HP India Complaints & Reviews

I had purchased a HP Laptop 15"11th gen intel core 13 processor 15.6 win10 ms/silver- 15s - fr2006TU with serial no. 5CD1161T6Q on 19.07.2021 via amazon.in

Post 2 months usage the was a white light bleeding on the screen on the top and bottom. The white light is clearly visable and hence I raised a complaint to the Hp customer support unit 19.10.2021 with case id [protected].

They sent me two mails asking for details and screenshot and video of the issue and I attached all documents and photos as requested. I got no response hence i called the technical unit for update. They informed me that the video was not visible and hence suggested me to take the laptop to the authorised walkin center at T.Nagar chennai.

on 28.10.2021 i visited the center and the agent checked the laptop and said there is no psysical damage on the laptop and he ran few tests on the issue and confirmed there is not problem with it. whereas the white light is still visible and he said to check with CS since he was not able to view the case id since it was closed.
I again called the CS unit to check and they said the case id was closed and they will arrange a call back from the manager to resolve the issue. I received no calls till now.

Why should i accept a laptop which a technical problem and they are just offering me to go ahead for a service to change the screen? why should i do that since there is no damage from my end and within 2 months if the screen has to be replaced what is the use of it being new? will it not have further issues in the future?
I want the system replace with a new one. Despite my financial issues i went ahead to buy the best laptop for Rs.45490/- and this is not a small amount in the Covid days.

Request you to address my grievance and have my laptop replaced.

Hi, I've been to HP Store chittoor Andhrapradesh, 517002 for purchasing a laptop on 26thOCT, 2021. The owner has shown laptop and said it is FHD screen but later the bill payment has been made I noticed it is HD screen. This is complete misleading and cheating. Need help to resolve.

I had given my laptop for service with HP world Rajajinagar Kuempu road Bangalore on 9 October 2021 where they found out issue with the harddisk and asked me to get it replaced. I asked them to check it properly. I delayed the the pick up but received after 2days late paid the amount everything. On the same day I noticed some flickering on the screen, turned it off and inform the service center. Next day again same happened I spoke to person (name hidden) at service center and forced her to check it once and I took it to the center. She couldn't diagnosed the issue and said that it is working fine and there is no issue. I showed her the pictures and video of the flickering. Again after coming back I faced the same issue took it to the shop where she informed she is not able to diagnose and asked me to leave the laptop this time, I wasn't able to complete my work and mentally feeling very burdened because of all the happenings. She formatted the new harddisk all my data's were removed. When I texted her to not to remove data she said it is already removed etc it was really affecting since I lost important data. Now, she kept on telling me that there is issue in mother board etc etc on the other hand she was also saying that the engineer is not able to detect the problem etc. I begged her to keep my data but at the end I felt as if that she wasn't even caring about all that. At the end after so much of discussion and affecting myself I couldn't get any help only the refund of the amount.

My brand new HP desktop refuses to work.My service number us [protected]. Kindly help.

My laptop screen have a white spot.I read about it on internet and it was written that it is due to hot pixels.I contacted hp services and they assured me of resolution but after two or three calls from my side, they told me that it was due to some physical damage.I see no physical damage on my screen.They are not ready to solve this issue.
My case number-[protected]

The keys F1 and F2 of my laptop is not working

My laptop has there warranty 6month ago I buy ut from Flipkart and last 3months it's hanging jus to much do something for my laptop

Unfortunately shutdown... No response of on button

The following mail sent to HP Support on 25.10.2021

Asking for Exchange

Sandip Sikder
3:49 PM (10 minutes ago)
to hpsupport.in

Dear sir

Greetings of the day.

Please find below the case ID no. which had been issued by HP.
Now with verymuch irritating and helpless mind, I am writing this mail to you.Let me explain the total incident regarding my complaint.

After issuing the case ID you kolkata service center engineer visit my hose on 08.10.2021. He diagonised and told us that mother board had problem and he ordered the same. We were waiting for the same and till 17.10.2021 nothing happened. Then i called again that service engineer and he told me that regarding this I should contact HP. so i cantacted HP customer care on 18.10.2021, 21.10.2021. And they told me that Mother board was despatched on 11.10.2021. Then I informed thr service engineer guy and he visitrd our house on 22.10.2021. He changed the mother board but my problem not solved. above this he told that Audio card is not working and when backcover was fixed again my screen has same problem. He told us that he will vidit again on 23.10.2021. He came and open the laptop. Now he conveyed me that touchpad and webcam is not working as well as when backcover fixed my laptop agin gone to dim mode. Now they are suggesting that they want to pick up the laptop in their service center.

Now my question is
1. Why HP waited for these long day to pick up the same?
2. What will be assurance that I will get back my Laptop quickly after taking to service center?
3. How i will assured taht new Parts will be installed as we are not computer engineer and my warranty will over in nex 6 months?
4. after harrasing since last 20 days how I Trust HP for good repairing? remember after 6 months i have to pay for parts for the Laptop costing of Rs 72000 which is big amount fior me may not be for you.

So my heartiest request that as you had changed motherboard and have to change webcam, touch pad, audio card and may be other parts(as you service center does not diagonised exact problem), Please exchange my Laptop.Why i am going to live with repaired Laptop which has problem within 6 months.
It may be over 14 days but as you are going to change maximum oarts so pleas exchange my laptop and give me new laptop what other computer and mobile company do.

so again requesting to exchnge my laptop urgently.

Your servicecenter name is Kaarvy Kolkata
service engineer no. Gobinda Mandal [protected]
Subrata Mukherjee [protected]

Waiting for you quick reply .

Thanks and regards
Sandip Sikder
[protected]

[protected] Forwarded message[protected]
From: HP Case
Date: Mon, Oct 4, 2021 at 11:34 AM
Subject: HP Case Number: [protected] CRM:[protected]
To: SIKDAR.[protected]@GMAIL.COM

PLEASE DO NOT REPLY THIS MESSAGE

This email was sent from a notification-only address that cannot accept incoming email.


Case Created

Case Number: [protected]

Dear Mr/Ms SIKDER,

Thank you for contacting HP Support. This email confirms your request for service; the details of your case are below.

Case Number [protected] - Created
Case Status Active
Case Created Date 10/04/2021 18:33:56
Customer Name SANDIP SIKDER
Contact Number (Primary Phone) [protected]
Contact Number (Mobile Phone) [protected]
Primary email address SIKDAR.[protected]@GMAIL.COM
Country India
Product Name HP Pavilion x360 Convertible Laptop PC 14-dw1000 (1W802AV)
Product Line Volume Notebooks
Product Number 2R2H6PA
Serial Number 5CG1052RC9
Failure Description CWDS/IN/ONS/NBD/2R2H6PA/No Display

Sincerely,
HP Customer Support

I booked gas via HP app and paid through PhonePe on 12th July.
Amount got deducted but booking did not happen.
Transaction shows successful.
Now my bank and phonepe says they can do nothing.
HP customer support says they did not receive booking.
Dealer says he can't do anything.
Have been following up very hard for 3 months now.
Please help !!
Consumer number - 616192
Dealer...

I have had been frequently in touch with HP service toll free numbers for a small bezel damage to my screen it has already been 3 weeks from when my complain was registered. Every single time i call them they have a standard reply that they would call me back in 24-48 hours with an solution/ update but 24-48 hasn't come till now. I have to follow up about the stats of my Case id. Every time i speak to different people and they have different irrelevant questions regarding the same. I has become a metal torture to me now. But every time i call them they say that i have sound issue with pc which is resolved earlier
My laptop isn't 1 year old also still have these problems moreover this PC is under warranty.

My Case ID: [protected] (Registered with HP)

My laptop os not working, properly, throwing an error every time, giving an error 4-5 times and I am not able to open images, camera and also some files

I buy a new one from india.But there is no speed for this.Too much time is taking for open and i have to press more than 10 times for closing the windows.I updated the windows but still same.

Case id [protected]
service order id BRTK2256-01

My new Omen laptop’s screen got damaged and the service partner of HP (Sysnet Global Technologies Pvt. Ltd.,
W-42, Okhla Industrial Area, Phase-II, New Delhi-110020) sent me the quotation for the replacement on 6th Oct and gave me a link which needs to be approved only by paying the full service amount approx. Rs 13000, which l agreed and paid the whole amount in advance via NEFT on 7th Oct.
They had sent me an email on 12th Oct stating they had received the amount only after lots of follow ups from my end.
After that till date, Oct 22, there are no phone calls or emails regarding the same. No one called up and no engineer came for the repair.

PLEASE DO NOT BUY ANY HP PRODUCTS, IF THEY CANNOT PROVIDE PROPER SERVICE TO THEIR ELITE CUSTOMERS, THEN WHAT WILL THEY DO TO THE CUSTOMERS WITH LOW VALUE PRODUCTS.

HP SERVICE IS THE WORST IN INDIA.

MY CASE ID-
Case Number [protected] - Created
Product Name HP 15-gw0000 Laptop PC (1E420AV)
Product Line Volume Notebooks
Product Number 35K35PA
Serial Number CND12524PP
Failure Description IN/ONS/3BD/35K35PA/WIN10/*Hardware Issues/Display/No Display

MY brand new laptop stop working after two months of working. when i register a complaint, a service engineer visits to check and bring one motherboard to replace. after that, he said there is some other hardware issue and assured me that as soon as ram and motherboard were dispatched he will visit and replace them.

after two days get the call from the service center they are saying that it is not covered under warranty even if HP service enginnear who visited my place confirmed and given assurance it will get replaced.

My Laptop Sr No CND0370NQH key board keys are not working at all.

We are facing issues with HP LASERJET PRN 108A SF printer from one week . It's not giving any printouts plz solve the issue as soon as possible. Thanks in advance...

I have purchased hp smart tank 516 printer date 19.10.2021 from bareilly my printer is not working due to installation problem

sunil kumar
sub inspector
ps faridpur
bareillly mob no [protected]

HP CPU are not power no this is new purchase system.in available warranty pc please get support me.please rectify .