HP India Complaints & Reviews

Hp boasts about prompt and efficient customer service across india, all this is only on advertisements and not real.

I have bought hp pavilion notebook from sargam electronics in nehru place in delhi on march 25, 2016. The laptop turned out to be faulty and had to be processed for replacement. I raised the request for replacement on april1, 2016. I received the replacement letter from hp on 8th april, 2016 after pushing them everyday starting april 1, 2016. I finally got it when i went to customer service centre in person. So much for the onsite warranty.

My product has all india warranty but apparently i cannot get it replaced from anywhere in india. If hp has pan india network, then bad products should also be replaced anywhere across india, no matter from where i buy product from.

I bought this laptop from delhi (North india) as i required it in that city, although i live and work in mumbai (West india). Assuming that hp will provide efficient service across india, i bought it in delhi. However, i am now facing difficulties. The customer service and replacement team is asking me to get it replaced from the dealer in delhi, saying that they are not bothered after they give the doa (Death on arrival) letter. Now its my responsibility and my headache not hp's. The phone support people say that providing replacement in mumbai is possible but on ground reality is that noone from hp is ready to do that.

One of the executives, named mr. Manish krishnan and ms. Nisha nirmal, even said that its my fault. He said you have only 2 options that you either travel to delhi for replacing the laptop or send it via courier for replacement, this is between you and dealer, hp is no longer involved as i bought it from dealer. Highly irresponsible answer and solutions. These people said that hp has said that you can replace the product and hp's responsibility ends here. They are not bothered after this point.

Its not my fault that hp made a bad product. Why i am being penalised for it?

I believe, i made a wrong choice of choosing hp for my requirement. I have apple another product and they provide seamless services including replacements, if required, across the globe without any hassle to the customer.

Why should i pay the penalty for faulty product made by hp? I am not responsible for wrong product manufacturing or screwed up reverse logistics operations at hp, why should i bear the brunt of it?

This is highly unfair.

Please provide me a practical solution. And stand up to your claim of all india customer support in reality. Please arrange for the replacement of the laptop here in mumbai. I will not tolerate this unfair business practice from hp. This is nothing but harassing your customer for buying your product.

Looking forward to a prompt action.

Thanks and regards,

Nidhi singh
Caseid: [protected]

**do not buy laptop from hpshopping.In website. They are liars**
Placed the order id: 704195 on 7th april (Thursday). A customer care representative named poonam r (Extension # 25018) assisted me on call while placing the order, and when i asked about availability of the laptop, she said it will be delivered within 5 to 7 working days. I placed the order for hp pavilion 15-ab584tx and paid amouunt of 71990/- inr in an online transaction.
Today 11-april (Monday) i called the customer care, and enquired about my order. They said the laptop is not in stock and it will take 4 to 5 weeks to deliver.
I needed the laptop urgently and now i am hanged nowhere, i can't cancel the order, because hp will charge 5% cancellation charges. And i can't buy a new laptop because i don't have money.
Even if that laptop is not in stock, still it's available for purchase in hpshopping.In as shown in screenshot.
So guys, you better buy laptop from flipkart, amazon, snapdeal or any other e-commerce website but not from official website.

Dear sir

I s humayun rayachoty i purchase hp2520 hc printer
serial no:-CN4C52H37G
today i have got the problem[protected]
please rectify my problem as early as possible


s humayun
[protected]

My laptop model no is HP[protected]TU (C8C11PA).
my laptop recovery file has been currupted that why it is not working so it's a humble request please send me a recovery CD nd my laptop is out of warranty it is 3 yrs old...

Case id: [protected] case id: [protected] and two more forgotten case id.

Shame on hp, useless technician that you called yourself engineer.

Irresponsible and perfunctory customer services and onsite personnel.

How much time do you still required to get this done???????

Wes.[protected]@gmail.com

Let me tell you why i am really fed up with your services. I purchased this piece of in mid september 2015, the problem start to showed in earlier october, less then a month from date of purchase.

I called for help and first technician from the first vendor which he called himself engineer came by and changed the touch screen which is one the main problems, they closed my case soon after got the screen changed and i was told that they would follow up my case for at least two months to see if the problem persist, but they lied. And the rest problems were left behind. Then later i also found that the new touch screen is a defect product too.

I called again to open anew case, now a new vendor and new. So called engineer came, yet til now all the problems that stated in the case i'd still persist, and how long already..? Guess what 6 months.

I requested for a new pc so many times since you can't help but i got the motherboard replaced. Tell you what it doesn't do any good at all, then you asked me to update the drivers and bios... Well.., do i need to file a complaint if everything is ok now?

Do something about it please, i bought a pc to help me got things done easier not entertain with this.

Hi,
This one is regarding my recent experience with HP . I purchased my laptop 4 months ago . Within these four months I have raised about 4 to 5 cases regarding some technical issues . After that I have formatted my laptop thrice . A person visited my place but even he couldnt solve my network problem issue . I am using my laptop less than I am repairing . Now that the person from HP asked me to buy recovery drive to recover . I started recovery and it failed . Now the person from hp asked me to visit HP customer center .
I dont get time to visit you centers as I am working full day .so now what do you expect? Take a leave from office and visit your centers ? Or should I throw that laptop into a trash .One of my case ID is [protected]

Is it a joke going on ? Worst experience with any of the companies ever . I personally was a great supporter of HP . But now I will recommend everyone not to buy any HP products . Frustrated by your service . I either want a replacement for my laptop or refundd my entirr money. Frustrated by your laptop and your service .

Regards
Akshay Saroj

Hp gas booked on 25.03.2016 & booking no. Is 314012 and at the time of booking status shows as it will be delivered by 2-days, on next day it shows as it will be delivered within 3-days.

As we not get our ordered cylinder and on inquiring on phone they inform us that your booking has cancelled due to new rule of april-2016.

While online it shows has delivered via cash memo no. 182853 dt. 29.03.2016 . Which is till date not delivered cylinder to us. Please look into the matter as we have a single cylinder. And how can they adjust this none delivered cylinder in subsidy transferred too.

Requesting you to deliver cylinder in evening after 7.30 pm and update the subsidiary and online hp complain portal can't work

To whom ever it may concern
we have purchased a HP Product (Printer HP 5810) in the Sree Ram Technologies, Brodipet, Guntur. So it was good but had a problem with printing quality that was we are asked that Sree Ram Technologies they were suggested to us please complaint to customer care. so will you please attend for rectify the problem what we are facing.
we are Hanuman's Liver & Gastro care, 12-18-26, Kothapet, Muppirisetty vari street, Kothapet, Guntur, 522001. Ph: [protected] (RamaKrishna ) Manager.
when we are give the print was coming slowly and had difference printing.

Hello,

I bought an HP laptop which had Accidental Damage Protection included with it. Now my screen has broken. I want to claim my ADP coverage. But the only problem is I didn't register for ADP when I bought the laptop. Nowhere was it mentioned that I had to register for it when I bought the laptop. Now the customer care people are not covering my case under ADP.

This is crazy. I have ADP coverage, I paid for it. It is still less than 1 year since I bought the laptop. But due to a silly registration, I am deprived of it.
I surely would have registered, but I didn't know.

Please sort out the matter. I registered a complaint under :

"Your request is being worked on under Case ID number [protected].
STATUS: CASE IS GENERATED AND IN PROGRESS

Product description: HP Notebook - 15-ac027tx
Problem description: IN/NBD/TRADE/HP Notebook 15-ac027TX ALL/DISPLAY ISSUE".

They are asking a huge amount to replace my screen. Please look into the matter.

Prakhar Pandey,
IIIT Hyderabad.

Hi Team,

I registered first case on 2nd feb. Case was for ADP claim. Only few parts were replaced after 1 month. Back cover and the upper cover (keyboard) was not replaced as the endd said ADP do not cover scratches and dents. Even the dent is big enuf that laptop can not be closed properly and the speaker side is lifted upwards. After replacement there was HDD faliure. I called up customer service team amd they said they need close this case and then open a new case. I did the same. I opened a new case after 2 days of the closure of prior case.
They sent me HGST HDD which i did not accepted as, at the time of buying the product it was mentioned that there will be WD HDD and should be replaced by same.
The service team head Mr.Amit dogra and senior Kapil bluntly said that they can not provide me a WD HDD and we are closing the case. I was compromised and went for HGST HDD. Then i ordered a recovery disc and the disc was faulty. Even a engineer visited my place and after diagnoses he confirmed the disc is faulty and left.

Products handling in siliguri hp service centre near honda showroom is very very poor and response from the staffs is also very rude and i feel that they don't bother about the sentiments of the customers. I gave my brand new hp laptop to them ( case id 5049 )regarding issues of keyboard but after 16 days when i went to take it back i saw that my laptop was kept in very bad condition and lots of permanent scratches were there. They called on my phone and said that my laptop is repaired but when i went there it was not. I found more defects on keys plus those permanent scratches and my white laptop was soo dirty looking. They were soo careless that i took back my laptop without repairing it. When i asked them about the complaint register they said that they don't have it. If HP can't provide after sale service, i advice all not to purchase hp products. If any one still bothers please try to improve your after sale services and please don't hurt the sentiments of the customers.

I would like to lodge a complaint about our HP Pro M706n printer which we have bought not even one year and have some problems and yet almost 3 months from now and yet HP is unable to solve the issue, They claimed they will replace a new unit for us but keep pending and pending and pending, we ask them when will be the replacement, the technician said don't know. The printer's serial no is CNBXH35HXM, Case ID was [protected], We are suffering from Jan 2016 till now, we are a royal cusotmer, we have at least 20pcs of HP color and mono printers (A3 and A4 size) in the office but the HP's service and quality is getting worse and worse. Kindly look into our matter urgently. Thanks

Customer care service is very slow i don't find any employee there that they want to resolve my problem n they said that my engineer is not here call me tomorrow I'm really sad from this type of customer care service
i want to say after this type of customer care service i'll never pay for hp product n i had buy two laptop but other company not hp because your customer care service is very slow n not effective

Printer is not working properly, have changed the cartridges, still not able to print properly

Have been trying to schedule a technician visit, I must say HP customer service is a big disappointment. Every time one calls the toll free number, you are given number of the nearest service center to call. Have been trying for days, no one picks up the phone. Toll-free folks gave another number, this time the manager, guess what.. Manager does not pick up the phone either.. Where should one go to get the printer serviced!!? Really bad experience from a brand like HP.. Disappointing!!

Ankit
[protected]

I purchased this hp pavilion laptop before 7-8 months from pune...it is a version of windows 10 so there are lot o[censored]pdates are coming...i updated all that, , , that time also lagging problem was there...i tried to reach you many times...i call in hp service centre...but they didnt response...they said there service provider is not available...but i have many complaints in laptop now...laptop has the lagging problem...i response very slow...sometimes it is suddenly stop performiong all d operation...please response as soon as possible...due this i m facing lot of problems...it creates obstacles in my work...

Hi,

I have paid bill for my new HP laptop in croma on Jan 3rd 2016.But got the laptop in hand only on Jan 9th 2016. Laptop model is HPACTU101. from the first week onwards I started experiencing so many problems in the laptop like cracking in audio, mouse pointer was not working properly, space key was not functioning properly and the laptop was dead slow. As soon as I reached the croma to resolve all these problems, they suggested to contact HP support. When I contacted HP technical support, a female answered the call and asked for all the details to raise a compliant, as soon as she got the details she said there is an system problem so she cant raise the complaint right now and she promised me that she will give a call back in 2 hours but she never come back. I was waiting for a whole week and again started contacting the HP technical support, a guy answered the call and took all details and raised a complaint and he looked into the issue (recovery is done on the laptop and some driver uninstallation is done by them through phone itself) and problems were not resolved after keeping that case for 3 weeks. They wanted to close the case so they closed it. After that also I have raised one more complaint to HP technical support and I found there is a gap in the laptop lid and whatever problems I had earlier was not resolved, in the same day I contacted at least 5 to 6 times to resolve the issue (whenever I call them a new person will be answering and I have to start from the beginning), finally its not resolved. I have shared the snapshots of the gap in the lid and asked for a replacement which they don't wanted to give. I have clearly explained them that this is my first laptop sentimentally its giving bad impression and its really bad to use this laptop in this way. The response from the support executive was rude. I escalated the call to their supervisor and the case escalated to Bangalore team to resolve the issue. After that a service engineer is sent to my place and he took a snapshot and confirmed that there is a gap in the lid. Once that is been confirmed a new spare is been received to change that in my laptop. After changing that I started experiencing sound in while closing and opening the laptop and still there is a gap in the laptop lid. also noticed a gap in the bottom of the laptop also. Again I ran to HP technical support, a female answered the call and she was very rude in handing me and the call got escalated to supervisor and he said he cant do the replacement. Finally he said he will send a service engineer to revisit. I told them I will be raising a consumer complaint on HP. This is been continuing for last 2 months and no solution given to it. Mentally am undergoing a worst stress because of this problem. and this is my first laptop and making me to feel very bad. I have to login from home in this laptop to work for my office, because of these problems I couldn't do and I lost my self respect in the team and got scolding from my Team Leader. Mentally am stressed a lot. I am spending 3to 4 hours for every weekend on the same problem. Because of that my personal life also got affected.

Please help me getting the
I) refund/replacement for the laptop
ii) Pay compensation towards the physical strain and mental agony suffered.
ii) the cost of this complaint.

I have added all additional documents along with this complaint.

I have hp laptop which is not working properly.My laptop serial no is cnd42835c3, which is under warranty, i have lodged compalin on 15/3/2016 and engineer from jabil service centre visited and suggested to change ram, then 2nd engineer visited with ram but he said ram is ok os cd is to be ordered and he said he will mail and proceed the same, but now today is 23rd march 2016 but there is no communication from company .I am fed up with company service.Never buy hp laptop.

Respected Sir/Maam
With due respect to I say that I have purchased hp laptop 15r119tu in 21/05/2015 along with an antivirus k7 total security. from that on word I am suffering from data counterfeiting. I mean, data in my laptop is not secure. my all private files and folder are not secure. I discussed it with your given HP help line toll free no.. but they told me that we are not responsible for such issue. you can take legal action. I agreed this recommendation at that moment. but recently I have come to know that An RFID microchip is installed in my laptop with out my consent. which is sharing my data illegally. I studied about this chip from the internet. All the disadvantages of this chip are very harmful.

Therefore, I am requesting you Kindly look into the matter and get my grievance redressed.

Thanking You.
Nitin Kumar Tripathi

I placed a Windows 8.1 recovery kit for my hp laptop as HP service center installed a duplicate windows when i had given my laptop for hard disk exchange. When i asked them to provide me a genuine windows they told me to buy a recovery kit as they do not provide it for free. So i ordered it and paid the money online but it's been over a long time i haven't received it yet. Very cheap products as well as service from HP. Really annoying

It is to intimate that, one HP Lasejet P1108 purchased recently. But the same is not working properly. Kindly arrange to depute your engineer to resolve the issue immediately.