HP India Complaints & Reviews

WE HAVE PURCHASE A PRINTER OF HP BRAND. THIS MODEL IS HP PSC 1410 All-in-One. KINDLY SEND YOUR ENGINEER AT MY HOMe AND ATTEND THE SAME

Dear Sir ,
I kushal thadani want to state that since 17th of nov , I hav given my laptop for replacing dvd writer which comes under warranty period.but till now it has not been replaced.
My friend provided the lappy for the same and his was done within a week ....
why this is happening .lalani computech is the service centre where i gave my laptop.. please do somthing if something can be done
thanking you..

Dear Sir,
I have purchased a HP DV6-1152TX model laptop from S.A INFOSYS Bhubaneswar on18 th of september 2009 now I am facing battery problem,some times it shows that pluggedin charging and maximum time it not charging and the icon shows that pluggedin-notcharging at that time HP battery check recomends to replace the battery, when I have complained in S.A-INFOSYS they send me HP sevice center Lalani Computech Ltd.Bhubaneswar, when I told them about my battery problem they refused me to give me service and also misbeheaved me.

[Sub: Complaint for the undelivered UPS under offer scheme]
To,
The C.O.
HP Redemption Cell
C/o Innovative Incentives
SCO 171-172,2nd Flore
Sector 8C, Madhya Marg
Chandighar-160018-UT

Dear Sir,
This is for your kind information that, I’ve purchased one Compaq Desktop (SN: INA84703R2) with redemption offer on 30-dec-2008 for my brother namely MR. SUBHAJIT PAUL. On last week of April -09, I received the HP ALL-IN-ONE PRINTER 4288 without the UPS through OVERNITE EXPRESS. After a couple of month I was informed through SMS from HP that the UPS has been sent through OVERNITE EXPRESS Docket Number is :[protected]. I’ve checked the status of the claim in HP Redemption Support web page and found the details as follows:
Registered Mobile No:[protected] , File No:59031
Redemption code is MNJWNZPSEC
Registered Customer
SUBHAJIT PAUL
ARABINDA SARANI (PAL BAGAN )
BHADRESWAR TRAIN STATION
HOOGHLY-712124
West Bengal
Gift Claimed
HP ALL-IN-ONE PRINTER 4288 + HP 600VA UPS
Current Status
Dispatched
Status Details
Dispatched through OVERNITE EXPRESS
AWB/Docket Number[protected]
Important Remarks for You
Pending UPS Sent Thru Overnite>Docket Number is :[protected]

Then I contacted OVERNITE EXPRESS Chandannagar (Hooghly) office and asked them for the consignment and I was told that nothing had been received for the Docket Number[protected] and as soon as the consignment would come I will be informed accordingly. But did not found any response for one month long.

After waiting for a month, I again contacted to HP redemption cell over Ph no.[protected] and I was told that the issue would be fixed within a very short time and I’d be informed accordingly. On[protected] I’ve contacted OVERNITE EXPRESS, Kolkata, and have been told that nothing had been received for the Docket Number[protected] and I’m requested to contact with HP redemption support for this issue.

On 9/12/09 I again contacted HP redemption cell over Ph no.[protected] and I was told that they verified the docket no. [protected] with OVERNITE EXPRESS Chandigarh, and they are telling the consignment was received on May-09 by Mr. S Paul. Then I again contacted OVERNITE EXPRESS kolkata they are telling the issue is more than three month old, why I have not contacted earlier, now they can’t help me any more. Then I told them I was continuously contacting with HP redemption cell as well as OVERNITE EXPRESS. After a lot of argument they gave me the email address of manger of OE Kolkata and asked me to write details to the mail address and also told me that he is the only person who can help me. Then I sent an email to OE Kolkata & OE head office ([protected]@kol.overnite-mail.com, [protected]@overnite-mail.com) but till today I have not get any reply. Today I again contacted OE Kolkata and talked to Mr.Arindam (Manager) regarding the issue and also asked for the reply of the mail. He refuse to reply the email and told me the issue is more than six month old so he can’t help me out I should contact HP redemption cell only. After that I contacted Ms. Payel of HP over Ph No. [protected] and tel her regarding the issue and also asked that this is a long pending issue I am suffering for ten months. Already I have send two mail in your Email Section. There is no option for direct email. So always I send the mail via your Email Section, which is very much irritating and also I can’t have any proof except the ticket Ids KFI881306 & YFG181627. You don’t bother to give any update reply except auto reply, so how could I get the updates of the issue? Then she gave me a direct email address ([protected]@innovativemail.in). Then I asked her, when I contact to HP redemption cell I am told The consignment has been send and the same was received by Mr. S paul and I when I contact to OVERNITE EXPRESS I am told the issue is six month old, they are not answerable to me for the issue. Now I don’t understand where should I go for the issue.
I would like to say you that there is something wrong, the consignment may be delivered anywhere else (There are many S Paul in India).

Now this is too much. I am sorry to say if the issue could not be fixed in very short time I will file a complaint with the Consumer Court as I am protected under the Consumer Protection Act of 1986 and in which the irresponsible approach form your side will be highlighted. Apart from that, it causes a tremendous anxiety and mental agony and heavy expenses due to phone call.

In this circumstance, I’d request you to intervene into the matter and I’ll be obliged if you resolve the issue as early as possible.
Waiting for your kind reply.

Thanking you in anticipation,

Regards
Jagadish paul

Dear Customer Care,

I regret to inform you that I recently had a negative experience with HP Customer Support in regards logged a complaint on 4 December 2009 & the case ID CA0878480 (S.No.-3CQ9331JQF). After complaint logged the hp engineer diagnosed and confirm i.e., the 23" tft has problem and it should be replace with new tft. After that we follow up regularly as i was not getting sensible answers just got the answer only that thay had already forward the complaint towards the service centre.

when we contact at service center never find any good respose from the center regarding the logged case Id and neither find what was happening? As since then TFT has not been received and without TFT the system is no mean for us, using as show piece.

Now my client (Proff. N J RAJU-Mobile no. [protected]) had very annoyed with us and wants registered a file case against HP just because of your most valuable & good services.
In all the years I've ever dealt with technical customer service, I would have to say that HP is the worst!

Despite repeated reminders, I have not had any response from the HP. I would appreciate your help in resolving this issue.

At this time, I am very displeased and unsatisfied with HP Support. Though I am upset, I hope we can work together to change that.

Thanks & regards,

Jaya Sharma
Account Manager
(Sales & Service)

Reliable Technology,
402, 4th Floor, Skylark Building 60,
Nehru Place, New Delhi - 110 019
(P) - +[protected], 41602755
Tele fax: +[protected]

Dear Sir,
This is Tapas Kumar Giri.
I have purchase after a log verification one Note Book of HP seeing its reputation at a cost of Rs 35000/- when others Like HCL & Acer with same configuration supplying with a cheaper price.
Details of Laptop:
Model No. HP 540
Sl No, CNU83227X2
Purchase Date : 24.12.2008

Ist complaint on of Automatic Switched off on Dt. 26.01.2009.
Then it handed over to your service centre at Haldwani by 28.01.2009.
Complain ID-[protected] Dt. 03.02.2009, As per service centre mother Board problem changed.( Return back the Laptop after one month on 08th March 09)

2nd complaint Heating Issue after a month.( It has been log late as I was not out of Station for one Month)
Complain ID-[protected] Dt. 14.04.2009 , fan changed.( Received after 15 days)

3rd complaint same heating issue & LCD problem on 29.05.09 complaint ID-[protected] . Changed LCD & Fan again.(Received after 15 days)

4th Complaint (11.08.09) switched off automatically complaint ID-[protected] Dt. 17.08.09
ID-[protected] Dt. 24.08.09
ID-[protected] Dt. 26.08.09

Returned back after one & half month on the Month of Oct 09.

Again I am getting same switched off problem from last 2 days.
Call Log complaint ID -[protected] Dt. 12.12.09
From the above you can come to know how many days the Laptop in Use and how many days under repairing.

My warranty will be expire on 23.12.2009.

Pl suggest for the proper rules & regulation.


Regards
Tapas Ku. Giri
[protected]

I HAVE PURCHASED HP PRINTER MODEL NO. M1005 IN APRIL 2009 AND WAS SUPPOSED TO GET AN ADDITONAL TONNER FROM HP REDUMPTION CELL.
MY REDUMPTION CODE IS "XP66XLJK9Z"
DESPITE OF REPEATED CALL TO THE REDUMPTION CELL I COULDN'T GET THE ADDITIONAL TONNER BUT WAS RECEIVING AN ASSURANCE TO GET IT SOON AS IT IS OUT OF STOCK.
I CAN NOT UNDERSTAND THE DEALING OF SUCH A BIG CO. THAT IT CAN NOT FULFILL ITS COMMITMENT IN NINE BIG MONTHS.
TOO SURPRISING AND SHOCKING.

I had purchased HP Pavallion Laptop (DV6-1152TX) on 20th September 2009 that time HP was giving Philips Music Player worth Rs.3999/- at Rs 1299/- under Student Promotional offer. I had sent all the necessary document including cheque to HP Redemption Support,Chandigarh within a week of my purchase.Also, my claim has been approved by their end.It was written on site product will be delivered to you within 14 business days but already nearly two and half months has been past but they have not dispatched me the misic player till date. Also It is very difficult to call customer care as it says "please stay on line" but nobody answers the call till end. After trying again and again sometime we are able to talk them but they always say your claim has been approved and music player will be dispatched by tommorrow. From last 10-12 days they are saying the same thing but they are not delivering it.

My redemption code is IZHZZD2R0J. What i should do please someone tell me???

It is a big shame for the HP co. to have sucha fail service providers (redington) for their customers. It has been over one month I am facing the same issue with my home pc (a6130in), when I call up in HP call center I get a response like there is something wrong with the BIOS settings, when the service center engineer visits, they just change the Hard drive, do the recovery and issue still persists after using it for 1 or 2 hours, the screen goes blank and nothing works and multi times they have changed mother boards,, HDD, smps etc no one has understood the exact issue? Are they really that dumb? The illiterate engineers don’t even visit on time as they commit. HP is a fail brand with no respect for their customers.

I had buy HP DV6-1152TX Laptop/Notebook from Laptech Solutions Pvt. Ltd. Pune. in Hp Student Pramotional Offer and there is one offer and that is one free Philips Music Player 2Gb with every HP DV6-1152TX Laptop/Notebook. but i still didn't get this player from past 2.5 Months so can u please help me on that i had call them everyday but they told me will dispatch today, tomorrow same thing everyday so now i need your help.

I havent received my pf amout since 3 years, I applied for amount refund since 1 year . i was working for Celstream and now I had requested for my PF amount to get transferred to my new PF Account which has not happened and even requested to transfer it to my Savings Bank Account.

No one is taking responsibilty at Richmond Circle, Bangalore PF Office .

We want my amount to be refunded immediately

I HAD PURCHASED A COMPAQ CQ-45 106AU LAPTOP IN 24-NOV-2008 , PRODUCT NO :- FR754PA#ACJ , SERIAL NO :- CND8400KQC , WITH WINDOW VISTA PRELOADED BY THE HP COMPANY. BUT AFTER USING SOME MONTHS , I FOUND THAT IT HAS A SERIOUS PROBLEM OF RESTARTING
, WHEN I SHUTDOWN MY LAPTOP IT REBOOTS AGAIN AFTER SHUTTING DOWN. SO I REGISTER A CASE TO HP CUSTOMER CARE ONLINE THE NO IS[protected] . AFTER DISCUSSING THE ISSUE & TESTING MY LAPTOP ACCORDING TO THIER SUGGESTION , FINALLY THEY TOLD ME TO TAKE MY LAPTOP TO SERVICE CENTRE ON THE GIVEN ADDRESS ( R.T OUTSOURCING SERVICES LTD , SCO[protected] , 3RD FLOOR , SECTOR -34A , CHANDIGARH).
SO FINALLY AFTER TESTING MY LAPTOP 1 OR 2 DAYS BY THE SERVICE CENTER, JOB CARD WAS MADE & I WAS TOLD THAT , IT IS A MOTHERBOARD PROBLEM . SO FINALLY JOB CARD WAS MADE ON 4-NOV-09 & MOTHERBOARD WAS ORDERED , SO MY LAPTOP MOTHERBOARD WAS REPLACED ON 30-NOV-09. THE QUALITY OF WORK WAS VERY POOR ALL JOINT OF LAPTOP WAS BADLY OPENED BY SCREW DRIVER. THE MAIN PROBLEM ARISE WHEN AFTER THEY HAVE REPLACED THE MOTHERBOARD & HAND OVER THE LAPTOP TO ME SAYING IT IS 100 % OK NOW . WHEN I TESTED IT FOR 5 MINUTES SAME PROBLEM STILL EXISTS. THAN THE SERVICE CENTRE ENGINEER SAYS THAT IT IS NOT A HARDWARE ISSUE , IT IS A WINDOW PROBLEM. BUT AFTER DOING RECOVERY FROM THE DISK MANY TIMES. FINALLY THEY REPLACED EACH & EVERYTHING IN THE LAPTOP I.E IS PROCESSOR , RAM , HARDDISK, POWER SUPPLY.BUT THE PROBLEM STILL REMAINS , NOW COMPUTER LOOKS LIKE CRAB . MY CASE IS REGISTER ONLINE IN OCTOBER & STARTED IN PROCESS IN SERVICE CENTER IN NOV STARTING & NOW ITS 5TH DECEMBER , IT IS STILL IN PROCESS , I AM STUCK WITH THE BAD MANUFACTURING MACHINE & BAD SERVICE OF HP. I AM SACRIFICING WITH MY WORK I CANNOT GO TO SERVICE CENTER DAILY AS THEY MOSTLY DOES NOT PICK THE CALL . SO ITS MY REQUEST TO CONSUMER COURT KINDLY LOOK INTOTHE MATTER & I WANT THE COMPLETE NEW REPLACEMENT . IT IS A MANUFACTURING DEFECT. I AM ATTACHING THE SACN COPY OF JOB CARDS ALSO .

My husband who was working in HP, is no more. HP has submitted pension claim on behalf of me, it is around more than one year now....I send an email and a letter to RPFC but I have not received any response from that side.

Actually I am quite in hardship and need this money as soon as possible. The details of my claim are:

KN/BN/24101/001744

This is a humble request that if possible provide me the details regarding htis.

This is to inform that my HP Compaq notebook whos speaker had malfunctioned has not been rectified since Oct 14 2009 till date. They dont provide any information about the progress of repairing and keep on post-ponding the date for repairing the pc.
Please help me getting my pc fixed , I have wasted more than Rs.50 in calling them , Rs.100 in traveling to their service centre(4 times) and lots of valuable hours (2.5 hr per trip).

Dear Sir,
I have purchased Compaq 610 laptop no CNU9382WWM from M/s Cost to Cost Computers, Nehru place, New Delhi (India) on October 29, 2009. The dealer handed over me the packed laptop and didn’t checked before me. The Laptop started malfunctioning in display on second day of buying itself. I telephoned the dealer, he called me at his shop, that is 15 km away from my place. There he asked me to go to HP Service centre that is again far away place from the shop. I had produced my laptop to HP service centre on November 14, 2009. They told me that I will get the repaired laptop after 2-3 days. About 20 days are already over, so far I didn’t get my laptop back. Every time on enquiring I get the reply that, “the part for replacement is awaited whenever it will be received you will get the laptop". As a fare practice they must have replace the Laptop being the manufacturing defect.

I have been defrauded by HP (Hewlett Packard) and its Indian outsourcing unit SIMTECH Computers, first they took money in the name of warranty extension in October (24/10/09)and till date I haven’t received that warranty extension letter(that supposedly should have been granted to me in 20 working days)... despite of several rounds of follow ups over the phone and in person visits. The employees there are big time liars, HP call center executives have nothing to do with post purchase relationships.
And now when my laptop has some motherboard issues, they have sent me an estimate of Rs. 17000. To add more, the reckless customers executives there had confirmed that the entire expenses would be covered under the warranty card (given the fact that my warranty card has been processed and it’s on the final round) and I will not be charged for that. As well as, they'll be sending me the warranty extension letter by Monday (30/11/09), which again i have not received and as usual they are still lying to me... there's not even a single person who takes the responsibility.

I am doing MBA in Mumbai and have my final exams starting from 12 December... I requested them to kindly fix the problem at the earliest, but as usual they are least bothered about customers problems what they care about is monetary gains.

Please help!

Regards,
Snigdha

I have purchased HP Compaq Presario on 31st august, 2009. I have registered for student offer philips media player. The amount 1299/- has been deducted from my account. But i have not received any gift. nobody is there to update the status. i have contacted on[protected] & also sent many emails from their website. But no reply.

I bought HP laptop (dv 6735 ee) for Rs. 55,000 and after using for less than 2 years, the Laptop stopped working permanently. I gave the laptop to the HP authorised service centre at Dadar branch (SIM Tech). However, as per their opinion the system board mother board need to be replaced in the laptop. !!

So, I have to again shell out 50% of the cost of the laptop to just replace motherboard. If the mother board is to be replaced in just 19 months, it means the HP laptop quality is poor quality.

I was reading the blog on the net and was shocked that the HP customers are facing the same problems. The HP USA technical officer has admitted (reply on my email) that the laptop fan inside is faulty. I request you to spend some time reading the blog.

Incidentally, I came across with one of MBA student in SIM tech. He was claiming 120 out of 150 HP laptops are not in working condition less than 2 years of purchase.

I am indeed disappointed with the product and services of the HP. The service centre charged Rs. 300 to diagnose the problem in the laptop.!! It is more than the fees charged by the general physician.!!! If you are in my place do you pay Rs. 300? Pl. let me know your frank opinion.

I am not going to recommend the HP laptop to anyone. I think HP is fooling people by selling poor quality laptops.I think I need to go to consumer court. I have faced lots of mental harassement in this process. I am really fad up with the HP laptop and services. I know you are going to keep my email in the corner as you are of thick skin HP officers.



A disappointed customer of Hopless Poor (HP) Laptop


Mumbai
[protected]
[protected]

Sir

I have brought one HP Compaq Presario Notebooks under Student Offer. As per the web based redemption program I registerd the Online Claim Form and selected Philips 2GB Video Music Player ( my redemption code is FC200872PN). Also i couriered all documents to HP Redemption Cell on 08-september-2009. They confirmed about the documents are received over there.But my claim not yet received here. Many times i informed HP support team about the same. But my issue not resolved yet.

So am requesting you to kindly check with HP support team and resolve the issue asap.

Please check the trailing mail.

[protected][protected][protected][protected][protected][protected][protected]--
Hello


Kindly revert about the same.

Regards
Roopesh.K A


On 11/26/09, roopesh. ka <roopesh.[protected]@gmail.com> wrote:

Hello sir.
Hope you are dispatched the same to my address. kindly check and revert the status
regards
Roopesh.ka
From: [protected]@IIEPL [mailto:[protected]@innovativemail.in]
Sent: Friday, November 20, 2009 2:20 PM
To: 'roopesh. ka'
Cc: [protected]@hp.com; Roopesh KA (KRL-Contract); [protected]@gmail.com
Subject: RE: FW: CCHSAP232240

Dear Customer,


Please accept our sincere apologies for the delays in dispatching this claim.

It will be dispatched on Tuesday only
You shall will receive a notification on your registered email address and mobile number, giving you the dispatch details.


Thanks & Regards
Payal



From: roopesh. ka [mailto:roopesh.[protected]@gmail.com]
Sent: Thursday, November 19, 2009 2:38 PM
To: [protected]@IIEPL
Cc: [protected]@hp.com; Roopesh KA (KRL-Contract); [protected]@gmail.com
Subject: Re: FW: CCHSAP232240



Hello sir

Not yet received the AWB No and other any updations. If you need any more details pls feel free to call me. My number is[protected]. Otherwise kindly update the status thru mail.
Regards
Roopesh. KA



On 11/10/09, [protected]@IIEPL <[protected]@innovativemail.in> wrote:
Dear Customer,

Address has been amended gift will be dispatched at the same address provided by you within 4-5 days.
AWB No. shall be updated to you accordingly.


Thanks & regards
Payal

From: roopesh. ka [mailto:roopesh.[protected]@gmail.com]
Sent: Tuesday, November 10, 2009 10:05 AM
To: [protected]@innovativemail.in; [protected]@hp.com
Cc: Roopesh KA (KRL-Contract); [protected]@gmail.com
Subject: Fwd: FW: CCHSAP232240

Hello Sir


Kindly update the status. Now one weeks over. didint got any updations.


Regards
Roopesh K A


From: Roopesh KA (KRL-Contract)
Sent: Thursday, October 29, 2009 1:31 PM
To: '[protected]@IIEPL'
Cc: 'Bhardwaj, Vandana'
Subject: RE: CCHSAP232240

My alternate address is…


Sreekumar T M
C/O Roopesh. K A
Vodafone Essar Cellular ltd.
Circle CSG Department.
1st Floor Tower Building.
Mather Square
Opp. North Railway Station
Cochin 682018
Kerala.
Modile [protected]

Please do revert with confirmation or any clarification.


Thanks & Regards


From: [protected]@IIEPL [mailto:[protected]@innovativemail.in]
Sent: Thursday, October 29, 2009 1:06 PM
To: Roopesh KA (KRL-Contract)
Cc: 'Bhardwaj, Vandana'
Subject: FW: CCHSAP232240



Dear customer,

Dispatch advice has been given, but due to non serviceable area it is still pending.


We regret to inform that, your address is not served by our current courier service provider .

This is to request you to provide us with an alternate delivery address within 7 days from today , failing to which we shall understand that you are not Interested in perusing the same and treat your claim accordingly .


Thanks & regards
Payal


From: Bhardwaj, Vandana [mailto:[protected]@hp.com]
Sent: Tuesday, October 27, 2009 3:47 PM
To: [protected]@IIEPL
Subject: FW: CCHSAP232240

From: [protected]@IIEPL [mailto:[protected]@innovativemail.in]
Sent: Wednesday, September 30, 2009 11:19 AM
To: roopesh.[protected]@vodafone.com
Cc: Bhardwaj, Vandana
Subject: RE:

Dear Customer,

Status of this claim is under processing against file no. 206751 on 25th September.
It takes a minimum of 8 weeks from the date of approval of your claim to dispatch your gift , however this may sometimes increase for reasons and circumstances which are beyond our control
When your gift will be dispatched you will get a confirmation SMS and E-MAIL on your mobile and e-mail id entered at the time of generation of redemption code.


Thanks & Regards
Payal





From:
Sent: None
Subject:


Hello

Please find the details mentioned . Please refer the attachments also.


Date of sending the documents- : 09- sep-2009 ( Delivered on 12- sep-2009)
Exact Name on which the Claim was Registered : Sreekumar TM
Registered Mobile Number- : [protected]
Product Serial Number- : SCND9133T6J
Demand Draft Number- : 9023 dated on[protected]
File number- :


Thanks & Regards

From: [protected]@IIEPL [mailto:[protected]@innovativemail.in]
Sent: Tuesday, September 29, 2009 2:19 PM
To: Roopesh KA (KRL-Contract)
Cc: 'Bhardwaj, Vandana'
Subject: RE: CCHSAP232240

Dear Customer,


We are unable to track your claim with the details provided by you . Please provide the following details asap to , assist you on the same .Inconvenience Regretted

Date of sending the documents-
Exact Name on which the Claim was Registered
Registered Mobile Number-
Product Serial Number-
Demand Draft Number-
File number-



Thanks & Regards
Payal


From: Bhardwaj, Vandana [mailto:[protected]@hp.com]
Sent: Tuesday, September 29, 2009 11:03 AM
To: [protected]@IIEPL
Subject: FW: CCHSAP232240

From: Bhardwaj, Vandana
Sent: Monday, September 14, 2009 3:20 PM
To: 'roopesh.[protected]@vodafone.com'
Cc: '[protected]@IIEPL'
Subject: CCHSAP232240

Dear Sir,

Greetings.

Thanks for writing to us.

I am requesting Ms Payal from Innovative Incentives to validate your claim and confirm status accordingly.

Please feel free to contact me incase of any further assistance.

Thanks & Regards,
Vandana Bhardwaj
HPI Sales P.Ltd.
IPG TCE&Q Team

Complaint Details: CCHSAP232240 Top á
Created By : Contact HP India Create Date : 14-Sep-2009 14:55
Status : Assigned To : Vandana Bhardwaj
Customer Name : Mr Sreekumar TM Edit
Address : Thekkekuttu House, Enathy P O., Kottayam, KL, 686608, India
Telephone No : +91 [protected] Alternate No :
Email : roopesh.[protected]@vodafone.com Fax No :
HP Ref. / ID No : Redemption code : FC200872PN
(if applicable)
Product Family : Business Critical SystemsBusiness PCCommercial NotebookConsumables/SuppliesConsumer NotebookConsumer PCDigital PhotographyHandheldsImage CaptureIndustry Standard ServersInkjet PrintersLarge Format PrintingLaser - ColorLaser - MFP/AIOLaser - MonoMonitorOptions & AccessoriesOthers (Non-product related)Point of Sales SystemsProcurve Networking ProductsSoftwareStorageWorks DivisionThird Party Vendor ProductsWorkstations
HP Mini Note(KV)Pavilion NotebookPresario Notebook
Product Model :
Serial No : More
Complaint Source : Received via EmailReceived via Executive OfficesReceived via Face-to-Face ContactReceived via FaxReceived via LetterReceived via Online ChatReceived via PhoneReceived via SurveyReceived via VOCReceived via Web
Description of Complaint :
(Click on Preview for a full page view of the details) * Hi. I purchased one HP Compaq Presario Notebooks under Student Offer. As per the web based redemption program I registerd the Online Claim Form and selected Philips 2GB Video Music Player ( my redemption code is FC200872PN). Also i couriered all documents to HP Redemption Cell on 08-september-2009.I cant able to check the status by my redemption code.Kindly update the status.

Regards
Roopesh

Dear Sir/Ma'am,

Just want to put in front of you the truth of one of the worst service center i have ever visited. I was facing some display problem with my laptop Compaq Notebook V6211AU. Since my system was out of warranty so went to this service station (Elite Business Machines, B-106, Sector - 64, Noida). They guys told me that there is some display problem and mother board needs to be replaced which will cost me around 12, 500 INR. I said, okay please go ahead and do the needful. The very next day one of their executive Vinit Jha gave me a call and said that, we are giving you an option of replacing your mother board at around 10,500 INR at your home; you just take your system back and pay 850 INR and we will also give you extended warranty for 1 year.

Shocked after listening these words from an authorized service center i decided not to go with the offer and opted for the first option with higher price (bcoz i thought in this i will get a new mother board from an authorized service center). After a week i got my laptop, but soon after one week i faced the same display problem. When i checked the mother board i found that they did not replace the mother board. It was the same one (i made some marks on graphic chip which were there as it is, couple of other signs were also there). I gave them (Elite) a call said these things; they refused to accept this.

I raised a complaint on HP site. Then Mr. Harjineder (RT outsourcing) gave me a call and asked me about the problem. He immediately spoke to the owner of Elite and started creating pressure. Then after lots of hustle and tussle they replaced the mother board. At the time of replacement i made it sure that they should replace the mother board in front of me. They gave me a warranty of 3 months on the mother board.

The story does not end here, after around 2 months i faced the same problem, visited Elite . Then one of their executive Nitin opened the system and said that, it's not the same mother board which they have replaced. The reason he gave is "the signature (he signed on MOB at the time of replacement) are not mine". Now they guys are refusing to accept that it is the same MOB which they replaced earlier.

The interesting thing about the whole story is that on receipt they did not mention any serial number of the MOB. Though when i got replaced my battery from the same service station they mentioned serial number etc (when my system was in warranty period). That is the reason why these sick people are refusing to accept that this is the same MOB.

Interestingly when i surfed related issues on net i found Elite's name every where. It is their normal way of serving HP customers. HP has become numb this time (i again submitted my complaint on HP site, and got no response as if now) so i decided to put this issue in front o[censored] all. And till my last breath i will leave no stone unturned in putting the real picture of Elite Business Machine on net. So that, if someone will search with this name they will get these results.

Feel free to share your feedback/experiences with me. So that, together we will make the difference in putting the real picture of Elite Business Machine on net/friends/people and everywhere.

Regards
Mohd. Ashraf Bari
[protected]@rediffmail.com, [protected]@live.com