HP India Complaints & Reviews

Hi
I have been facing with the Laptop issue like it hangs many times with different behavior, like sometime it crackling sound some time it freezes and sometimes it freezes for short period of time and got restarted and some time it restarted .

I have been following with HP care and after 4-5 rounds of the issue HP has replaced the mother board and now again I am facing the similar issue again and again and no resolution.

Now I am fed up with it, each time I spent two three hour and it is wasting my time.

So let me know what could be done and why the [protected] case was closed without knowing that issue is resolved or not.

I am expecting a professional reply and resolution from HP.

Thanks
Kailash Dhiman

Dear team

Before Two month we purchased HP LaserJet 136-A Printer
Here we facing more issues. Printer toner issues, Printer line issues
Low toner intimation issues

Respected Sir/Madam

I am Santhosh Kiran writing this mail to you with disheartened service on my HP laptop. I had complained about my system which was not functioning properly. My laptop keypad was not working and I had run the system diagnose according to your consultant on 25th November and received case Id [protected]. I was told that the engineer will reach me on 29th November. Since there was no sign from your side, I called the customer care number and I was given the service centre number which I did call in which one number came as switched off and another number as the wrong number. Then again I called back to the customer care and I was promised that the engineer will reach out to me by evening but there was no sign. But in the evening I did receive a mail saying that they tried to call me but I was not reachable, which is an utter lie…because I was at the place from morning till evening one place waiting for the service. You just cannot bluff me. In the evening again I called customer care which went on for 25 minutes to find out why they did not turn up and finally I was told that the key pad was out of stock.

Is it a way to deal with the customer? I took an off from the office only so that my system is repaired, I took an off since I had received an assurance and message that the engineer will reach on 29th. Worst is in the evening you people are telling me all your problems and they will do it only on 1st December and I have to wait till then? I humbly request you to compensate me by reaching out to me by tomorrow. Hope you understand me. Please do find the copy of the mail which was sent to me saying you people reached out which is a lie.

Thank you in advance.

Santhosh Kiran Nazareth

I purchased Hp laptop before 6 months. But one week before I had issues in my laptop so I gave my laptop to the authorised service centre because it was under warranty. I received my laptop serviced after one week. But a day after I received my laptop the same issues raised . Again I gave it to the same service centre . I got my serviced laptop after one week again. After two to three days i got the same issues in my laptop. Again I gave it the same service centre. This is the third time.
I'm working in a private sector. I'm going all the way from Purasaiwakkam to Tnagar for servicing my laptop. It's a time consuming and hectic work. Either I need my laptop to be serviced properly or I need my laptop to be replaced

Laptop bought two months ago has manufacturing defects. The motherboard is defective.
They refused to replace laptop.
They are not even replacing the defective parts.

My printer was purchased in Oman and needs to be regionalized to India, so that i can purchase a local cartridge.
In the support - i see 2 vendors but none of them are picking the call. Mainly Wipro Limited - Skypro technologies is hopeless not even picking the call to enquire about the same.
Very bad service from HP
Please call me @ [protected] to discuss further

Mera hp ka printer kharab ho gaya hai to maine hp costomer care ko call kiya to unhone kaha ye printer hum repair nahi kar sakte maine kaha mujhe aap thik karake do me change jo bhi hoga dene ke liye tayar hu unone sap sap na keh diya...

Jyotsna filling station cheat people by filling petrol for two times. When someone ask to fill the tank, they pretend that hear to fill for 500. They really don’t put any petrol, just pretend of putting the petrol. When you complain and ask them to fill the tank they do it and this time they really fill the tank and take the money for both filling. This way they keep the 500 for themselves. My husband and me were cheated by this people two times. Don’t know where to complain.

Any concern person please investigate and take proper action against this filling station. Thank you!

Hp memory card class 10 is cruppet

One of the agent called from naukri to my sister that there is a job opportunity in hp (Hewlett-Packard) company and needs to pay 2500 and paid already for registration. They said it is a refundable. After that I received a mail from hp and below details are mentioned. And I rejected the offer and I refused to pay the money and refund the amount for registration.Now they said won't give refund the 2500. Kindly check these issues. Somebody's cheating with your brand .

Hi,

I have made a gas booking on HP Gas App online on 12-November’21 for 960 rupees. The Booking does not reflect on the App and on trying to reach HP twin city gas, there’s no answer at all from over a week-none of their numbers work.
How can I get my money or booking done ?

Consumer no: 506930
HP twin city gas company, SP road branch

I was working on my laptop and i tried to shut it down after I finish working but while it was in the process of shut down it burst out on my stomach and I got injured .

I have purchased hp laptop 6 months ago. Now there is DISPLAY ISSUE i contact to hp support there is No action taken they always saying there is no problem etc or my product have 5 months warranty left . Very bad experience from hp i'm not expect this from hp

I bought hp laptop 11th CI5 8GB 512GB 14DSQ2535TU on 2nd september 2021 and it started having issues from 30th september 2021 . it has not been even a month and my laptop started having issues. the model is faulty piece and the gaps between the services is also too long. after complaint on 30th sept 2021 on 16th oct 2021 i had replaced its motherboard. still it had issue of power button so it was changed by company under warranty period.it...

Sir.
This is with reference to my complaint Case Id 50259327 or [protected].
in spite of repeated follow-ups over phone and email issue is not resolved till now neither received positive behavior from the customer care team. Due to high brightness issues, my kid's online classes affective and loss of study but no one showing willness to resolve the issue in HP team.

I am attaching my communication as below to show you act of your team.

Is it my mistake I bought a product from HP with faith for better after-sales service ?

Mumal Swami
Fri, Nov 19, 8:46 AM (1 day ago)
to CSS_Service

Please note my alternate number.

[protected]
[protected]

With regards

Mahesh Kumar Swami

On Thu, 18 Nov, 2021, 6:31 PM CSS_Service Head, wrote:
Dear Customer,

Thank you for contacting HP Customer Support. We value the opportunity to serve you.

My name is Seyed Faizan.This mail is regarding your support call with case ID-
[protected]

Tried to connect with you to provide an update on this number [protected] however call was unanswered.

Kindly provide an alternate number if you want us to connect with you.

We assure you to provide the best resolution on this.

Please revert in case of any queries

Thanks for your understanding and patience!

Warm regards,

Seyed Faizan

HP Customer Support ​

HP Toll Free Number :[protected]

HP Chat WhatsApp Number : +[protected]

Redemption web site : www.redeemnow.in

https://support.hp.com/in-en/service-center

Need support beyond support hours? You can try our Self-Help options available 24/7

HP Virtual Agent | HP Support Assistant | howto4u | Service Center locator | HP Care – Mobile App

From: Mumal Swami
Sent: Monday, November 15, 2021 10:16 PM
To: CSS_Service Head
Subject: Re: Complaint Regarding The Service Provided

Sir
I am extremely disappointed. Since the past 2 weeks we are replying to your queries only. It is affecting my children's online classes as that much brightness isn't suitable for the eyes. I am sorry to say that if this problem isn't resolved in the next 24 hours I have to escalate this issue to a notch higher. I hope you won't let your reputation down.

On Mon, 15 Nov, 2021, 3:37 pm CSS_Service Head, wrote:
Dear customer,


Thank you for contacting HP Customer Support. We value the opportunity to serve you.

My name is Seyed Faizan. This mail is regarding your support call with Case-ID-

This is with reference to the trail email, As discussed, we have forwarded the issue to the concern team so please allow some time to check with team and we will get in touch with an update

We assure you to provide the best resolution on this. Please revert in case of any queries

Thanks for your understanding and patience !

Warm regards,

Seyed Faizan

HP Customer Support ​

HP Toll Free Number :[protected]

HP Chat WhatsApp Number : +[protected]

Redemption web site : www.redeemnow.in

https://support.hp.com/in-en/service-center

Need support beyond support hours? You can try our Self-Help options available 24/7

HP Virtual Agent | HP Support Assistant | howto4u | Service Center locator | HP Care – Mobile App

From: CSS_Service Head
Sent: Saturday, November 13, 2021 12:48 PM
To: Mumal Swami
Subject: RE: Complaint Regarding The Service Provided

Dear Customer,

Thank you for contacting HP Customer Support and for sharing your valuable feedback.

This mail is regarding HP support case ID 50259327. We sincerely regret the inconvenience caused.

This is to acknowledge the receipt of your email and to confirm that your case has been assigned to Mr. Faizan from CSS Head and he will connect with you within next 24 -48 Business hours.

Please revert in case of any queries.

Thank you for being a valued customer

Regards,

TASMIA M

HP Customer Support

HP Toll Free Number :[protected]

HP Chat WhatsApp Number : +[protected]

Redemption web site : www.redeemnow.in

https://support.hp.com/in-en/service-center

A close up of a logo

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Need support beyond support hours? You can try our Self-Help options available 24/7.

From: Mumal Swami
Sent: Friday, November 12, 2021 9:08 PM
To: CSS_Service Head
Subject: Complaint Regarding The Service Provided

Sir

I am writing this to bring to your notice that I am utterly disappointed by the service provided ( Case Number :[protected] by such a big and reputed firm.I am facing brightness issues (brightness set to 100% neither decreasing nor increasing ) since a week. I contacted the service centre and they tried to resolve the issue on that day but even after a 1 hour try they were unsuccessful. So they called us agin next day to send a technician who came today. He said that we need to recover this pc which requires 32 GB pen drive which will take 6 hours and also that I need to do it on my own with the help of call centre. So why have you send the technician if I had to purchase and set everything alright. The call centre representative was unable to solve that's why he sent the technician but now they are saying agin to contact the call centre. I am astonished with fact that eventough my computer is in warranty period I am facing such headache issue so what will happen if the warranty period expires! Not at all Happy with your after sales service. I have also attached service call report for your convenience.

Hope you will take actions as soon as possible.

More than a month, I am tired of calling customer care.. under warranty HP Monitor to be repaired

Case Number [protected] - Created
Case Status New
Case Created Date 10/18/2021 05:50:02
Customer Name Rengarajan G
Contact Number (Primary Phone)
Contact Number (Mobile Phone)
Primary email address g.[protected]@gmail.com
Country India
Product Name HP 24f 24-inch Display
Product Line Volume Displays
Product Number 3AL28AA
Serial Number B07DT3SSMT
Failure Description I bought HP 24 inch (61.0 cm) Ultra-Slim LED Backlit Gaming Monitor - Full HD, 75 Hz Refresh Rate, AMD Free Sync, Anti-Glare, IPS Panel with VGA and HDMI Ports - HP 24F Display - 3AL28AA (Silver) | B07DT3SSMT ( B07DT3SSMT ) on 30.06.2020 - now 50% of screen blurring with grains.

I have not received cash back till date either 5% cash back on purchase amount and / or interest on no cost EMI.
Purchased laptop from HP ONLINE STORE VIDE
ORDER NO [protected] DT 02/07/2021
But c.care say interest amount sant to my bank on 30/9/21, bank say no amount credited to my account on that day to till date.

Shruti Sakunia
Jharsuguda 768201
Odisha

HP have purchased HP Ink Tank 319 printer on 9-oct-2021, with in 40 days the printer is not working and as per agent multiple parts of the printer have to replace.

It's been 4 days, I am not getting help from HP support staf and manager, it's really serious matter and being a customer I am not all happy with the product.

I have requested for product replacement but the manager is saying after 7-15 days of purchase it's not replace able.

This is really impacting my day to day activities and the behaviour or manager and support staff is not good at all.

Please think twice before you order HP product, else you will suffer like me

CPU are not working.
Serial Number 1N111701DV Display going to sleep
Serial Number 1N112702JW User Profile Service Failed
Serial Number 1N111701D4 CPU is not working
Serial Number 1N111701BX Mouse not working

Since more than a week we are taking a follow up but there is no proper solution we are getting till now. Fed up with HP service, if same will be continued then action will be taken by higher authority.

You can reach us
Contact Number: [protected], [protected]