I had ordered my HP Notebook 15s-dr1000tx on 23rd September 2020 and it was delivered to me by 2nd October 2020, It worked fine for almost a year, then on 19 September 2021 (almost few days before my 1 year warranty was about to expire), while using it as usual it shut down all of a sudden and did not turn back on, the screen went dark while the power light was still on, pressing or holding the power button did not do any good.
I then proceeded to give it to an authorized HP center, and after some time they gave it back to me in working condition saying "It had moisture in it nothing else wrong". Since this happened the exact day and was given back to me within an hour, no formal registration of the issue was done. Few days later the laptop stopped again in the same way as described before, I then again proceeded to go to the authorized HP service center, this time they asked me to keep the laptop there for them to check and informed me that they would only be able to return me the laptop in at least 3 weeks or more. This was a huge problem for me as I had online classes to attend regularly and had my exams coming soon. They said they cannot do anything about it and that it would at least take 3 weeks. That was the only authorized HP service center in Kochi with the next one possibly being in another district.
So without any other solutions remaining, I had to get my laptop back and give it to a third party Laptop repair center, they said that there was an issue with the IC and gave it back to me in working condition the next day and charged me Rs. 3800/- for it, soon few weeks later the laptop shutdown again, this time they didn't charge anything and said that it was some issue with the battery. months passed and the laptop shutdown again. We didn't go to the same Repair center this time and gave it to another, There they asked Rs. 900/- to fix the IC again, soon the laptop died again for the 4th time few days later and this time they fixed it and said that the issue lies with either the battery or the IC and can occur again.
None of this would've happened if there was some means for me to get my laptop repaired within a few days, being a full-time CS student, I require my laptop everyday for my education, so there was no way I could've gone 3 weeks without the laptop which again was a time period they assumed that would take. I'm now using this laptop not knowing when it's going to die out again. I do not come from some wealthy background to shell out so much money whenever a random repair comes up. I had bought this laptop after reading all the reviews that said only good things about this product and all the reviews that said how reliable HP laptops are and how you can use them for several years when this one couldn't even make it past one year. I hope that HP finds a solution for this issue and try not to distribute more of these faulty products which ends up costing so much money.
HP India customer support has been notified about the posted complaint.