -----
From: inkadvantage
To: 'sivakumar chakkirala'
Sent: Saturday, August 13, 2016 2:57 PM
Subject: RE: Regd. Redemption.

Dear Customer,
We would like to inform you that there is a delay due to shortage of stock of 1 Set of HP 680 Cartridges – (1 Black + 1 Tri-color).
We require 30 days extra for delivering your free cartridge.
We will update you as soon as we receive the new stock of the same and get the cartridge deliver to you immediately.
Thanks & Regards,
HP Redemption Cell

From: sivakumar chakkirala [mailto:[protected]@yahoo.com]
Sent: Friday, August 12, 2016 11:40 AM
To: [protected]@redemptionsupport.com
Subject: Regd. Redemption.


Hi,

Redemption Code : 10270120

Printer Serial Number: CN64K3P1RW


I have sent all relevant documents by speedpost.

I have received claim approval mail also from you around 25th June.

If it is under process, please expedite.

Thanks.
Sivakumar.

I bought hp pavilion laptop more than 1 month ago its almost 40 days now!
And i registered for my gift just after 2 days after buying done with payment my payment mode was online... It showed redemption due by 19 spetember it was registered on 15 august and confirmed on 18. Its 20 september already today makes me getting a bad feeling about this now...
Still gift is not dispatched. I mail them but they don't reply nowadays. I need serious help. Thanks

I had posted the below on 13th Sept`16, Response from Hp is very poor, I have sent snapshots of the laptop as per their requirement but nothing has happenned so far, I called hp customer care and informed that there was a black patch on the right side bottom of the screen, they asked me couple of questions, the hold period to talk to a customer care executive was approximately 20 minutes, after that they started asking me many questions and then I was asked to take snapshots of the black patch, etc and send it to them
I told them the procedure looks too long and I am not savvy enough and do not have so much time to spend to follow their instructions, since I have an onsite AMC they should assign me an engineer
I was told in that case I will have to go to an hp store along with my laptop, my question is since I have an onsite AMC why do I need to visit a store.
I am not happy with the way my problem is being tackled
There is no point spending money for an onsite AMC if I have to take the product to an hp store
Kindly do the needful at the earliest