Firstly for the hardware issue (mini fan sound, space bar and touch pad issue) they send a technician name VISHAL (under case id: 4764430640-470) which come and run some diagnose test and say that laptop is working fine and there is no hardware issue its just because software problem so he update some software but I am still facing those problems.
One issue I forgot to mention before is for the audio, when I connect my hp 15-ab219tx with my sony led it don’t work correctly so I called hp care (case id : 4766155917 ) and they suggest me to update some bios but again that don’t work . But soon I noticed that its because of my loose laptop hdmi ports so I have to twist my hdmi cable to make it work (the hdmi cables I use are amazon basis hdmi, and one that I got with airtel tv setup box) . So in this case again they do nothing but suggest me to update software.
And when I start facing some more serious issue like blue screen errors and slowing down of my laptop and even my graphic card software stop working (nvidia control panel) I again call hp care and this time they run a online diagnose test ( dated- 23 April 2016, case id :4773399900 ) and they delete some of applications from my laptop and suggest me to delete some (including need for speed game, sony vegas pro) but that still don’t work and the hp technician out there told that it’s because of software issue but when I told her that my friend has same laptop and that’s working fine she told that it’s because maybe he must have less number of applications but in actual he have much number of applications in his laptop than mine .So again they do nothing but erased some data from my laptop and suggest to update it which I do regularly.
I don’t use my laptop daily and when one day I open it I saw a dead insect in my lcd so I contact hp care by their chat service (https://support.hp.com/in-en/contact-hp/product/HP-Pavilion-15-ab200-Notebook-PC-series/8499306/model/8818901#Z7_3054ICK0KGTE30AQO5O3KA30F3) and he told me that they will send a technician and he will charge some money but I told them that my laptop is under warranty so he replied me that he will send me mail regarding service price (which I never received) . 2 or 3 days later a technician (VISHAL KAUSHUL) visited our home and he just check the hardware (if had ever tried to open it) but everything was correct so he told us that he will carry laptop with him for repair and give us a paper with case id : 4773978498-471 . Two days later when I call him to know about my laptop he says that HP INDIA had denied to repair it and they are asking for a huge amount (7, 500INR) to repair even when it is in warranty period.
I have never tried to open it, never gave it to any third party for repair or anything else the body is company sealed even there is not any crack on the laptop body from where insect can get in so I again call HP INDIA that its manufacturing defect and my laptop is under warranty but he denied and say it is not company fault rather mine and I have to pay 7, 500 INR to correct it. Week later they hand over the laptop to me.
I have spent such a huge amount of money (55, 000 INR including taxes) and it’s in warranty and they are denying to repair it and asking for huge amount of money to repair it. Now I am fed up by calling them again and again and there poor service, they are making us fool by not repairing the product even in warranty.
SO I AM REQUESTING HP INDIA TO PLEASE RELAPSE MY PRODUCT OR GIVE MY MONEY BACK OR I WILL TAKE SOME SERIOUS ACTION.
Lalit Kalia
Email-
[email protected]
Product name – HP 15-ab219tx
Purchasing date- 31-August-2015
PRODUCT No. - N8L68PA#ACJ
