HP India Complaints & Reviews

Sir...mere laptop ka model number (ac098TU) hai...jiska DVD writter nhi chal rha hai...please help me, , , , my contact number is [protected] hai

Hinges of the laptop got jammed or say tight and thus it's making noise whenever opened or closed. Also it is still under warranty period.As the laptop is still new, and though of hp, the tight hinges creates a lot of inconvenience for the use and it seems to get detached and thus the jammed hinges are required to be repaired as soon as possible so that work which is left due to it, could be solved as early as possible. So, it's a very kind request to please look after this issue and solve the problem soon. Thank you.

I had bought my laptop hp ac184tu ac series ac 184tu on[protected]
My laptop is in warranty period. Now i have problem regard my charger adaptor it is not working i am not able to charge my lapi. It show not signal of charging. Their is not any superfical damage to adaptor but still it is not working
Kindly solve my problem as soon as possible
Erial no cnd6041vd0

Dear Madam/Sir, I am facing wifi issue in my HP laptop & it is under warranty on site support. But till now it is not resolved after several follow up. Please find the details as below.
HP Pavillon 14-n296TX, Complain Case no: [protected]
Serial No: 5CD4250QDX

Please see the mail transaction with HP support as below for your reference.

Gmail Govind Das


CREATE CASE/LOG SUCCESS
2 messages


[protected]@hp.com Tue, Jun 21, 2016 at 5:50 PM

Reply-To: [protected]@hp.com

To: Govind Das


Your case email was accepted.
CASE_ID_NUM: [protected]

[protected][protected][protected][protected][protected][protected]
IMPORTANT: Replies to this email will not be monitored or processed, and will not result in an update to your case.
If you want to update this case, please address your email to [protected]@hp.com, amending the subject so
that it contains only the exact string: "" (not including the quotes). Please note, you must
include the < > brackets and use no spaces. Lastly, please do not include any other text in the subject, such as
'CREATE CASE', as this can result in incorrect processing.
[protected][protected][protected][protected][protected][protected]

[protected]Original Message[protected][protected]
From: govind.n.[protected]@gmail.com
To: [protected]@hp.com
Sent: 6/21/2016 12:20:42 PM
Subject: Re:

Dear Team
Till now my laptop wifi issue is not resolved. Kindly resolve it on priority. Because I am facing lot of problems due to that. On 16.06.2016/ Thursday your engineer came to my place but he was not able to resolve the issue. He told me just revert back OS window 10 to window 8 . Because this model laptop is not support wifi on OS window 10. As per his advised I done the same but now wifi is not working in window 8 also. So that it is requested please send some one & resolve the issue asap. Please find the service report as attached for your reference.[Image]

Warm Regards
Govind Das
IT&C, JSPL
[protected] & [protected]

_____________________________
From: HPSupport_Global
Sent: Saturday, June 11, 2016 12:51 PM
Subject:
To:


Dear Mr.Govind

Thank you for your continued patronage towards HP!

Being a valued customer, we assure you of our timely assistance in taking care of the issue with your HP Pavilion 14-n296TX TS NB PC ALL.

Based on our telephonic interaction we had earlier today, please find the case details below.

Issue Reported : Wifi not connecting
Case Number : [protected]
Serial Number : 5CD4250QDX
Address Details : Room no.3326, Hostel3, Jindal steel and, power ltd, JindalNagar, Nisha, Chhenpada rd,
Angul, Orissa, 759111

This case has been forwarded to an HP authorized service center, the service center team would revert in next 24 working hours to schedule the onsite service arrangement basis your availability to diagnose/resolve the issue.

Alternatively, for technical support you could also contact us through Chat Support using the link:http://h22207.www2.hp.com/in-en/contact-hp

Once again, thank you for contacting HP.


Regards,

Shreyasee
HP Trusted Advisor
INDIA Consumer Support – Personal System
HP Customer Support


Govind Das Fri, Jun 24, 2016 at 2:54 PM

To: [protected]@hp.com, HP Support, NOREPLY HP SUPPORT


Dear All,

Till now there is not resolved. Can u explain reason of delay ? This is the way to provide on site warrant support.


Warm Regards
Govind Das
IT&C, JSPL
[protected] & [protected]


_____________________________
From: [protected]@hp.com
Sent: Tuesday, June 21, 2016 5:50 PM
Subject: CREATE CASE/LOG SUCCESS
To: Govind Das
[Quoted text hidden]

I have purchase a 32 gb pendrive (Hp v216b) from amazon.In in feb 2015, now its nor working properlly i want to replace the pendrive.
2 year of manufacturer warranty, is mentioned in the advertisement.
Only for 2 month it work properlly after 2 months its stop working properlly.
Item model no. Of pandrive is mm-uspdhp-114.
Date of delivery is 2nd feb 2015.
I m facing many problems using this device.
Hp is a trusted brand if it provide such kind of stuff then i will never go for the hp products, and also i will never suggest to any one to purchase any product of hp.

On 18 mar, 2016 my laptop started coming up with problems. form that day i am struggling with my laptop, but till today my laptop is not in proper condition.

The first time engg came he was little sick so he was unable to repair my laptop at my home. Actually he made it dead. So i gave him permission to take laptop to service center. After 5-6 days they came with my laptop. On the very same day again my laptop came with the same problem.

So next day the took back my laptop and this time they kept my laptop for 20-25 day. Again after that my laptop is not working properly. Now my laptop has started overheating. They took the temp of my laptop and found that in 15 min laptop's temp is rising to 56 deg.

Now also my laptop show me strange errors like plugged in not charging.

Now it has been three months they had arranged more that 20 engg visits and my laptop as with service center for about a month but still my laptop is not working properly.

Rahul singh
G. [protected]@gmail.com

Phone number -[protected], [protected]
Address national institute of technology calicut
Nit campus po, chathamangalam, kozhikode, kerala 673601
Product description: hp notebook - 15-ac123tx
Product number: n8m28pa
Serial number: cnd5335hgy

Sir/madam


I am rahul singh m. Tech student from national institute of technology calicut, kerala, (India).

But now i would like to kindly inform u that i m not happy and really get fed-up with the service provided to me from the service center and the hewlett-packard (Hp) support executives...

It's my heartly request that please go through my complete case, because really its very important you for to know that what the hp employs are doing with customers and what kind of service they are providing to the customers
I had purchased laptop on 17th sep 2015 but from the next day i m facing some issues, so on the same day i just went to service center ensure support service india limited, bassam vcomplex, kallai road, calicut, kerala. But they didn't provide me the service and suggested me to just format the system even i had requested for the service report also but they didn't provide me the same.

Problems: after updating the driver problems comes.
1-power driver state failure
2-watchdog violation error
Ystem got freezed with blue screen then it automatically restart, sometimes without showing any error it automatically restart.
This problem comes after updating the driver.

After that i had gone through the same problem but even after 2-3 days system is caught up in the same error again. And i had contacted hp support, first they have suggested me the same (Recover the system and and update the driver) i did that so many times and the problem was not resolving and i had confirmed them that the error is coming mainly after updating the driver from hp support assistant.
This is confirmed to engineer also but they didn't updated on cso paper.

And one of the crt case manager - pradeep kumar (Email id: pradeep. [protected]@hp.com
Tel # +[protected] extn: 1109081) had confirmed me that we will send the dvd drive for the new os. And he also confirmed me that there is no more dignosis left on your system and everything he already has checked, if furthur problem will come hp will replace your laptop he confirmed me, after that he has sent those new dvd.

After that same problem came many times then mr fiyaz came to handle my case, but the problem is not resolved
After that miss shweta extension no. [protected]-ext 73245 is replying that she doesn't have any idea about the probable cause of problem is windows update.
Like other managers she is not confirming that she will solve my problem or not she is handling the case from approx last 2 or 3 month.

I also have the video of this problem in case your team want to refer... https://youtu. Be/od2bzdh8jlo

Case id

1- [protected].
2- [protected]
3- [protected]
4- [protected]
There are many case ids like this

I had attached all the documents and all the cso report please go through the all and take a proper action on the same.

Many times hp resolve laptop problem through online they installed idr log file and did many thinks, for that you can go through the recording. But does not resolve, after that hp sent engineers but after that same problem was there.

And now i have no hope that hp is going to provide me the proper and permanent solution for the same...

Hp employees (Case managers) do false promises to customers

Latest problem came 14 june 2016 (Night approx 11.55) and after that one more time problem came.
Problem - driver power state failure

I have video as a proof https://youtu. Be/pchlhubd9qo

New case id is [subcase id: [protected]-471] complain:[protected]|cnd5335hgy.
Now i want replacement and compensation under this case id


Now after long time i am not satisfied from hp service. Hp is not able to identify his own manufactured laptop problem.
And when i am asking till what period you will repair my laptop then they are replying till warrenty period, if after that again same problems comes then what hp will do, then not giving and satisfactary answer.
From 9 months they are solving problem and making fool to me

I want replacement of this laptop or return me the cost of this laptop and compensation also.

Rahul singh

Dear sir (S),

My hp omni120 all-in-one (Model 130-1160in) is lying damaged tft with the hp authorized service center (Viz. Ensure support service, okhla-i, new delhi. Tel. No.[protected],[protected] for almost two months now for want of tft.

Hp's authorized service center is unable to repair the machine due to non-availability of spare part (Tft).

It is surprising that even hp isn't providing its tft (Screen) despite several mails stated to have been sent by the service center.

Can anyone help???

Manoj saxena
New delhi
[protected]

HP Laser jet Pro MFP M128FW Machine, Shows a Dialogue box "Scanner Unreachable ", or some times it became shutdown Automatically while Scanning the documents. This problems are frequently happens in a day.

My laptops web cam is not working properly anyone can help me.there is no problem related hardware and software.i have installed software properly but it is not working.it displays the problem statement like that ""no webcam is detected.try plugins in the webcam into your computer now. if you are using an integrated camera make sure that it is turned on "

Dear sir,

After a huge frustration am writing this mail to you...

I have started business with hp in early days with 500 plotter, after then i have taken numbers of plotters from tmpl...

I have never suffered so much earlier but i hope your company hp is now harassing me in many ways after taking a giant machine pagewide...

I am regularly complaining about a parallel 3 or 4no of white patch on solid prints still no solutions has been provided.In hhi when demo has been arranged followed by launching event there where no lining but in my machine from very first day am facing mentioned problem but no solution yet...

Also when you came to my shop along with jai, vikas, nagraju, &pramod you all committed that i will be able to print tracing but still no response from your side. Your newly appointed r. M has also no value of his commitment as few days ago he committed me to provide additional stacker and tray but no response yet. Is this the level of service which you commited???

Today my heart cramped down when one of my customer has rejected 98 nos poster worth rs 20, 000.

Plz take this matter seriously and personally as you were directly involve in this case...

I am still giving positive feedback to the peoples who are asking me about this machine and also entering those to whom tmpl is showing my machine as a demo.

Egarly waiting for for your positive response.


From sushama printers
Mr. Raju jalal
(M) : +91 [protected]

The worst service ever I have experienced in my life..Even after keeping my laptop for two they are not able to solve my screen flickering problem. Won't recommend anyone to buy HP products.Just bought my product in Feb. 2016 and it has started creating problems within 3 months.I want proper support and guidance from company HP LAPTOPS and asure me that my product would either be replaced or will be repaired properly so that I don't suffer anymore. Can't even work properly on my laptop because of frequent flickering problem

Desktop computer is not working. Following are the details.
Serial no of the computer: ina409tdy3
Product no :goe21pa#acj
Model : hp compaq elite 8300 micro tower
Address
Pragjyoti bhavan, opposite to assam tennis stadium,
Vip road, chachal, guwahati.
Contact no. [protected].

The system is under warranty. Please make arrangements for early restoration of the system.

I have purchased one new cartridge 802 small colour from Vaishali Electronics, SP Road Bangalore on[protected]. There is no ink in this cartridge.This is a very serious matter.The shop keeper told us to complain to you.
The receipt number is 6243 and their phone number is[protected].
Please refund Rs751.25.
Regards,
C.Horakeraiah
[protected]

Honourable,

It's joda, a mines area of keonjhar. Where so many shop keeper are selling consumer gas (Not commercial).... One such them is saikrupa mistan bhandar (Owner name: laxman) near joda post office who si taking consumer gas from joda gas agency and selling with high rate of 1000 to 1200 to so many people in black.
Please take some necessary action by which we wiil be faith full to you...

Courtsey: joda suchintan jana mancha

I had called up the customer care service of hp in the last week of may to get the problem of overheating and the power remaining on even after shutting down my hp pavillion laptop to be rectified.

The executives on phone made me do certain troubleshooting settings despite of which the problem wasn't solved. After about 4-5 repeated calls and talking to me for almost the entire day, making me do absolutely random stuff, they sent an engineer from the rajouri garden centre new delhi. The person who came stayed for just about 10minutes, did practically nothing and went away, the problem of overheating was resolved but the problem of power remaining on was corrected for just 2 days after which the problem surface again. I called up the engineer exactly 2 days back after his visit telling him about the problem, he promised me to visit me the following saturday. But he didnt. When i called the engineer named anil, he refused to visit my place. I even called up the incharge of the rajouri garden centre ms. Suman. She did nothing except for leaving me to talk to the same engineer, anil. I was told that the complaint was closed and now i will have to register another complaint for which i called the hp centre yet again, explained the problem to 2 executives for the billionth time to no avail. The call was frequently being disconnected without anybody calling back. No fresh complaint was registered.

The hp service centre staff is absolutely unskilled and ridiculously irresponsible and ignorant. My laptop is well within the warranty period and thats why my complaints are not being taken seriously.

Very bitter experience with hp!!!

Unfortunately I purchased a HP Laserjet MFP Printer about 15 days ago.l installed it as per instructions & it worked very well initially. A few days later it began to creat problem in printing by computer. Then I contacted costumer service.
I got ref.no.[protected] and got some instructions to do & printer started. Next day when I tried to get page.It did not work.Again contacted & the problem resolved.It happened many times
Again I was given ref.no.[protected] & engineer tried his best to solve the problem remotely but failed.
He arranged a complaint case no.5789634 & told that engineer Prakash will soon resolve your problem at your home.He gave p.no.to contact [protected] which is not related to printer. When I rang I was given another no.to talk i.e.[protected].A madam replied that Sandeep will come to you & gave his no.[protected].When I asked him he assured to come in evening.But he did not come.When I called in morning today I was replied at least 10 times that concerned madam is about to come.Everytime I was asked to ring after a shortwhile.When I continued to ring one madam suggested to contact Kamlesh.When rang he assured to look into matter but in vain.Then I was given a new number [protected] to contact.
When I rang the reply was printer related person did not come.I wad suggested to contact on Monday.
So many calls.So many false replies.
I repented to purchase HP Printer.

I have already bought hp Additional 1 year Onsite warranty from hp premium warranty online website at Rs. 199 to extend my warranty 1 years. After 3 days I get a mail from hp that it was given to 2018. But my status is still showing that my warranty is for 1 years. So, I need help. Please solve this warranty problem quickly. I also attached a proof of buying warranty.
Your active co-operation is highly solicited. Thank you....

I had purchased HP X 720W-16 GB USB 3.0 utility pendrive through online.
After two months, it stopped functioning. Now it is not recognised. I contacted over toll free numbers of HP. None of them are giving the proper phone number and address of your service centre. It is disgusting to note that such a big company is neither displaying properly on its site where the products will be serviced. The service centre names provided on the website are refusing to service pendrive stating that they only service laptops. Will the concerned person look into it?

Prakash tk
[protected]

The customer service guys called me repeatedly about the same issue which i had to narrate them every time they called me.
They forcibly did not generated any incident number for the same on repeated requests as well.
Moreover after 7 to 8 times repeating the problems both hard ware and software in my laptop the customer service representative closed my complaint saying that am being impatient after waiting for so many days.