Sir,
I had purchased your lap top a detailed below :
Laptop - HP2000-2D03TU Product Serial no.5CG3245F9T
Date of purchase 15/08/13 from Reliance Retail Limited, 17/401, C1, 2nd Floor, Focus Mall, Calicut, Kerala-673002.
The above product was purchased for Rs.26, 500.
I was prompted to buy your product only because of your HP brand name. But to my dismay, the laptop keyboards became unserviceable within a year. I tried to contact your dealer at the above address but they were not picking the phone. Then due to my busy schedule and as I was out of station on official requirement I could lodge the complaint with Reliance Retail limited at the above address just a week after 15/08/14. Immediately without even a iota of doubt they replied that my guarantee period of one year is over and nothing can be done.
I was forced to buy ( since there was no other option) a keyboard from Reliance after payment of Rs.625/- which has to be connected to the laptop as they said the original one I have to pay huge amount.
It may not be out of place to mention that I even advocated about your laptop and my few friends have purchased your products.
I cannot comprehend with what had happened to my HP laptop. After paying a huge amount, this is the price I have to pay for having purchased a HP product.
In view of the above, I request you to kindly arrange replacement of my laptop key board free of cost.
My mobile no. is [protected] and my e.mail ID is shaju.[protected]@yahoo.com
Thanking you, in anticipation,
Regds..
Shaju.T.P
Aug 14, 2020
Complaint marked as Resolved
HP India customer support has been notified about the posted complaint.
We got the letter from HP REDEMPTION about approval and speicfy that, all that free gift will deliver very soon. But after two months we didnt get complete gift from HP.
a) 2 Years Extended Warranty - Yet Pending from HP SIde
b) Cordless Mouse and Headphone - Not received
c) Book My Show 5 Digit Code is invalid - Message from BOOK MY SHOW
d) Invalid Ley of Mcafee Antivirus.
As very big brand in Computer, and the way they are cheating with customers.Its ridiculous. We want all free gifts and warranty as per the scheme otherwise we will move further against the company