HP India Complaints & Reviews

Sir,

We have purchased a laptop in jan 2016. Now the laptop button is not working. I have lodged a complaint 6 days before vide no [protected]. Till date the problem is not rectified.
Customer services of hp is very very poor.

Please help to solve this issue.

Jyoti gupta
[protected], [protected]
253, m s park,
Shahdara, delhi 110032
India
[protected]@gmail.com

Complained about monitor not working properly. It was showing multiple horizontal lines making it unreadable. Complaint lodged on[protected]
Sr. No. 3cr5190c2r
Case id [protected]
Crm no. [protected]
Service order no. 10000152

However, the issue is not resolved till today.Initially i was informed that some replacement part had to be shipped to mumbai from their central warehouse. That reason was given for 2 weeks. Now i am informed that it has arrived but they do not have service engineers. Lousy service.

Purchased hp printer hpm1136 on 16.07.2013 from s b systems thanjavur.
Hardly used for three months. Problem of copying and scanning did not work properly.
Complained to the dealer on 21.08 2013. They did not care for customer servicing.Interested only in selling. I just kept it without knowing what to do for two years. Hardly 100 to 200 copies, it has given as copier.
Three months back i have given to the supplier for service. They reportedly did the service but it did not work. The same problem of copier and no scanning.
Again givrn to the same dealer from where i purchased.
For the past 90 days they say spares not available. Wait, wait with no end to the problem solving,
This is the quality of hp printer. O, god, forgive me for selecting hp printer. S b system ph. No. [protected], 272797 mob: [protected]

At starting the printer displays error code oxc4eb827f hw_micci2 c
And the power button continues blinking. Hence no other operation is possible.
Printer serial no-cn5242333h and product no-a9t81b. Date of puchase-10.09.2015 tax invoice no-8779 from jamir electronic world.
Please do as early as possible.
B c barh
[protected]
66/2, biren roy road (East), kolkata-700 008

Our complain number is 30304499. We have hp printer since last 6 years. It was working properly. But since last 15 days we are facing problem in scanner. While we scanning the documents one vertical line show in the left side of document. So we request for repair service of our device from your side.

Our company details are as below:
Tripura containers pvt. Ltd
Contact : [protected]
Person : tejendra panchal

Case id - [protected]. Case was closed after ordering the recovery disks but the issue has not been fixed yet and the laptop is with the service center even now. I have been facing a number of problems with my hp laptop since around 3 or 4 months. I registered multiple complaints with hp as a result of which a number of parts including the motherboard and the hard disk of the laptop was replaced. But the issue persisted, so i handed it over to the hp service center pune on around 1st of june and it has been with them for the almost two months now and they have not been able to fix the issue and return my laptop. They even charged me around rs. 560 for the recovery disks and said the issue will be resolved after this but it did not. It was under warranty when it was handed over to the service center. Its warranty expired on 17th july 2016 while the laptop is still with the service center. The authorities keep on promising that the laptop will be delivered today, tomorrow and so on but it hasn't been delivered yet even after almost two months. I request a replacement of my laptop since it was under warranty when it was given to the service center and they unable to fix it and a refund of my amount spent for the recovery disk.

Sir,

We are purchased hp-notebook-15 ac-122tu, but we are detected some screen
Problem in it and we register our case on 12 july, 2016 and your message for
Representative is came on 19th july, 2016. Message came from hp is:-

Dear customer. We received case [protected]-471 engineer wiil be deployed
Oon. Any query, contact - amshp. [protected]@groups. Iqor.com, [protected]

Its already late by ur side for warrenty resolve. And your representative is
Not picking calls also. So plz tell us how many days more we wait for this.
Is hp harrassing their customers like this???


Please resolve our case on urgent basis. Otherwise we will go for further
Step.


—
Thanking you
Deepika gupta
[protected]/[protected]

Dear sir,

We have purchased a printer dated / 22.05.2016 model no. Is hp deskjet ink advantage 2135 all-in-one printer is under guarantee but not working properly hence you are requested to kindly make arrangement for early deputation of your service engineer for repair of the same so please kindly solve the problem.


Printer model name - hp deskjet ink advantage 2135 all-in-one printer
Serial no. Cn5d438039

Thanks & regard's
Manisha
Address :- h no. 1922 gali no. 55 b - black hanuman kunj
Sant nagar burari delhi near by dal godwon
Delhi - 110084
Contact no. :- [protected], [protected]

My PC is disconnected internet connection every 10 minutes for 2 or 3 minutes automatically connected it is under warranty cpu sl no INA545T7BD

Following complications are found within one year of my purchase (21.8.2015)
1. System is responding slowly
2. Left button of touch pad is not functioning properly
3. Mouse pointer sometime freezes with unnecessary selection of file and
Ubsequent opening of file
4. Several times restart command is not properly executed and shows error
Message

Dear sir,

Myself abhishek have an hp laptop and now i am struggling in getting services by poor service by jabil service centre (Authorised hp service centre gurgaon) as per commitment and timeline.

My service call report serial number is 1505.

After deadline which was 11th, still i did not received my product back and repairing is going on. Also extra amount is being charged on me which was not communicated to me by anyone in any mode at the time diagnosis of laptop and neither it is mentioned in service call report.

Extra charges are being ask by service centre team on phone call. Also timeline has been finished and my laptop is still lying in service centre.

My work is getting hampered due to delay in service.

Very unsatisfied with service which is being provided by service centre.

Please do the needful.

Thanks,
Abhishek
[protected]
Abhishekcbs. [protected]@gmail.com

I have purchased hp deskjet ink advantage 2135 printer from flipkart on[protected] which carried a offer of free gift. My free gift is approved by hp on 18th june, and given me redemption code 10190992 but till today not received by gift. Every mail they are answering your order has been given to warehouse. These foreign companies come to india and make fool o[censored]s. Please take strick action against these foreign companies who are not bothered for indians

I purchased laptop of hp in diwali bonaza scheme in which hp provided me a code of mobikwik that is a mobile wallet and payment company and scheme was to add 350 money in mobikwik using a code given by hp india for 6 months and customer will get 700 in his wallet this scheme worked well first 3 months then mobikwik website told that this code is no longer valid then i called hp and mobikwik and they provide a code again but this code was used by me only 1 month then i forget the code now when i called hp and mobikwik they did not provide me the code and mobikwik officials are saying that scheme is now not working but as i paid for 6 months but i used it only 4 months. Please make a solution of it.

Complaint number bhty 4060-01 date 05/06/2016
Complaint number bhvy 4060001 date 05/07/2016

Dear sir
I have contacted many time from 1 month but your service centre not providing us proper service. It saying that printer card not receiving from surat

So pls send the printer card in vapi in your service centre so that they can give us proper service

Dear sir/ma'am,
I bought hp starwars15-an003tx blk 39cm (sr. no: 5cd5442md0) on 2nd april, 2016. one day, i found that laptop continuesly give up a boot up issue means it's displaying "no bootable device is found. i spoke with hp customer care (technical team) and they said to me operating system was corrupted and for that they suggest to get the recovery cd. they said that i need to pay only shipping charges, so they sent me the link to pay money. eventually i saw that i need to pay 559.65/- means they consider recovery cd charge also (probably) even though laptop has under warranty. so i kindly request please check the below mentioned case id and do the right justice.
Case id: [protected]
Hope for best.

Regards,
Rahul

I purchased a hp pavilion notebook - 15-ab522tx from m/s g. n. electronics, sambalpur on 9th june 2016. the seller told me about the offer of extended 2 years warranty, when i went to ask about the product in march.

Then again he did not even mention it. after 10 days, i registered the product and tried to get the offer. it was rejected with the statement that it was only available if claimed within 7 days of purchase.

This criteria was not even known to the seller. when i called him to ask about the same, he told he will do something about the problem. i called him everyday for 20 days and he re-assured me everyday that the problem will be solved.

I went today to the store. he talked to his superior and told that nothing could be done now.

What was this! first of all, he was himself negligent of all the details. secondly, he kept me hanging for 20 days. who is responsible for all this? he did not even accept his mistake.

The mouse of my computer is not working properly for the last many days. I had called up the computer engineer who had informed me that the mouse is not functioning hence, it has to be replaced. He had lodged the complaint to customer care office at 30306363 on 8th July 2016, having complaint no. [protected]. He was informed by the customer care that it would be changed within two days. After completing three days, he received the call from the customer care that it would take two more days as the part is not available. One week has been passed but the mouse has not been changed. I am facing a lot of problems while working on computer due to non functioning of the mouse.. I was given the assurance by the HP engineer that the engineer would come after an hour, and he would install the new mouse on the same day i.e. 15 July 2016. But nothing has been done so far.

Model no mfp m28fw sr no cnb 9h5h7q6 product cz186a
Compliant : print / scan/xerox totally bad quality
Action from hp: your service person came but not satisfied with his service
Your rep tell us to change the cartridge every time which is no affordable when we call to attend the problem
We r facing this problem from the day we purchase the printer we feel this a manufacturing defect we request you to replace the system if you do not replace we will go in consumer forum

Hp has terrible service… i would like to have my refund of extended warranty done

Case 1
Case id: [protected] / 5797760 done on 17th june 2016 … no response till now and no one picks my call.
Product model: cz284b
Product serial: cn27i2124r

Case 2
Case id: [protected]/bhxh4568-01 done on 29 june 2016… no response till now.
Product model: cz284b
Product serial: cn2ao212bk

Both my printers are under extended warranty and no one in hp bothers to even call and update. I have made over 100 calls to all department of hp service.

Assure who are authorised service centre of hp do not bother to take customer calls. And hp call centre (Tech team) is helpless.

So please refund my money for extended warranty immediately.

Sakkaih [protected] and sam [protected] working in ensure – hp authorised centre. Not bothered to service.

Refer to case id: [protected]/service order: [protected] dated 10th june 2016.
Monitor not replaced even after more than a month due to deliberate inattention from hp and service coordinator.
Chronology:
10th june: self phoned up hp customer care to lodge the complaint mentioned above. assured by hp customer care, the problem will be resolved in 48hrs.
48hrs passed but no action.
14th june: service technician visited, diagnosed and informed monitor cannot be repaired thus has to be replaced. since it is in warranty period, they will replace at their cost within a week.
A week passed from 14th june, but no action.
20th june: then phoned up customer care again on around 20th june, had a conference call with service coordinator and again was assured to be resolved in a week.
A week passed from 20th june, but no action.
01st july: then phoned up to service coordinator on around 1st july and again was assured that it will be solved in a week.
A week passed from 1st july, but no action.
14th july: then phoned up to service coordinator on 14th july and now they are saying he has already raised the demand, now it is upto hp to supply the monitor to them so that he can replace. since he is not getting any response from hp, he does not know when it will be replaced.
Denying to take any responsibility to timely resolve the problem.

Please look into the case and help resolve at the earliest.