HP India Complaints & Reviews

i am having a laptops of hp model no and product no dv4-1240Tx/NL095PA,Sl no:CND90728LQ .There is continious issue of flickering with horizontal line at the bottem of the display i had contact with my nearest hp service center in maha electronices Pvt.Ltd. in indranagar they had change my display nine time but the problem is repeating again and again what they are doing i don't know these time i demand for a new laptop as because i am haveing a legal issue i an fedap with these laptop plz understand my problem and give me a sutable update in my email id [protected]@rediffmail.com or my mob no [protected],[protected]

Dear Sir/Madam

Please note the below mentioned complaint that i have emailed to the company(HP)



I had registered a complaint regarding my desktop on the 8th November 2010 and the same was checked by your technician.He claimed after checking, that the TFT monitor had some fault and advised us that the same needs to replaced
It has now been over a month and after numerous telephonic follow ups with Goa and Delhi offices, we are still awaiting corrective action from your side
Since the monitor is under warranty, we were given to understand that your company will be replacing the same.After speaking to your customer care initially it was conveyed to us that this particular monitor is not in stock which was very surprising
What was even more shocking was when we were told that you have stopped manufacturing this monitor and that “some one would get back to us shortly”. It has been over a week and we have not heard from anyone regarding our problem


My computer has been out of order for over a month and it is very disappointing to realize that a huge MNC like HP has this kind of an attitude towards their customers and the sorry state of your customer care policies&procedures



This entire experience has given me a lot of stress and inconvinience, not to mention the expenses that I have incurred to make STD calls for the numerous follow ups, without any measurable response from your offices



I sincerely hope that you will do the needful in order to solve my problem, failing which I would be forced to approach the consumer forum or other suitable agencies in order to get a solution

I have purchased the hp LAPTOP from the hp dealer and was assured that after sending the Scanned copy of Purchase Invoice and the Bar coded serial number sticker they would be sending me the Titan Gift voucher.

Till date(15/12/2010) no voucher has been received.
After lodging the complaint on [protected]@solutions-intg.com they have sended the below reply ::

From: [protected]@solutions-intg.com [mailto:[protected]@solutions-intg.com]
Sent: Sunday, November 28, 2010 5:03 PM
To: K K Singh
Subject: Intimation for closure of Compaq Presario/HP Pavilion Notebook Diwali Celebration Offer

Dear Customer,

This is with reference to your participation under Compaq Presario/HP pavilion Diwali Celebration offer, in case you are submitting the claim documents for the first time, please be informed that we shall not be able to accept your claim documents for validation and processing of the redemption item since the last date of the submission of claim documents was 25-Nov-10. Any further query pertaining to this matter shall not be entertained at our end and your claim will be treated as rejected.

Thanks & regards,
HP Redemption Cell

anyway the required documents were send prior to there last submission date i.e.22-Oct-2010

For this Hp has sended me the below mail, regarding there dispatch of Gift Voucher

-----Original Message-----
From: Notebook [mailto:[protected]@solutions-intg.com]
Sent: Monday, November 01, 2010 4:50 PM
To: K K Singh
Subject: Thank you for redeeming HP Diwali Offer - 2140558

Dear Sir,

We would like to update that the Titan Gift Voucher has been dispatched on 29-Oct-10 through First Flight courier vide consignment number D46263900.

Thanks & regards,
Abhijit Saha

BUT TILL DATE I HAVE NOT RECEIVED ANY GIFT VOUCHER...
KINDLY LOOK INTO THIS.

Regards,
K K Singh
(KK.[protected]@Raymond.in)
([protected])

Hi All,

I purchased an H.P printer 209 model printer costing Rs7500. And I took the product to my home and when I checked I found the software “C.P” is missing inside the box. Is it a professional thing? . Then I immediately called the e-zone shop they replied saying “Apologies” for the inconvenience. We have no stocks when we have the stock then we will be able to provide you the software C.D to install the printer.
Please do needful and please make the C.D available to me ASAP. Please call me on this phone number [protected] and [protected] with the software C.D to install the printer

hp mouse usb
product id-VW467PA#ACJ
MODEL NO-MS-056OU
SN -CN19431294

My brother purchased a HP laptop in Kolkata on 12th October 2010. Upon purchasing the laptop he got a promotional offer of INR 2000 which could be redeemed.

For the same he did the registration (registration code[protected] and sent through email the scanned copy of the invoice along with the product details like serial no.

The email is [protected]@solutions-intg.com in which my brother sent all the informations.
After following the processes nothing has happened and my brother has got no information whether he would actually received any gift.
I myself called the HP customare no. [protected]. The call centre directed me and informed to talk to HP redemption centre at Chandigarh. I spoke with them at [protected] and they in turn provided another phone no. of HP redemption centre in Delhi.[protected].
I tried to call the Delhi no. but no one picked up the call.

I am really in doubt whether my brother would get the promotional gift from HP.
Looking forward for help.

Amitava Chakraborty
[protected]

sir
i have purchased hp pavilion dv6 3085tx laptop from luthra trader, dharamshala on 4th nov2010 under diwali redemption offfer and after that i have filled up the online form and got the registration code 2220775 after that i have posted on10th nov 2010 the photocopy of cash invoice serial no 488 and cutout of the product no. and seral no. which are XJ439PA#ACJ and INA0420v8 respectively, after the i have sent email twice to in.[protected]@hp.com to conform that required document reached the delhi address of the hp office but they did not respond so please help me to get adidas my redemption voucher my email address is [protected]@yahoo.co.in
My address is
Babita chambial
C/o late shri megh singh chambial
V.p.o. Dhanotu via rait teh.shahpur
District kangra himachal pradesh, india. Pin code 176208

Hi,

This is regarding Complaint No-[protected],
I bought hp laptop DM4-1006TU on 13th September, 2010 and with in 2 months there is a dead pixel (white colour) on my screen.

Serial No: CNU02403JH
Product: XC649PA#ACJ

I spending Rs.44,800 on a laptop and getting a dead pixel with in 2 months and customer care people say you cant replace your product as there is only one dead pixel on screen. If this is the scenario then better dont provide any warranty for the product.

Dead pixel is a problem which can not be created by a user, its due to some dust on the screen during manufacturing process. If you consider this a physical damage then better learn some basics of computers and then talk with customers.

Customers are not fool who just pay you money for the damaged product. Hp Customer support people are saying that they only replace those laptops which have 5+ dead pixels. It means i need to create 5 dead pixel by either breaking the screen or just forget the warranty cover.

I want some action to be taken for the damage of my laptop.

Man Mohan Anand
amiable.[protected]@yahoo.com
[protected]
Bangalore

Dear Sir,

Please find attached scan copy of the invoice and the scan copy of the serial number

This is to inform you that HP REDEMPTION CELL is cheating there customer at the name of promotion.

I had Purchase a HP G42 – 356TU ( S/N: CNFO3272C2 ) on 24/10/2010 from Bangalore . I was told by the dealer that Hp is providing Rs 2000 worth gift voucher by Titan OR Adidas . I was told to do online registration. I was told to submit the scan copy of the invoice and the scan copy of the Serial Number ( Available in the box in which HP laptop was kept) .

I had submitted both the detail on or before time .Despite that I get mail from HP saying that last date for submission of the document was on 25 th November 2010 and my time has lapsed so I am not eligible for the gift . But I have the complete proof in my mail that I had submitted all the documents repeatedly and many a times before 16th November 2010.

We I tried reaching customer care of HP redemption cell they had put me on hold for one 1 hr and no one picked up the call .

Please find below HP REDEMPTION CELL ADDRESS :-

HP REDEMPTION CELL,
C/O SOLUTIONS I DIGITS
208, 2ND FLOOR ,HARSH BHAWAN, NEHRU PLACE, NEW DELHI -110019.

Please note there is no telephone number mentioned in the address provided by them ..that itself proof that they don’t want customer to contact them …And at the name of promotion they are cheating people . Please take strict action against them and teach them a lesson so that they don’t cheat customer again.

Moumita Gain
gain.[protected]@gmail.com

I have purchased one hp deskjet 1050 AIO printer J410a on 17/11/2010 from a retailer at guwahati . After installation I found that leakage current shows on the USB cable ( though no sign of shock but tester shows of leakage current). I took it to HP service center they told me to get it replace the printer at the retailer, giving me a certificate mentioning of leakage current and declared as( DOA). I have checked other 1050 printer available at the retailer but shows the same result. Retailer says it is normal, & Leakage current may present as it is having two pin plug adapter. So I am confused pl , advice me whether is it a fault or something else. Is it safe to connect the usb cable to my laptop ? since then printer lying idle with me. where do i go now ?

Sir,
I have bought a compaq laptop in the month of january this year.it is come with an offer of lcd tv after sending a dd of some nine thousand rupees. i have send the dd along with the other required documents & my claim was approved by them on feb 2,2010.but still i have not received the gift.
details of claims are:
Name - Anubhav Sinha
SID - 71005456
Redemption Code - GTJP6OI10R
Registration Date - Jan 25 2010
Product Details
Product Name Compaq Presario- Cq40-616Tu Notebook PC
Product Serial No- CND9440PPY
Anubhav sinha ([protected]) email:kavish.[protected]@gmail.com

sir i purchase a leptop from your authorised dealer in the month of sept 2010 and note book problem creat on the same month and i contact your authorised service statio jaipur in the mont of oct service call report no. 6357 and 6737 but till today my problem is not resolved pls check my problemb and reply me my contact no. and mail i d is given below

[protected]
[protected]@yahoo.cp.in

Hello, i had given my laptop for a routine servicing and changing two parts. after I got it back the laptop started hanging and when i reached the service centre (Maha Electronics Pvt. Ltd. Hyd) for the same they did not take the responsibility but rather asked me to change a part and blamed me for being responsible.
Hope you consider this matter and do the needful.

Hello,

My HP service ticket number is [protected]. I had lodged a complain with HP service centre around oct 25th for an issue with my ADF that the gearing wheel had been broken with just a use of 2-3 sheets. Reddington India Ltd. attended the call (who are just interested in promoting their sales rather than giving services to HP customers) and rejected the call right away giving me wrong info that the issue would be escalated to HP service centre and they will contact you for the same. I complained it to the service centre again but NO one is informed on how to go ahead with the same. Finally being frustrated I wrote to the HP through the website on Nov 10 after waiting for 10-14 days waiting from HP that someone would look into the case as incomplete and resolve it. I will furnish below the complain email as well. I got a call from reshma rani from HP on Nov 11 who asked me to forward the bill copy and service call report of reddington india ltd. From Nov 13 I have been in touch with Tanuja Saini IPG TCE & Quality Team, HP India Sales Pvt Ltd who after telephonic conversation and emails confirmed it to me on Nov 17 that the printer would be replaced and now it has been like 2 weeks still no reply from any one. I have made repetitive emails to Tanuja and Reshma none of them care to call or reply to my emails.


SUCH HOPELESS SERVICES WAS NEVER EXPECTED FROM AN INTERNATIONAL COMPANY LIKE HP. I feel your competitors have raced in this segment. NO ONE FROM HP IS INFORMED WHAT SHOULD BE DONE FOR THE SAME. I have been calling hp office at mumbai, delhi & banglore no one is informed what is to be done. when i ask to speak to a manager he is not available. how many more calls should i make to hp india? how are you going to repay to the mental torture you guys have given me.

This time I dont request to replace my printer JUST TAKE THE PRINTER AND PAY ME MY MONEY BACK. I would go and buy some other brand printer who atleast care for their customers grievances. I'm lodging a complain to the consumer forum also regarding the same and sending a carbon copy of this email to them as well and take necessary action regarding the issue

and please if anyone is to call me I dont want to speak to any junior executives. IF A SENIOR CUSTOMER RELATIONS EXECUTIVE is to call me only then I would like to speak to him. I HOPE THIS MAIL REACHES THE CUSTOMER RELATIONS DEPT. HEAD OF INDIA atleast he would know that the customer are not treated as they should be.


Regards,
Ankit Badani
mob.[protected]
off. [protected]
off. [protected]



COPY PASTING THE EMAIL CONVERSATIONS I HAVE WITH ME WITH HP AND THE EXECUTIVES.


EMAIL COMPLAIN THROUGH HP.COM


Dear Ankit,

Thank you for contacting HP Customer Care.

Ankit, I understand your frustration and I apologize for the inconvenience this issue has caused to you.

Ankit, this is to inform you that, we have escalated the issue to the appropriate department, you will receive a call back within 48 hours of time. If you need further assistance, please reply to this message and we will be happy to assist you further.

Thank you for choosing HP. Have a Nice Day !!!

Sincerely,
Sathish Kumar
HP Email Support Team

Our advice is strictly limited to the question(s) asked and is based on the information provided to us. HP does not assume any responsibility or liability for the advice given and shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this information. Always back up your data. For more information, including technical information updates, please visit our Web site at http://www.hp.com/support.



Original Text

From: [protected]@vinaysarees.com
To: HP Support
CC:
Sent: 11/10/10 13:46:28
Subject: HP Officejet Pro 8500 All-in-One Printer - A909a e-mail support


hp e-mail support
Webform submittal date/time : 10 November 2010 08:16:32 UTC
language_code : en
language : English
Country of Residence : India
product_line : DU
product_oid : 3752456
product_name : HP Officejet Pro 8500 All-in-One Printer - A909a
part_number : CB793A,CB022A
purchase month : 10
purchase year : 2010
problem area : paper jams and paper feed problems
serial number : CN0615Q01D
operating system : Microsoft Windows XP Professional
How is your product connected to your PC? : USB Cable
problem description : HELLO I HAD A PROBLEM WITH MY ADF FOR WHICH I WAS TOLD TO CONTACT REDDINGTON INDIA LIMITED, MUMBAI. THEIR ENGINEER VISITED AND REJECTED THE CALL. I HAVE STILL NOT BEEN ABLE TO SOLVE MY ISSUE AS I'M GETTING NO SUPPORT FROM EITHER HP INDIA OR REDDINGTON INDIA LIMITED. THIS MAKES ME FEEL DONE A MISTAKE BUYING AN HP PRODUCT AS THERE IS NO SUPPORT FOR THE ISSUES FACED BY CUSTOMERS. HP CUSTOMER CARE TELLS ME TO CONTACT REDDINGTON INDIA AND VICE VERSA. IS THIS THE WAY YOU ARE GOING TO TREAT YOUR CUSTOMERS OR I CAN EXPECT A PROPER SOLUTION. PLEASE CONTACT ME ON +91 [protected] FOR ANY FURTHER UPDARES OF THE SAME.
tech skill : Beginner
first name : Ankit
last name : Badani
phone : [protected]
email : [protected]@vinaysarees.com
form url : https://h10025.www1.hp.com/ewfrf/wc/email?product=3752456&lc=en&cc=in&am...⇄
form country : India


EMAIL RECORDS WITH TANUJA SAINI


On Mon, Nov 22, 2010 at 3:45 PM, Ankit Badani <badani.[protected]@googlemail.com> wrote:
Hello,


It has been 4 days and I have got no word from any of the service center. When should I expect a reply.
I hope the replacement printer is not a refurbished one. I presume the printer to be a new one.


Regards,

Ankit Badani.

On Wed, Nov 17, 2010 at 5:48 PM, Ankit Badani <badani.[protected]@googlemail.com> wrote:
Hello Tanuja,

I hope the replacement printer is not a refurbished one. I presume the printer to be a new one.

Regards,
Ankit Badani.

On Wed, Nov 17, 2010 at 1:03 PM, Saini, Tanuja <tanuja.[protected]@hp.com> wrote:
Hi Ankit,

The service center will be replacing only the printer. Please keep the cartridges with you and return only the printer to them.

I am glad that I could help you out here.

Thanks & Regards
Tanuja Saini
IPG TCE & Quality Team
HP India Sales Pvt Ltd

From: Ankit Badani [mailto:badani.[protected]@googlemail.com]
Sent: Wednesday, November 17, 2010 1:01 PM
To: Saini, Tanuja
Subject: Thanking You

Thank You so much for your co-operation. I've been contacting HP since 3 weeks to resolve the issue.
Thanks a lot.
I had a query, when the service center replace the printer will they be giving me new ink cartridge or I can retrieve my original one which I'm currently using it?

Thanks,
Ankit badani

Dear sir/mam
I had purchase a laptop model hp pavilion DV6-2020AX s.no.CNF9477J2R
on dated 5th nov 2010 from INFOTECH SERVICES BAREILLY .There are some
gith voucher are assure from the company on purshase of same .
As told by the retailer this voucher can be avail form the company
before 30 nov 2010, but when i logged for the redemption
code the massage has been displayed than sorry to generate redemption
code.

Thanks & reghds
saket tiwari
E-1106 rajendra nager bareilly U.P.
[protected]
[protected]

sir,
i havent received my hp promotionsl gift in lieu of the draft sent to the concerned address after the purchase of the laptop.i purchased the laptop on 30th september 2010 and sent the requred documents along with the demand draft worth Rs 5499 and i have been waiting for the gift since then.it seems i have been duped.there are no details regarding the whereabouts of my gift.please return the said amount back to me.

yours sincerely,
ASHUTOSH ROY
PH:91-[protected]
EMAIL:[protected]@yahoo.co.in
REDEMPTION CODE:53347ZQMBD

Delay in lpg refiel dilivery

dear sir

i am a regular customer of lpg . my connection no is 500816. i book my lpg cylender on dated 14.10.2010. to ABHA HP GAS CENTER KESHORAI PATAN. but after 47 days of booking i have not recieved my lpg refiel (cylender). when i meet to the owner of the agency he missbehave with me and not satisfactory response of supply. always irregular supply. whish is mentioned by gas authority it stipulited times of 21 to 30 days. he sold gais in black market and delivery man also sold the cylender in black market. please take a necessary action against him and do the needfull.

thanking you

from
Veeresh kumar s/o Moti shankar
near CAD colony, keshorai patan
distt. bundi (rajasthan)
[protected]

Dear Team,

We bought Compaq-HP laptop and faced lots of issues since day one. We interacted with one of the HP service center at Hisar. During repair battery sticker having CT number was removed by service center engineer. We don't know whether it was knowingly or non knowingly. We addressed this issue to service center and person said, we should not worry in case there would be any issues with the battery, they will provide the service.

Now HP has changed their vendor at Hisar location and same battery is having issues. Both service center and HP has refused to give warranty without CT number sticker on the battery. If sticker was removed by HP service center not by customer then why customer should bear the battery replacement cost. Laptop is still under warranty.

Details of the product are as below:

Laptop's serial no is- CND0011M5S
Laptop's product no is- WK877PA#ACJ
Laptop's model- CQ40-732TU
BATTERY CT NO IS - 6AQEAN5B7YBVRU
Customer Name: Suresh Kumar

Details of the service center visited are as below:

====================================================================
Details of old service Center:
Email id: [protected]@microvoltcommunication.com
Contact Person Name : Sunil Taneja
Contact Number:[protected]/237297
Physical Address:
70, ganesh market, railway road, hisar , haryana.
====================================================================
Details of new service Center:
Email id: tl.[protected]@intarvo.com, rt.[protected]@intarvo.com

Contact Person Name : HIMANSHU HANS
Contact Number: [protected],
Physical Address:
IN TARVO TECHNOLOGIES LTD.
DBS 33-34,Ist Floor, red square market,
hisar,haryana
====================================================================
HP ticket number # [protected]

My contact details are as below:

Neeraj Kukreja +91 [protected]
email id: neeraj.[protected]@gmail.com

Thanks & Regards,

Neeraj Kukreja

Dear Sir,

Redemption Code 2209110

I had bought a hp pavilion laptop Pavilion dv6-3049TX on 4th of Nov 2010 from a store Noble Informatique, at Chandigarh on 4th Nov. The product No. is WZ563PA#ACJ and the Product serial No. (S) is INA03800VJ. As part of their promotions during Diwali offer, company assured to send ,by post within 10 working days, a special Titan or Adidas gift voucher of Rs/- 2000 on every laptop purchase. As per the requirements of the Diwali offer for the gift voucher , i e-mailed hp the scanned copies of purchase invoice as well as Serial no. sticker. They have neither sent me the acknowledgement email/SMS nor sent me a gift voucher.

It apperars that they never care for the customers once your products are sold out. I am sure that they can no longer commit these kind of irresponsible acts in western countries becuase there they are always summoned to court on every infringement of the customers rights. I humbly request you to kindly take this matter with the appropriate authorities and ask them to send me my gift voucher of titan watch as soon as possible.


Regards
Mohammad Rehan
Room No. 43
Boys Hostel
Institute of Microbial Technology
Sector 39 A
Chandigarh

Sir,
I am Zahirul Islam Chowdhury. I have purchased HP Pavilion s3760 Desktop from Cyber Works, 13A Govt.Place East, Kolkata 700069 on 26th February, 2009. There was a offer with the product to get one copy of HP 'All in One' Printer and one copy of HP 600VA UPS. After purchasing I've also sent a DEMAND DRAFT[protected] of Rs.999 (Rupees Nine hundred and ninety only) in favour of INNOVATIVE INCENTIVES & EVENTS PVT. LTD, Chandigarh_Sector22D on 14/03/2009. But unfortunately I have received only the HP 600VA UPS. I did not get the HP All in One printer yet.

My product deails are given bellow:

Model #: s3760in
Product #: NC646AA-ACJ
Serial No.#: CNX8460TVN
Software Build #: 91APv3PrA1
Service ID #: 030-709
PCBRAND: Pavilion
Date of Purchase: 26th February, 2009
Redemption Code: 99732
Claim Date: 02 May,2009.

So, sir I request you to take appropriate action so that I can get the printer very soon.
Thanking you.

Yours faithfully,
Zahirul Islam Chowdhury

Dated 28th November,2010,
Kaikhali Enclave,
Ground Floor, Flat No. E/3
Tata Gate Mall Road
Kolkata-700052
Ph.No. [protected]