HP India Complaints & Reviews

The above printer is not working for the past 3-4 weeks, "off-line.
My repeated complaints as per trail mail has not evoked any response. This is really frustrating. The simple complaint has not been attended for weeks together.

The printer is new one 3540 purchased in jan'2016.

Request you to take immediate action.


— on fri, 7/29/16, s chandramouli wrote:

from: s chandramouli
subject: fw: reminder 6
to: mahesh-kanna. [protected]@hp.com
cc: prathiba. [protected]@hp.com
date: friday, july 29, 2016, 5:19 am


— on fri, 7/29/16, s chandramouli
wrote:

from: s chandramouli
subject: fw: reminder 5
to: mahesh-kanna. [protected]@hp.com
cc: prathiba. [protected]@hp.com
date: friday, july 29, 2016, 5:18 am


— on fri, 7/29/16, s chandramouli
wrote:

from: s chandramouli
subject: fw: reminder 4
to:"mahesh-kanna. [protected]@hp.com"

cc:"prathiba prakasam"
date: friday, july 29, 2016, 12:12 am


sent
from yahoo mail on android
on thu, 28 jul, 2016 at 12:28, s
chandramouli
wrote: hi,
the
compliant remains un-resolved for a long time. Pl
do not
ask
case id etc. I do not know. Attend it on
priority. It's a
simple issue about resuming wire less printing
option. The
printer is also quite new.
chandramoulu

sent
from yahoo mail on android

on thu, 28
jul, 2016 at 12:12, mahesh kanna,
r
wrote:

hi sir,

thanks for your mail.

pls. Help us to share us the case
id to review further.

however i am looping partner team
as well to support us on the current update

hi sakkiah / mani /
devaraj,

pls. Help to update on the below
trail mail. As per the trail mail i understand
where
printer
is down for 4 weeks now, pls. Prioritize and
update

regards,
mahesh kanna r

from: s chandramouli
[mailto:[protected]@yahoo.com]


sent: thursday, july 28, 2016 11:59 am

to: mahesh kanna, r


subject: fw: reminder 3




sir



printer is not working for
the last 4 weeks. Repeated compliants to you not
attended. Wireless printer 3540 series, says"off
line".




chandramouli


[protected]

sent
from yahoo mail on android




on thu, 28 jul, 2016 at
9:34, s chandramouli



wrote:




sent
from yahoo mail on android




on mon, 25 jul, 2016 at
21:12, s chandramouli



wrote:







— on fri, 7/22/16, s chandramouli
wrote:



from: s chandramouli

subject: re: service requested

to:"prakasam, prathiba"

date: friday, july 22, 2016, 2:53 am

hi,

how

long you take to resolve this simple
issue?

pl

see trail mail and how back & forth is
going
on in
the

last 2 weeks without attending the
compliant.

can't

even call bureaucratic red tap like!
because
govt
now

resolves the issue quickly!

i

will escalate it, if not resolved today.@

chandramouli



sent

from yahoo mail on android

on mon, 18 jul, 2016 at 13:39,
prakasam,

prathiba
wrote:





hi

sakkaiah,





pls speak

with customer, assign one engineer to
customer

site.

















regards,







prathiba

prakasam



partner

account manager - chennai & pondicherry.

I have purshased hp laptop model 15-ac 179 tx serial no cnd6105hbp from sri vari systems& web solutions, thirumangalam, chenn 600101 on 25/07/2016. laptop is not working from 26/07/2016. the above company as told they are sole distributor for chenni. i dout whether they have sold original laptop or duplicate. i also dout about the companys geniunity. please rectify the defect in laptop or supply new one. t. prabhakar, t!, power tower, 91, arcot road, chennai 600092. cell no [protected]. email id [protected]@yahoo.co.in

Quotation case id - [protected]

I bought an hp pavilion notebook -13-b202tu last year. This year, a
Month after its warranty expired, the battery conked off. I visited an
Authorized hp service center in my city and the rep there told me that
My battery needed replacement. Your partners @ iqor got in touch with
Me on email a day or two later. It has been over a month (41 days since
The first email) and there are no signs of the replacement battery being
Provided.

I am frustrated and angry. Hp sold me a faulty product which i can do
Nothing about because my warranty expired 30 days before i knew there
Was a problem. So now i have to shell out close to 20% of the original
Price of the laptop. What's more maddening is that you cannot even
Replace the battery within a reasonable amount of time. This is the
Absolute pits.

I have purchased hp laptop model 15-ac179tx serial no cnd6105hbp from sri vari systems& web solutions 1/17 welcome colony, thirumangalam, chennai 600101 on 25/07/2016. laptop is not working from 26/07/2016. the above company told they are sole distributor for chennai. i dout whether they have sold original hplaptop or duplicate and also dout about the geniuvity of the above company. kindly look into this and rectify / replace laptop.
T. prabhakar, t1, power towers, 91, arcot road, chennai 600092. cell no [protected]. email id [protected]@yahoo.co.in

Sir,
i have brought A laptop 4 months ago nd in that now i am facing a problem with my LAN port.An engineer is visited to my house bt he dosnt able to solve my issue.Now the people of customer care are just asking me that i m sending an another engineer form last 10 days bt no one is coming.I am facing a lot of problem with the service.I also contacted to the regional head, he just say that i am calling back in 5 mins then no phone call came from him.Also when i again call him, he doesnt pick my call.please look after my issue as quickly as possible.one month past away from my complaint date.
my case no is[protected].

Sir,

We have purchased a hp laser jet printer in june 2016. Now the printer button is misplaced during printer servicing. I have lodged a complaint 6 days before complaint no bhzg035401. Till date the problem is not rectified.

Service center executives are telling me that you take the printer and come service centers, hence the complaint is not cover under warranty.

Customer services of hp is very very poor.

Please help to solve this issue.

I have registered a notebook from amazon on 10 july 2016, and after receiving my notebook i fill up all the details needed for extended warranty scheme, but i received an email that my notebook is not a valid model for that offer. I have contacted customer care about this they assured me that all details are fine and my notebook is valid for that offer. But till now again and again they are sending the same message.

My redemption...

I purchased hp printer deskjet 2135 psc on 6 june 2016 and was promised that within 30 days of applying online for redemption of gift, i will be provided with 2 catridges. my redemption code – 10173325product serial number – cn63i47046gift. it is more than 45 days i have not recieved any gift and no replies to my email reminder is given.in view of this, i am highly dissatisfied and feel cheated as a consumer. i will be forced to take stringent steps against you on account of cheating if no considerable reply is received.

We had a problem with our laptop keyboard recently further we intimated the same to our computer service provider on 9th july 2016 and after 2 days of their inspection of laptop it is found that, that laptop it is under warranty hence they will intimate the same to hp.
According to them the intimation to hp has been done on 12th july.

After 8 days we received confirmation message to our mobile from hp.

Next day a dedicated person visited our office and took that laptop for repair.

And on 20th july we are receiving information that hp rejected to repair the laptop with warranty because the bill what we had provided was not clear as it dint have the seal it-seams.

Now my question is why the hell did hp company take 8 days to respond to the call. (12th july intimation and confirmation massage received on 20th july)
And also again they took 5 days to revert back regarding rejection of warranty service.

This is very disgusting and inconvenient way that we experienced service with hp.
Hence in future we will ensure that we never buy any hp products and we recommend the same to others.

Sir,

We have purchased a laptop in jan 2016. Now the laptop button is not working. I have lodged a complaint 6 days before vide no [protected]. Till date the problem is not rectified.
Customer services of hp is very very poor.

Please help to solve this issue.

Jyoti gupta
[protected], [protected]
253, m s park,
Shahdara, delhi 110032
India
[protected]@gmail.com

Complained about monitor not working properly. It was showing multiple horizontal lines making it unreadable. Complaint lodged on[protected]
Sr. No. 3cr5190c2r
Case id [protected]
Crm no. [protected]
Service order no. 10000152

However, the issue is not resolved till today.Initially i was informed that some replacement part had to be shipped to mumbai from their central warehouse. That reason was given for 2 weeks. Now i am informed that it has arrived but they do not have service engineers. Lousy service.

Purchased hp printer hpm1136 on 16.07.2013 from s b systems thanjavur.
Hardly used for three months. Problem of copying and scanning did not work properly.
Complained to the dealer on 21.08 2013. They did not care for customer servicing.Interested only in selling. I just kept it without knowing what to do for two years. Hardly 100 to 200 copies, it has given as copier.
Three months back i have given to the supplier for service. They reportedly did the service but it did not work. The same problem of copier and no scanning.
Again givrn to the same dealer from where i purchased.
For the past 90 days they say spares not available. Wait, wait with no end to the problem solving,
This is the quality of hp printer. O, god, forgive me for selecting hp printer. S b system ph. No. [protected], 272797 mob: [protected]

At starting the printer displays error code oxc4eb827f hw_micci2 c
And the power button continues blinking. Hence no other operation is possible.
Printer serial no-cn5242333h and product no-a9t81b. Date of puchase-10.09.2015 tax invoice no-8779 from jamir electronic world.
Please do as early as possible.
B c barh
[protected]
66/2, biren roy road (East), kolkata-700 008

Our complain number is 30304499. We have hp printer since last 6 years. It was working properly. But since last 15 days we are facing problem in scanner. While we scanning the documents one vertical line show in the left side of document. So we request for repair service of our device from your side.

Our company details are as below:
Tripura containers pvt. Ltd
Contact : [protected]
Person : tejendra panchal

Case id - [protected]. Case was closed after ordering the recovery disks but the issue has not been fixed yet and the laptop is with the service center even now. I have been facing a number of problems with my hp laptop since around 3 or 4 months. I registered multiple complaints with hp as a result of which a number of parts including the motherboard and the hard disk of the laptop was replaced. But the issue persisted, so i handed it over to the hp service center pune on around 1st of june and it has been with them for the almost two months now and they have not been able to fix the issue and return my laptop. They even charged me around rs. 560 for the recovery disks and said the issue will be resolved after this but it did not. It was under warranty when it was handed over to the service center. Its warranty expired on 17th july 2016 while the laptop is still with the service center. The authorities keep on promising that the laptop will be delivered today, tomorrow and so on but it hasn't been delivered yet even after almost two months. I request a replacement of my laptop since it was under warranty when it was given to the service center and they unable to fix it and a refund of my amount spent for the recovery disk.

Sir,

We are purchased hp-notebook-15 ac-122tu, but we are detected some screen
Problem in it and we register our case on 12 july, 2016 and your message for
Representative is came on 19th july, 2016. Message came from hp is:-

Dear customer. We received case [protected]-471 engineer wiil be deployed
Oon. Any query, contact - amshp. [protected]@groups. Iqor.com, [protected]

Its already late by ur side for warrenty resolve. And your representative is
Not picking calls also. So plz tell us how many days more we wait for this.
Is hp harrassing their customers like this???


Please resolve our case on urgent basis. Otherwise we will go for further
Step.


—
Thanking you
Deepika gupta
[protected]/[protected]

Dear sir,

We have purchased a printer dated / 22.05.2016 model no. Is hp deskjet ink advantage 2135 all-in-one printer is under guarantee but not working properly hence you are requested to kindly make arrangement for early deputation of your service engineer for repair of the same so please kindly solve the problem.


Printer model name - hp deskjet ink advantage 2135 all-in-one printer
Serial no. Cn5d438039

Thanks & regard's
Manisha
Address :- h no. 1922 gali no. 55 b - black hanuman kunj
Sant nagar burari delhi near by dal godwon
Delhi - 110084
Contact no. :- [protected], [protected]

My PC is disconnected internet connection every 10 minutes for 2 or 3 minutes automatically connected it is under warranty cpu sl no INA545T7BD

Following complications are found within one year of my purchase (21.8.2015)
1. System is responding slowly
2. Left button of touch pad is not functioning properly
3. Mouse pointer sometime freezes with unnecessary selection of file and
Ubsequent opening of file
4. Several times restart command is not properly executed and shows error
Message

Dear sir,

Myself abhishek have an hp laptop and now i am struggling in getting services by poor service by jabil service centre (Authorised hp service centre gurgaon) as per commitment and timeline.

My service call report serial number is 1505.

After deadline which was 11th, still i did not received my product back and repairing is going on. Also extra amount is being charged on me which was not communicated to me by anyone in any mode at the time diagnosis of laptop and neither it is mentioned in service call report.

Extra charges are being ask by service centre team on phone call. Also timeline has been finished and my laptop is still lying in service centre.

My work is getting hampered due to delay in service.

Very unsatisfied with service which is being provided by service centre.

Please do the needful.

Thanks,
Abhishek
[protected]
Abhishekcbs. [protected]@gmail.com