HP India Complaints & Reviews

Hi,
I have bought a HP laptop (HP Pavilion Notebook 15-ab516TX) and avail the offer " HP Back to College Offer". as per redemptionsupport.com requirement I provided all document on 13th july. But still not get my (HP Black S6500 Bluetooth Speaker and HP External 1TB HDD) till REDEMPTION DUE date (12th aug.)

i call to HP customer care[protected] and [protected]) but not get satisfactory reply.

also paid online apyme of 2998

Redemption Code: 90201636

My complaint dates back to July 7 and my issue has still not been resolved, instead all I got is a lot of inconvenience till now.
On July 7, my laptop charger adapter suddenly exploded with a pop sound while I was working on my laptop. Being a computer science student at IIT Kanpur, I required a substitute immediately to complete my assignments. So I called HP customer care service and told them my Laptop is under extended warranty and I need a new laptop charger. But unfortunately extended warranty doesn't cover either battery or charger (which are apparently most likely to cause an issue). So HP guys gave me a Case ID # ([protected]) and provided me the addresses of some nearby HP World Stores for buying a new charger to immediately obtain one. So the very next day, I went to one of the HP World Stores in Kanpur named Ummed Agencies on Birhana Road and bought a new adapter (costing me Rs. 1300) and a power cord as well.
Now not even a month had passed and this charger stopped working. So again I went to same HP World Store and asked them for a replacement under charger warranty but they told me that HP Service Center will do the replacement and it's not their job. I went to HP Service Center in Kanpur but the shop was closed by that time (it was around 5 pm). Now the next few days were weekends and their shop was again closed. So I somehow handled my course work without a charger for few days and went to HP Service Center again on Monday. The service center guy verified that my charger was actually not working and I should get a replacement. But now he told me that the bill given to me by HP World Store is not complete as it states only the Serial No. of my bought charger but lacks CTF No. They asked me to again go to the HP World Store and ask for a new bill and then come back. They also told me that it will take further 4 days before you get a new charger even if I get a new bill and I will have to come back there again after 4 days.
Now IIT Kanpur is located far away from these Stores and Centers and it takes a lot of time as well as money to book an auto and commute to these locations. Being a third year computer science student who has to sit for internship tests apart from doing course homeworks, I relied heavily on laptop and I don't have that much spare time due to hectic course time table and internship interviews schedule. Not only this has wasted my time, it has also caused me a loss in my academics as well. I have managed somehow to spare some time today to write this complaint so that some other buyer could be saved from the inconvenience I have faced. I will make sure that no other student in IIT Kanpur buys any HP product and discourage everyone who asks me about buying one.

I had bought a printer from a electronic shop in kolkata 2 years ago, so i am no longer covered under warranty. My printer have stopped working just after my warranty period is over. For the last 8 months, i am trying to contact the customer care but no one replied, even the hp buyback programme i tried to exchange but the shop details they gave me is wrong, even the service center number they gave me is wrong, i have been carrying the printe to every shop i could as they denied me of home service, whereas every customer care representative said that service engineer will visit my home. Then atlast i opted for hp buy back programme, i thought i will finally have a solution. But the reseller adress they gave me along with the coupon is wrong. I went to the reseller they denied the exchange, then i printed another coupon and went to a separate reseller of my city, same thing happened. And it happened for all the resellers i went to. So what is the agenda of this programme. I have been harrassed so much to buy a hp product that i am rethinking. I was a loyal customer of hp. All my computers and its peripherals, starting from desktop and my laptop to my priner all are of hp, now i am rethinking. For laptop and printer exchange is possible but for printer they have harrassed me so much. If they have no contact with their resellers then they must stop the business in india atleast in kolkata. Or else stop claimimg them as resellers and stop misguiding persons. Because it is not easy to carry a printer, a certain amount of money goes into it, and i have to take days off work to be denied of the exchange and that has cost me a lot financially as well as mentally.

I went to lifestyle technologies, lotte computers, shree shyam computers, optima infotech for exchange.in kolkata.

And synset solutions and iqor in kolkata for servicing, which was also denied

My laptop model no 15-aco26TX have display problem and screen has become pink colour and lining inon screen my laptop is in warranty. this laptop has become off and not ready to open when power is on.my laptop screen has become pink and having so many strips on it

I purchased a laptop from amazon india when i opened my product, in keyboard one of a arrow key (Down arrow) is damaged it got remove when you press that key because it was not damaged, i found that key in my laptop box because it is not placing on its original place
I yesterday my laptop yesterday - 13/08/2016
I only want that they replace only that key that is damaged but they are saying that they will not, please help me out as it was delivered to me yesterday
My invoice date - 11/08/2016
Invoice number - hr-del3-[protected]-231
I only want service from hp and that is only one key they have to replace please help me.
I will be thankful to you

Would not like to use current mobile number for cylinder booking.Consumer number 653169.

Can somebody give me a tel number and email address of the person whom I can call back. PLEASE don't give me the usual call center number which every time goes to a new person who is clueless about my complaint. I am totally frustrated. My case ID is [protected]. With this case ID HP should immediately know all the details.

anand pardhy

My laptop having keyboard problem and after that my laptop is not correctly working in between I complained to go customer care one of the engineering came out at that moment.
When the engineer came after opened my laptop he told my hinge is defected. That's why he used mustard oil he ordered hinge and keyboard and then he went. After some day when I do next complain he came and take my laptop but my laptop not getting on he taken some snap and told me your motherboard is burned. He told me we solved my issue. His name is subhroto karmakar pinnacle infotech durgapur west bengal

Please give us your detail answer what I do after have all happened

I have been facing issues with my display and has been replaced 5 times, then i faced issue with card reader, which led to replace my motherboard. After the replacement of motherboard, the NVIDIA graphic card won't detect on my laptop.
After opening my laptop numb of times, it has been physically worn out. I have HP 15-r202tx.
Case id: [protected]

I purchased a laptop from hp on 29 july 2016. It was coming with many offers which were to be sent by 1 aug 2016. All the offers among which were to be sent by email were sent but the remaining which were to be sent by courier are not sent yet.

Dear sir/madam,

This is umakanta sahoo. I am one of the counsumer of you since last 4 years. I am staying in secunderabad. My actual address is road #4, lane #9, nehur nagar westmarredpally secunderabad, opposite reliance fresh, near axis bank. My consumer complaint is 820090. I booked a gas on thursday, but i still i did not get, then again i went to the hp gas company, but they told me today will deliver, but still i couldn't get. Actually, how many days u can take to deliver a gas cylinder to consumer.

So i request u just consider the case and give me the proper suggestion

Thanking you
Umakanta sahoo

I bought my HP Pavilion P077tx laptop in September 2014, I have been facing issues with it since them, i also notified Hp about it them and my complained was cleared only after 6 months delay when i mailed them about moving Legally.
1)Now, its nearing an year after the warranty got over and the same problem which was rectified in the brink of warranty extinction has come up again.(I WAS TOLD HP PRODUCTS HAVE GOOD BUILD QUALITY WHICH I UNDERSTOOD, IS A BIG LIE).
2)Now my battery is dead, And i checked and my battery is eligible for a recall but i cant register in the website and Hp customer care doesnt take responsibility for it.
3) Hp customer care numbers are fakes (provided along with the laptop).
i got a number from the net, The lady picked up the call, made me wait for 7 minutes and then cut the call(I have the call recording)
FROM HERE I HAVE PROOFS FOR EVERYTHING BELOW IN THE FORM OF MAILS, CALL RECORDING AND CHATS :
4)Finally i managed to get someone and told hima bout the issue, he blamed mE AND TOLD ME THE CHARGE CYCLES GOT OVER.
to clarify this i made him explain how the charge cycles get over and understood that wasnt my issue since the charge wasnt going down gradually as said by hp customer care.
Since i understood it was a manufacturing defect since my battery was working perfectly fine until one fine day when it stopped detecting a bettery.
5)i spoke to 3 different people and i was told i will be contacted within a day.Its 3 days now and there is no news from Hp regarding this laptop.
one of the customer care rep asked me to go legally in this case and told me he cant do anything about it and asked me to pay for a new battery every two years.
THIS IS THE PATHETIC SERVICE LEVEL OF HP.I HIGHLY RECOMMEND EVERYONE NOT TO BUY AN HP PRODUCT EVEN IF ITS A GOOD ONE, BECAUSETHE HP PERSONNEL WILL BEHAVE AS IF ITS NOT THEIR PRODUCT ONCE THE WARRANTY GETS OVER.
I have all evidences, screenshots, mails, conversations as proof in case if i have to move legally
anyone need any clarification or details of this case can contact me.
E-mail:[protected]@gmail.com
ph.[protected]

I’ve purchased HP-15ac025TX on jan 12, 2016. Within 2 months, this unit started making trouble.
its dvd tray have been replaced, after that part been replaced, it stoped working and then I complain for the same. They register the case with case id [protected] on july 18, 2016. And after a long wait HP service center replaced the motherboard. And as this replacement happened this causes:
1. Graphic card doesnt supporting my unit
2. Speakers are not supporting the unit
3. Intermittent wifi services
4. Most importantly RAM is not supporing the slot, that leads to ‘NO DISPLAY’ in the unit.
Today its august 7, 2016 and the there is no service is provided by the service center, its more than 20 days and more than 6 engineer visits and what they are doing is they further allivating the case . and my device is having 1 year onsite warranty with ADP cover. Still no solution provided, so due to the poor service provided, I don’t recommend you to by any HP product.

I've bought a printer hp "4535 series" two three days earlier, I was unable to install the printer setup, So i called on customer care number and ask for help (to send a guy in my place and hepl me out) they said that you will recieved a call from technician department and then i ve recieved a call and a guy said me that he will visit today but no one came at my place to install my printer setup, now you tell me thats what service u are provide to your customer.
My name Sajid Shaheed and my Contact no is [protected]

HI there,

I purchased a HP pendrive named: HP x705w USB 3.0.
It has stopped detecting at my laptop and other devices,
it is under warranty. when I tried to register it on their website to avail help there database doesn't mention the pendrive and shows some other pendrive with the name 702-w

I mean what is this kind of service you are providing, you are a big reputed company and you are doing these kind of things.

Please let us know that what's next if a person bought the products from HP and it went down???
This is my last product from HP and I will also going to aware people on social media about what kind of service you provides.

My issue was not resolved.

Issue Reported : optical drive issue
Case Number : [protected]
Serial Number : CND5342R5Z

So many times calling to customer care and talking to technical support people but not solved the issue. After performing the many tests and procedures, they are not able to provide the solution. Instead the attitude of the technical people is like this:
1. Not able to provide the solution for problem.
2. Asking customers to use external devises to solve the issue.
3. If not solved then telling its operating system problem without checking or having knowledge.
4. Transferring the calls to managers and holding so much time.
5. Asking to call after sometime.
6. Disconnected the calls while talking to customer.
7. Telling the technical problem in their system for remote access.

Please take the appropriate action on the technical people for incapacity to perform their duties.

Regards,
Srinivas

Plz I waint to Chang my laptop ram plz respond for completed 3time I will completed so plz respond for this complaint
Phone no.[protected]

Sir,
This is to inform u that my laptop model, 15 AC 092 TU, it is under warranty period, I bought it in sep., 2015, last few days it start giving problem in battery charging
I complaint regarding it to Mumbai HP customer care because I reside in Mumbai
one fellow from service center visit me and repair it
after 2, days it again started giving the same problem,
I don't know why there is battery discharging problem which in a product of HP
After so many research I bought it
So u short out my problem because customer care people response is not satisfactory...vandana Singh, [protected],

Sir,


Dear Sir,

We have purchased a printer of the above-specified category for office use. yesterday there was a problem at the the top part of it and the printer is unable to be opened properly. The Printer was purchased on 18.06.2016 and the same same is well within the warranty period.

Now, we request you to accept our complaint and do something for making the printer be properly used.

Thanking you,

for Sarveshwari Exports Pvt Ltd.,

--------

548, Jessore Road,
Kolkata - 700 055


email [protected]@yahoo.com

PH:[protected]

Dear sir,

Sir i m call and complain so many time in hp care but they did not proving a solution for problem. I did registered first complain on 12/7/16 at hp care they send me service centre number and case id : 50001825 for my "hp desktop all in one" pc. We are so many time in rajouri service center jibil service center but they did not pick my phone & and also no reply from him.
After 11 days they send a engineer for pc but after taking so many time he also can't solve my problem he send report to his senior authority but they was not responce for this then i am call & mail so many time in hp care & jibil service center but no responce for my mail & not pick our phone...


Thanks you

Manish sharma
Case no. 50001825
Pc model no. N4r49aa
Serial no. 8cc5450hz3