HP India Complaints & Reviews

Working is very slow either it is new computer

HP Pavilion Gaming - 15-dk0049tx.

Case Number : [protected]
Serial Number : CND9370BQB
case id:[protected]

I have registered my case regarding the display issue on 24/01/2022 .#case id:[protected]
For this I got a response on 28/01/2022 after Complaining to service head, stating that
"your case has been forward to concern team, they will connect with you within next 24 Business hours".
But i didn't get any response.

After many talks consistently with the consumer team and the floor supervisor
I received a quotation for validation on 2/02/22.

And it got delayed for providing me the payment link .for this i keep on calling to the consumer support consistently for seeking the update

I finally paid for the validation charges of 1534 /- through the payment link provided to me for the person to visit my location.

After that the service provider
(HP support) failed to assign my case to particular service center and on this i called to the consumer support and asked to provide me with the contact numbers

The agent who spoke to me said we d finally gave me three contact numbers of three distinct areas that is of vijayawada vishakapatnam, rajahmundry and told me to contact them and confirm with the particular service center on my own

Is it not the responsibilty of the
service provider(HP) to assign a service center or the customer to reach to every service center to get the confirmation?

After the payment also the service center person didn't reach me

To acknowldge this i keep on calling to the consumer support consistently minimum four times a day.

Finally after complaining through mail .the service center representative called me and asked me what the issue was?
I replied : It is a clear cut display issue so that i need a quotation for the new display part

The service center representative assured me that they will place a request to the concerned team on my behalf.

I waited for 2 weeks and then called them
They replieed that they didn't get any response so that instructed me to place a request from my end

I do placed a request for the quotation and i waited for 8 business days.yet i didn't receive any quotation for the part i.e
The Raw pannel display.

In this process again, i keep on calling to the consumer support consistently in order to fetch the quotation.

Is it not the prime duty of the service provider(HP) to atleast update the customer on this?.It is not done.

After the case got escalated to higher level i was requested to wait for another 24 -48 hours i waited yet there is no response

leave about the actions that are taken to
Resolve the issue.At least a mail should be given to the customer stating the update.why is it not done?

I again reached the consumer support and and spoke on this, they said sir as today is a holiday and the upcoming two days are holidays you should again wait till monday.
I agreed and again i called on monday.
They

The same scenario has been repeated i asked for a call back .in that particular week i asked to schedule for 4 call backs of which i received none of them.

They again at the end of the week i was told that i have to wait till monday

I did the same without having any scope to do so.

I didn't get a call back nor the response

After many coversation and complaints i got a quotation

For this also i have faced many issues inorder to make the payment
As the payment link is not provided to me
And i spoke to many agents of the consumer support
To provide me the payment link
For doing so, they have arranged me call backs of which i received none of them
No update no reponse is given

Later, I received a mail on 14th march from the following person
Stating that i will be allowed to make the payment shortly

After that i didn't receive any kind of information or instructions to process the payment

For this also, i keep on calling to the consumer support consistently, floor supervisors had a coversation call backs are been assured

(Vijay Kumar
HP Customer Support
HP Chat WhatsApp Number : [protected]
Redemption web site : www.redeemnow.in
https://support.hp.com/in-en/service-center)
Mail:[protected]@hp.com)
...
Still got prolonged and not resolved yet
I would be able to explain the rest on phone

I paid 16, 021/- rupees for the raw pannel display and it had been many weeks yet,

No Service is provided

I was provided with the false information stating that " There was a delay in dispatch of the part" without being infoemed with the actual cause.

No call backs were received till yesterday
Nothing was sent in mail

Without the intervision of mine the work order got cancelled

Service center representative didn't contact me

Several times i asked for update and i didn't receive any

Yestered i got a call back from
Mr.Mandeep
HP Trusted Advisor
INDIA Consumer Support – Personal System
HP Customer Support
He, explained me everything and apolozised for the inconvineance
He asked me to sent the details of the bank to initiate the refund and to raise the newworkorder

I was not updated with the progress of it
What i could do?

I want an update regarding the process of the refund

And new quotation from service center to make the payment

And the service to be done at faster rate

Please do take it as a serious concern and

Resolve my case at the earliest possible
Probably within a week

I m ready to provide you with what ever details required.

On Thu, 21 Apr 2022, 06:13 lakshman kumar, wrote:
HP Pavilion Gaming - 15-dk0049tx.

please find the case details below,

Issue Reported : Bank account snapshot
Case Number : [protected]
Serial Number : CND9370BQB


I have registered my case regarding the display issue on 24/01/2022 .#case id:[protected]
For this I got a response on 28/01/2022 after Complaining to service head, stating that
"your case has been forward to concern team, they will connect with you within next 24 Business hours".
But i didn't get any response.

After many talks consistently with the consumer team and the floor supervisor
I received a quotation for validation on 2/02/22.

And it got delayed for providing me the payment link .for this i keep on calling to the consumer support consistently for seeking the update

I finally paid for the validation charges of 1534 /- through the payment link provided to me for the person to visit my location.

After that the service provider
(HP support) failed to assign my case to particular service center and on this i called to the consumer support and asked to provide me with the contact numbers

The agent who spoke to me said we d finally gave me three contact numbers of three distinct areas that is of vijayawada vishakapatnam, rajahmundry and told me to contact them and confirm with the particular service center on my own

Is it not the responsibilty of the
service provider(HP) to assign a service center or the customer to reach to every service center to get the confirmation?

After the payment also the service center person didn't reach me

To acknowldge this i keep on calling to the consumer support consistently minimum four times a day.

Finally after complaining through mail .the service center representative called me and asked me what the issue was?
I replied : It is a clear cut display issue so that i need a quotation for the new display part

The service center representative assured me that they will place a request to the concerned team on my behalf.

I waited for 2 weeks and then called them
They replieed that they didn't get any response so that instructed me to place a request from my end

I do placed a request for the quotation and i waited for 8 business days.yet i didn't receive any quotation for the part i.e
The Raw pannel display.

In this process again, i keep on calling to the consumer support consistently in order to fetch the quotation.

Is it not the prime duty of the service provider(HP) to atleast update the customer on this?.It is not done.

After the case got escalated to higher level i was requested to wait for another 24 -48 hours i waited yet there is no response

leave about the actions that are taken to
Resolve the issue.At least a mail should be given to the customer stating the update.why is it not done?

I again reached the consumer support and and spoke on this, they said sir as today is a holiday and the upcoming two days are holidays you should again wait till monday.
I agreed and again i called on monday.
They

The same scenario has been repeated i asked for a call back .in that particular week i asked to schedule for 4 call backs of which i received none of them.

They again at the end of the week i was told that i have to wait till monday

I did the same without having any scope to do so.

I didn't get a call back nor the response

After many coversation and complaints i got a quotation

For this also i have faced many issues inorder to make the payment
As the payment link is not provided to me
And i spoke to many agents of the consumer support
To provide me the payment link
For doing so, they have arranged me call backs of which i received none of them
No update no reponse is given

Later, I received a mail on 14th march from the following person
Stating that i will be allowed to make the payment shortly

After that i didn't receive any kind of information or instructions to process the payment

For this also, i keep on calling to the consumer support consistently, floor supervisors had a coversation call backs are been assured

(Vijay Kumar
HP Customer Support
HP Chat WhatsApp Number : [protected]
Redemption web site : www.redeemnow.in
https://support.hp.com/in-en/service-center)
Mail:[protected]@hp.com)
...
Still got prolonged and not resolved yet
I would be able to explain the rest on phone

I paid 16, 021/- rupees for the raw pannel display and it had been many weeks yet,

No Service is provided

I was provided with the false information stating that " There was a delay in dispatch of the part" without being infoemed with the actual cause.

No call backs were received till yesterday
Nothing was sent in mail

Without the intervision of mine the work order got cancelled

Service center representative didn't contact me

Several times i asked for update and i didn't receive any

Yestered i got a call back from
Mr.Mandeep
HP Trusted Advisor
INDIA Consumer Support – Personal System
HP Customer Support
He, explained me everything and apolozised for the inconvineance
He asked me to sent the details of the bank to initiate the refund and to raise the newworkorder

**Everything could be verified from the telephonic conversations that are recorded for quality and training purposes. I have no objection on this**

**Also through the casenote and the mails sent on behalf of hp.**

I was not updated with the progress of it
What i could do?

I want an update regarding the process of the refund

And new quotation from service center to make the payment

And the service to be done at faster rate

Please do take it as a serious concern and

Resolve my case at the earliest possible
Probably within a week

I m ready to provide you with what ever details required.

I've initially received a damaged product and after complaining a lot of time no help from tech team was received instead they denied the request for onsite tech visit. The product was on 14 days of replacement window and registering for the resolution of the issue the tech team failed to send a technician and after the system screen got damaged they are saying no replacement will be entertained as the screen damage is induced that too they analyse this on basis of a video and didn't send the technician.

I bought a HP 15s laptop 2 months back, 3 days ago its fan stopped with a big sound. I registered a complaint with HP and they told me to wait 48 hours, a representative would call me, I waited and no one called me. I contacted them again, they told me to wait 24 hours more and again no one called . I contacted them today and they are telling me to wait 24 hours more . What type of service is this . Also how a laptop that was just 2 months old become damaged . Is it a faulty product . Very poor service, poor quality product.

Date of incident: 14/4/2022
Called HP printer support @[protected]

Call was picked up by Arnav/arnab Nambiar..The agent didnt provide his name properly this is what was picked up on the call. First I told him that the issue is with the PowerON of the inkjet printer and told him that I have performed initial steps then if anything missed he can let me know..Upon that he said are you infront of computer as we will have to troubleshoot the issue. Then I conferenced the call with the person who was available at the printer location. Now he asks for serial number and says thats its out of warranty you will have to reach out to the local store. If that was the case the customer representative could have asked me in the call itself..I agreed that I will contact the local store but then I insisted him to tell the steps of troubleshooting which I can try by myselft and if still the issue I will reach out to the local store. But here the agent annoyed stating I cant provide troubleshooting steps please contact local store only or see the online article!! We are from technical department and cant do much..so what was the harm informing the steps which we might have missed and we are to contact the local store..It felt as if the agent didnt know anything and he was just pushing the customer to go away. Even when asked for supervisor he stated that he was very busy..Very poor and bad experience from HP support customer care India.

बांके बिहारी फिलिंग स्टेशन निराली रोड एटा उत्तर प्रदेश

Two printers are showing an error, which is not installed. Please resolved the problem

Two printers are showing an error, which is not working. you are resolved problem

Respected Sir/Ma'am

This is to inform you that my HP Pavilion - 15-cs3006tx (Serial number: 5CD043RGWH) is causing the issue in the display screen during changing tabs or while multitasking., despite the replacement of the screen on 08/01/2022 and the motherboard also on 28/01/2022 by the hp service center.

I have faced this issue numerous times despite the replacement of major hardware i.e screen and motherboard, still, I am facing the same issue. I am totally dissatisfied with this product because of facing this severe issue.
Being a student creates a lot of wastage of time and problems while attending my online classes and while doing other tasks especially while multitasking.
I don't want any further replacement of any component rather the replacement of complete unit because even after replacement of any hardware or software than again I have to keep my laptop in observation which is a lot of time-consuming to figure out the problem, as I am a student, I can't observe it on daily basis and can't be ready with a camera to record the problem.
You can also check that my case has been continuing for a very long time i.e past 3-4 months. This is my request that my complete product should be replaced with a new one, I don't want any further changes, I now have no time for observing anymore and can't spare to record videos every day as proof as I am a student.

Many times when talking with HP service experts, they have checked and updated the BIOS and Windows and have found no problem in them, so I don't think that it is any software-related issue. Complete replacement of the laptop will only solve this issue.

This is my kind request as a student, that due to this issue a lot of my time goes into observing and capturing this issue even after component replacement. Now I have lost my faith and even after something will be replaced again, I will always feel insecure about the same problem coming again.

I am attaching a video with a visible date and time to address my issue below. Kindly look into the matter to resolve the issue by complete replacement of my product only.

I request to to kindly take up the matter with HP for complete replacement of my defective HP Laptop.

I hope that my issue would get resolved as soon as possible after complaining on consumer complaints, as HP didn't take up required actions.

Yours Sincerely
Manas
Phone no.-[protected], [protected]

Case number:[protected]
Our laptop is not switching on, it is showing preparing automatic repair but it is not processing. Sometimes it is not even showing preparing automatic repair it is just showing the starting screen like hp is written over there and that loading round dotted circle.
Since the last three days we are contacting the customer care but they are not resolving our problem. Daily we are talking for about 1-2 hrs and at the end they all just said that we'll get a call arranged by them but never received one.They also said that they'll send a technician but didn't sent him. Instead we just called them everyday by ourself still they don't resolve our problem.
Our laptop is UNDER WARRANTY PERIOD
Kindly fix it ASAP, send the technician.
Otherwise replace it.

Respected Sir/Madam, ,

I raised a service request for printer installation but no technician came to provide his service till now. Kindly take immediate action.Case Id: [protected]
Service Reference Number: BTDM9860-01
MOb- [protected], [protected]

I have HP omen series laptop. It's keyboard is not working properly. some keys are not responding. My laptop is in warranty.

I lodged a complaint about laptop battery failure on 11/09/2021 in HP, case id no. - [protected]. No update regarding the resolving of the issue was provided after calling again and again for months. They used to say the quotation and other details will be shared in 4-5 hours every time i used to call customer care. Now few days ago i called them and they created a new case id with case no. - [protected]. Its been several month from the lodging of complaint and till date their is no solution provided.

Laptop key pad not working

My hp laptop au1089 ryzen3 not working after buying 8 days. i contact hp service center they give me doa certificate and ask to reace from sellar but flipkart not giving me satisfactory ans and they take unnecessory time i want my money back or replace it quickly

I bought this a month ago in Flipkart, initial speed is slow .now, it's asking format for every time opening this drive

I bought a computer dueing last july, which is starting properly . While charging the laptopn, it shows red colour . Even if we long long press the power button, laptop is not getting powered on .Need a service as tos laptopn is stillnon warranty

My hp laptop was not turning ON ie. No display. But the power LED light was blinking continously. And also while charging the charging LED light changing from orange to white continously.

My chromebook buied in december and is going overheated and charge well from last 20 days . i submitted complaint at service centre or HP care but they could not resolve my problem from last 20 days . i want to resolve my problem or exchange or check my chromebok .but they could not sent engineer . i atttched my mail or invoice of chromebook.

I have purchased hp pavillion laptop Eg1000tu for which I have paid 63099 under students offer but hp store Milano Bank More dhanbad jharkhand have taken a extra money of 2.5% as a transaction charge of credit card which is paid by merchant not by customer as per rbi guidelines so please look into this matter as soon as possible